Is this legal under Payment for Services Not Rendered if only one user account is ever used?
I'm using an online service, Hubstaff, to keep track of my time and invoice clients for the time I work on their projects. This service has flexible per-user billing plans. However, they require you sign up for a minimum of two users, even if you will only ever use one user account.
They have a free plan, but it doesn't have the features I need. They have three additional paid plans starting at $7/month/user plan, but, like I said, you have to pay for two users so it costs a minimum of $14/month even though you may only ever use one account.
The reason this bothers me is I was using their service since 2018 and it was $5/user and I was accurately billed $5/month because I only had one user account with them. Since around February of 2020 they made this change and my bill went to $14/month but they also screwed up their billing changes and I got some additional $7 charges and $14 charges for some reason.
I feel like it's legal, but just extremely slimy. Like some business executive said they want to make more money per user and their solution was to say the service still only costs $7/user but you MUST pay for a minimum two-user plan. I can almost guarantee the vast majority of the users of their software are single user accounts.
There's absolutely no technical reason they require customers to have a two-user plan.