When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie?
I have a device that would no longer charge. I could see inside the port that something wasn't right i.e. the pins had lifted. I know that I haven't misused the device and feel that I did nothing to cause this damage.
The company in question have told me that this is a chargeable repair as pins are broken. Is it their right to assume that I broke the device and refuse the repair? The cost to repair is £50 so I am not going to take lengthy legal process against them over this. However would tt be the case that their 'proof' is that a pin can't break/bend by itself so me plugging in the charger was clearly the cause, even though that is using the product as intended?
I had a device that was overheating it was repaired without question, even though theoretically the heat could have been caused by it being inside a TV unit with poor airflow.
So in the UK are companies allowed to refuse a warranty repair without any proof other than their own assumption? I have heard in the US that there is more burden on manufacturer so also is this also a difference in consumer rights?