I work in a liquor store where often times I am the only employee. Today a customer acted aggressively and said he wanted me to come outside with him (presumably to fight). He was also swearing at me. I told two managers and they didn't care. I asked to pull the video surveillance so we can ban the customer for the store but they said this usually doesn't happen. When this happened there was another coworker scheduled to be on, but he was in the storage room. Also we are supposed to have a panic button but it was broken and removed.
Does an employer have a responsibility to provide a safe work environment to the extent of doing something about aggressive customers?