I received an email out of nowhere from ebay claiming that my account has been suspended for selling "prohibited items" and there is no possibility of appeal. The items they identified as "prohibited" were
- A rare Syriac bible.
- A vintage keyboard.
- A Greek new testament.
- A commemorative physical bitcoin.
We are clearly not talking drugs, weapons and child pornography here.
I was baffled and contacted ebay via their online chat. The representative was completely unhelpful, refusing to offer any explanation for the suspension and simply repeating over and over again that "I'm sorry, but this suspension is permanent."
This is ridiculous. This is clearly and obviously unfair, unjust, hateful, bigoted, discriminatory and draconian, but my question now is; are they legally allowed to do this?
update: I kept talking to chat-help representatives and they literally were copy pasting stock responses at me. Very dehumanizing. Anyway I managed to gather from the representative that my account was picked up on the basis of some artificial intelligence algorithm identifying my account as suspicious, and therefore they don't actually know the exact reason why the account was suspended. Ok, fair enough, but that being the case, why on earth is there no possibility of appeal? Clearly there's a rogue AI on the loose here.