A bit of strange circumstance: I have already looked online on various Housing charities and legal forums, but I haven't been able to get an approach that meets the specific circumstances as this issue is quite sensitive.
During the past academic year a friend has not been able to stay in the house they are paying rent on due to the consistent breaking of covid rules by other tenants and bullying. My friend stayed with another friend for a while but has now returned home to complete the academic year.
They have a typical student type agreement with the landlord which is coming to an end by the end of the academic year.
As it stands my friend has all their belongings still in the house and is mentally not able to face going to get them due to the other tenants, or able to communicate with the other tenants for the same reasons.
My friend has approached the letting agent, explained the above in greater detail, and asked them to speak to the other tenants to arrange a time where the house would be vacant to gather the belongings (possibly over the Easter break), so far the letting agent has simply replied that it hasn't been possible.
What we are trying to find out is:
- What are the lettings agent's (or landlord's) responsibilities to a situation like this?
- Can my friend ask for additional time at the end of the agreement to empty their things?
- If the letting agent refuses to help what options does my friend have?
- Given they are not the lead tenant how do they go about getting any deposit remaining back?
For clarity my friend is a British citizen living in the UK, in case of any regional variations to possible laws.