Businesses' communication is a constant stream of lies:
on the phone:
- our menu options have changed
- we're experiencing a higher than normal call volume
- your call is important to us
- the best pizza in town
- scientifically proven
- lose x pounds in y hours
- all natural
when talking to you:
- I'll get on it right away
- we'll call you right back
- we charged you this fee for your convenience
- we take x very seriously
on the internet it's also endless...
My question is not about the dangerous lies that can have consequences (eat a lemon and you won't get covid), but rather the continuous stream of lies that have been accepted as business as usual.
I can see them used to either:
steer a customer in a direction and / or state of mind. For example buy this, be patient with us, etc
or to make interactions smoother and avoid confrontation by pretending to care for example.
So what would be the threshold for a lie to be actionable where you could claim a damage? Does it always have to be material damage? or would a waste of time also be valid for example?