If a product delivery from an e-commerce company was canceled due to their own logistic issues.
Later their chat system which is an automated bot confirms the product cancellation and refund date.
Yet the refund is not posted on my credit card.
The bank, with whom chargeback is filed, disregards the recording of the chat on the merchant e-commerce website and asked for an email confirmation.
e-commerce denying email confirmation.
Is this chat recording not the relevant proof?