Around four years ago I purchased a pair of William Painter sunglasses through a successful Kickstarter campaign.
The campaign advertised a 'Lifetime Warranty', which they clarified in an FAQ on Kickstarter as follows:
What are the details of the Lifetime Guarantee? At William Painter we back up the amazing quality of The Empire with an equally exceptional lifetime guarantee.
Our Lifetime Manufacturer’s Warranty Covers the following: (You will receive a free brand new replacement pair with no time limit restrictions, but you must return your damaged item at your own shipping costs)
Screws fall out
Breaking under the pressure of your badass life.
Lenses are warrantied if the following conditions occur: Breaking, popping out, or bubbling
Lenses scratching in first 30 days
Lifetime Manufacturer’s Warranty DOES NOT COVER the following:
Does not cover lens scratching after 30 days
Hinges becoming loose over time
If you lose your sunglasses or they get stolen, we still have your back! We know it sucks to be apart with your amazing William Painter sunglasses, so we'll hook you up a discount to replace your lost pair. (just show us your order number)
Last updated: Wed, May 24 2017 1:49 AM AEST
Two years ago I did have to go through the warranty process as the hinge had broken. It was no drama, and as outlined on the original Kickstarter all I had to do was organise and pay for return of the damaged glasses.
This time when I started the warranty process I was immediately asked to pay around $70AUD in processing fees, in addition to covering the return shipping.
Their website now shows the following regarding their warranty:
LIFETIME WARRANTY We stand by our products and back them up with our William Painter lifetime guarantee. This means if you break them, shatter them, blow them up, or run them over with a semi-truck we still guarantee them for life. With a small processing and handling fee you receive a brand new pair every time!
Don't get me wrong, I understand why they've changed it in the last two years... but is that legal? I purchased the sunglasses because of that fantastic warranty, and now the terms and conditions of it have changed after purchase.