I booked two domestic Malaysia flights with AirAsia in March 2020 for a value of 288 MYR (from a Malaysian city to another Malaysian city, and back; their codes starting with AK), which the airline canceled due to the COVID-19 global pandemic and the MCO decreed by the Government of Malaysia.
After having opened a case in March 2020 and having waited for 4 months, AirAsia now replied to my case (July 2020), rejecting to refund the price of the ticket to my bank account, only offering to give me BIG points for future flights.
What are my customer rights? Does AirAsia have to refund my canceled flight ticket's price?
They initially enabled for requesting for a full refund via their website; now they only display the option of a credit refund or moving the flight.