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Hypothetically, suppose person A purchased a service B from company C in the UK. If person A believes they were mis-sold the service, they could start a case with the The Financial Ombudsman Service in case company C is a bank, with the Housing Ombudsman in case service B is rental of a property, or to Ombudsman Services in case company C is a telecom or an energy utility.

Suppose company C is a car rental company operating in the UK and based in the EU. What services would be able to mediate a complaint?

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If there is no Ombudsman laid down by government regulation, and the company is not a voluntary member of an arbitration scheme, then your remedy for a complaint would be through the courts.

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