In this is case we are talking about a London borough.
There is a sandwich shop in my area which is supposed to be open until 01:00 most days. However, they keep it open with the doors open and tables outside. The music from the shop is really loud and their client are shouting. It is impossible to sleep usually until 3.30 in the morning. The law clearly says no loud music, shouting is allowed after 23.00
I have taken videos and recorded the noise. I then complained to the council. It has been nearly two months and I have not seen any progress on the matter. The phone numbers (main one for later than 17.00 and the mobile one for specific hours on Fri-Sat-Sun) do not respond. I usually get redirected to the voicemail.
What can I do to resolve this? I got suspicious that the shop owners know people from the council and they skip away from it. The owners seem very ironic so do their clients. They laugh at you if you go and complain. The council has not taken any action so far and their unit never came to investigate.
a) Can I claim a compensation? I am paying the council tax and I have not see any progress so far. b) Can I leave the flat due to those circumstances? I will have to communicate to the agency and try to get my deposit back. I am not sure how that works as they will say (agency and landlord) that it is not their fault. c) How can I take the issue further as the council started ignoring me?