Suppose Alice was involved in a car accident, the other party admitted full responsibility and the facts supported such an interpretation. She would like to claim the value of the car from the other party, who was fully insured and is claiming the value of their car against their insurance policy. She does not wish to involve her own insurance company. She consulted the Citizens Advice webpage about small claims that suggested sending a ‘Letter before claim’.
Is this the correct procedure for this situation? To whom should she send the ‘Letter before claim’? The simplest answer would be an email to both the other party and the customer service email of the insurance company, but perhaps this is not the correct way. For reference, the insurance companies Contact Us > Make a Claim page only provides a telephone number and appears aimed at the policy holder not the injured party.