I live in Washington. I ordered a replacement part for my dishwasher from a company based out of Florida. When I selected the product on their website and entered my zipcode, I was told that it would ship from a warehouse in Oregon and arrive in 1 day. When the product actually shipped, I saw that it was coming out of a warehouse in New York, and it would take a full week to reach me! When I reached out to customer service, they said, "yeah, it happens, deal with it." The company ships through FedEx, and they're blaming the delay on FedEx.
I understand that mistakes can happen, or that someone else might have purchased the last one in their Oregon warehouse before I could, but when I checked their website again, it still showed that they can ship it to me from Oregon and get to me within one day. This seems like false or misleading advertisement, since they're not reporting the correct origin city, and they have clear evidence that the product will take much longer than a day to ship to me.
Do I have a case to lodge a complaint against this company with a regulatory organization? If yes, would I lodge that complaint in Florida, Washington, or at the federal level since this is a transaction across state lines?