a friend and I play a pokemon-browsergame, which also offers monthly subscriptions for premium currency and benefits (=real money invested). We are also on a discord server with some friends, where we talk about the game. Note: this is a privatly run server and has no affilation with the game, the mods or anyone besides us. One of the Admins posted something along the lines of:

"Don't generalise. "Only the sith deal in absolutes" may be from sci-fi, but there's a very real truth to it. Bad cops suck. Good cops who do things RIGHT, don't."

On our sever (again, not the site) my friend just jokingly wrote

"Bad Nazis suck. Good Nazis wo do things RIGHT, dont'."

Because they disagreed with the above mentioned statement. So apparently we had someone take a screenshot, send that to a moderate on that site and my friend got now permantly banned and no refund of their monthly subscription. The reasons they gave were about toxic behaviour and rudeness. I also don't agree with my friends statement, but it was a hyperbole and was in no way meant to hurt someone. Alas, they refuse to talk to them or let them explain. The permalock is final.

Sorry for the long explanation. The question here is just: is there anything they could legally do here? (for context: the website is based in the UK and in their rules they wrote the british laws apply). Thank you all very, very much in advance!

  • 3
    I've not researched the law, but chances are very good what they did is legal: they concluded your friend violated harassment rules, and that can lead to termination with no refund (as is almost certainly written in the EULA).
    – Allure
    Jun 15, 2020 at 13:50

1 Answer 1


Your friend's relationship with the game company is one of contract. You don't say what the contract terms are, so it's impossible to say whether they were breached by your friend or the company.

In any case, it is likely that the only remedy your friend could seek is damages, probably limited to whatever outstanding portion of the subscription they have not had the benefit of. It seems unlikely that it will be a large enough amount to be worth pursuing.

As a private company the game provider can choose to contract with who they wish, or not as the case may be (unless they can be shown to be discriminating against protected characteristics).

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