I have a pair of glasses from company X that spontaneously broke on 11/02/2020. Thinking in good faith that it was a fixable repair I made an appointment with my optometrist. Due to COVID-19 limitations and the fact that I live in a big city (Seattle), the earliest appointment was approximately 2 weeks later. They were unable to fix the glasses and suggested I try a store like Costco that sometimes has more extra parts laying around. I tried Costco which took another two weeks. Costco was also unsuccessful and suggested I purchase new glasses.
At this time I looked into the warranty offered by company X. Their website said the following:
TOM FORD EYEWEAR IS OFFERED WITH A 2-YEAR MANUFACTURER’S WARRANTY FROM INVOICE DATE AGAINST ANY MANUFACTURER’S DEFECTS, DEFINED AS THE BREAKING OF SOLDER OR WELD POINTS, DISCOLORATION OF FINISHES NOT ASSOCIATED WITH NORMAL WEAR, LOOSENING OF EMBEDDED HINGES, ETC., AND ANY ANCILLARY PART OR DETAIL OF A FRAME THAT IS DEFECTIVE. ABUSED EYEWEAR WILL NOT BE WARRANTED UNDER ANY CONDITIONS. PLEASE CONTACT CUSTOMER SERVICE FOR MORE INFORMATION.
I had initially ordered the glasses online 11/05/2018. I reached out to customer service to begin the warranty process on 12/29/2020. So the actual malfunction of the glasses took place within my warranty period, but I did not contact customer service until after my warranty period. I did explain this in my initial contact to customer service, but they said I was no longer covered by the warranty.
Is there any literature or legislature that would determine if the product must become faulty within the warranty period, or if I need to contact customer service within the warranty period?
From what is stated on the companies website I believe it is ambiguous. Located in the US.