I ordered an item from business online that has a "typical" return policy, i.e., a full refund will be issued in, say, two weeks upon receiving the returned item, assuming that the item has maintained the quality it had when it was shipped, etc. Once I received the item, I immediately decided that it was not what I expected, and returned in within the week. I contacted the business, and they gave me the address to ship it to, which is across the country from me. I shipped it in an envelope through USPS with multiple Forever USA stamps to be sure that it reached the address given to me by the business. I was in contact with the business over email about returning the package, and suddenly they stopped replying once I noted that my return package did not have a tracking number, which is because it was sent in an envelope via USPS. That was a little more than a month ago, and I am beyond certain that they have received my return. I have emailed the business several times without receiving a reply. What legal action can I take against the business to get my refund? Or, is there a way I can legally "scare" the business into giving me a refund? The research that I have conducted online recommends hiring an Ombudsman. What recommendations do you have?

  • If you paid by credit-card, the merchant that accepts said credit-card has agreement with credit-card company on payments and refunds.
    – paulj
    Jul 23 at 16:25
  • 2
    If you didn't get a tracking number, how can you be "beyond certain" that they've received it? Did someone tell you that, or are you just assuming that you didn't write the wrong address, that there haven't been any delays, and that the item hasn't been lost?
    – bdb484
    Jul 23 at 16:41
  • Did you put your own return address on the envelope? Did the envelope weigh 11 oz or more, and if so, did you walk it into a post office and hand it to a clerk? Jul 23 at 18:40

When a company sells you things and ships them to you, they are obligated to actually get them to you: they can't say "We gave it to our shipper, it's your responsibility now". The same is true with a return: you have to be sure that the stuff is received. The typical way of doing that is to insure the shipment and get a tracking number, so that if the shipment is lost, it might be found, and you won't be financially harmed by the loss. If you do not do this, the company is unlikely to voluntarily refund the money without the returned goods, and you cannot legally "scare" the company onto doing so.

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