I currently have a consumer rights dispute over a car and have been trying to resolve it via WhatsApp, as the only method I had to communicate with the dealer. I have followed everything I can and sent him messages explaining my rights and the issue.
Last week I sent him a message stating I wanted to hear back in 7 days regarding the next steps as I was getting nowhere but I still got no response (it does show he's seen all my messages).
Would I be able to go down the route of a partial refund or have I wasted all my time waiting and have to start again with writing letters?
I am happy to do a letter before going to court asking for a refund, but I don't want to cancel my garage appointment for the repair and start all over again waiting months for a reply just because I used WhatsApp.