2

Is it legal for a company (ISP) to give a customer "only" a few months to claim a credit/refund/negative balance on the closed account / terminated service ?

Or are companies required to hold these funds indefinitely (whether with penalty fees) ?
If not required to hold indefinitely, when can a company "keep" whatever money a customer hasn't claimed ?

Improve this question

1 Answer 1

Reset to default
-1

No

Canada and all Provinces/Territories, which is likely to be more relevant for a contract dispute, has a Statute of Limitations. Once the limitation period has passed, it is impossible to bring a claim.

So, if a company sits quiet for 2 years and the customer doesn’t ask for the refund, the customer can’t legally get it.

Improve this answer
1
  • 1
    Depending on the province and the amount of refund or balance owed, consumer protections law may apply to the owed balance and impose an obligation for a business to locate the creditor, manage it as unclaimed property and/or after a certain period turn over to the Crown for keeping.
    – xngtng
    May 20 at 14:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.