Currently engaged in a dispute with a gas/electric supplier and applying something called the "Back Billing Code", referring to the company, by law, only having the right to bill me for the year prior to their first letter to me. This has been going on for months and suddenly out of nowhere, they have produced a digital copy of a letter they sent from years ago that I am certain I never received. It's suspicious because: a. I have never had any problem receiving letters from them or anyone else - reliable postal system here. b. This is the only letter, in a long period of letter drought, that they claim to have sent (despite having sent me several unimpeded letters since this dispute began - why no follow up to the original?) c. It has taken them ages to reproduce this letter after a lot of talk about its existence
If I had received this letter none of this would have began in the first place! From my interactions with them I think their ethos would absolutely allow this sort of fraud, but can I do anything about it?