A brand-new apartment complex, "professionally" managed by a huge management company, has refused to provide details on how much it'll cost to do lease reassignment, with the rationale being that they've never had to do it yet at this very complex, and thus they'll only know how much they'll be charging for it once someone requests it. And, no, they can't do a "hypothetical" re-assignment yet, either, claiming that it must be a real request.
Is something like this legal? Can a corporate landlord withhold such information, and only provide it once an actual need arises, knowing full well that it won't be offered as a complementary service?
