Background story: We booked an Emirates Flight earlier in the year, Emirates made substantial changes to the itinerary and I was trying to figure out whether we can get our money back. Emirates provided the Fare Conditions at Booking, so I took a look.
Turns out the fare conditions for this ticket has 751 pages (seven hundred and fifty one) most of which is dense legal language and/or hard to decipher flight jargon with many circular references. It's basically unreadable for any human being.
- Is it legal for an airline to create terms or conditions that are complex beyond any reasonable limit?
- Is there a general requirement for reasonability for contracts of that sort? Is there a legal mechanism that prevents companies from screwing over customers by simply generating terms that are so complex that they become unreadable?
- As a customer what recourse do I have other than just not doing business companies that use these practices (which regrettably are many)
If location is relevant: Ticket was booked from the US, Emirates is headquartered in the UAE, travel was to various locations in Southeast Asia and the middle east.