I work in a retail liquor store. We require customers to wear masks to prevent the spread of COVID19. Technically speaking is wearing masks a law, a health order or the store policy as a result of the health order?
A customer asked if we had a mask he could use. We said no. He then argued he had a medical exemption and isn't supposed to be refused service.
My questions are:
Can a customer be denied service or entry for not wearing a mask even if they claim they have a medical exception? Must they prove it with some sort of certificate? Some people have claimed that they do not need to show proof. If the customer is acting in a dishonest manner, for example if I see them wearing a mask before entering the store, does that make a difference? Does the quality of mask or the material it is made of make a difference? Some customers pull their shirt over their face and my coworkers tell them that is alright. I am considering putting in a complaint to the health inspector.
Also can customers remove their masks to use the face unlock feature of their smart phone? Some customers pay with their phones.