Amazon (US) has charged me incorrectly (shipment cost was calculated incorrectly), but the support refuses to refund with money, it only offers "promotional credit" that can be used on next purchases. I do not plan to use amazon again as their level of service is very low and there are errors in their IT systems. Is there a law that obliges them to refund?
They sent the package to an incorrect address. I chose the correct address in the interface but somehow at their back end a different address was chosen. They refuse to change the address after the shipment has been sent. There's no way to get the package at that address, and it is not my error. Is there a law that they should send the package to the correct address even if I found out that the address is incorrect after the order had been shipped as I had paid for the package already.
Should they somehow compensate for the time that was wasted on their incompetent support specialists? (Approximately 6 hours of useless conversations and repeating the same issue again and again)
What is the legal way to ask a company for a compensation without applying to court, when the support specialists say "there's nothing we can do, the system does not allow us to compensate"?
I'm worried if it is legal to mention a specific store and if they can sue me for mentioning them. Just in case the info I gave is only for example, it may not be 100% accurate, it is only for the purpose of making an inquiry here, in fact the info I provided may be not 100% true. And maybe it is about a different store.