I am helping a friend who has signed some documents for her business with a Credit Card Processor company. However, at the time of signing up for this service she forgot to ask for a copy of all documents that she actually signed.
Now this credit card processor company is bullying my friend by charging fees without even sending a monthly bill and also charging ridiculous early termination fee.
I would like to help my friend, however, since she does not have any documents that I can look at, I really do not know what are the terms they have agreed upon. Also, I am not sure about contract existence in the first place, because another person on Better Business Bureau website has left a bad review for this company, because they did not leave him a copy of contract as well and he had to go through the same mess. Also, my friend called them today and this company simply dropped phone, so it seems that there is no friendly option on table anymore.
My questions are:
- Is sales person required by law to give a copy of signed contract at the time you sign up for service?
- If I would ask for copy of all documents from that company are they required by law to send her these copies?
- Is there a law that mandates process on how contracts should be signed in California?
I would find it kinda silly if there is no law that requires them to provide a copy, because, then, if contract simply gets lost and the other party knows this, then there is no way for you to know, if other party is imitating new contract terms that are better for him. Of course eventually, if case goes all the way to the court, then judge would ask them to provide a copy.