AFAIK, there are no prohibitions here that require omission of specifics, so I will be specific.
Over the years, I have invested a fair sum of money on products made by a company called Sonos. Fairly recently (2018 IIRC), Sonos "went public"; this is approximately the same time my issues with them commenced. Wikipedia REF on Sonos.
My Sonos sound system began to experience various malfunctions - some were resolved by Sonos tech support, some were not. Various rumors and statements were circulated regarding limited support for Sonos' "legacy" products (ALL of my Sonos equipment was purchased prior to 2018). However, the situation is more serious than Sonos has admitted. Recently, I became aware of a Sonos product flaw that is potentially far more serious than failure to play music - a computer security flaw that significantly increases my risk exposure. An update to the firmware is needed to effect a repair, and eliminate the security flaw.
Repairing this flaw will require a repair to the system firmware - an update that Sonos has chosen not to make available. Instead, Sonos' "solution" is to offer a small discount on the price of their new systems, and commit the old systems to the landfill.
The security flaw (NTLM v1 & SMB v1) is in open-source software modules that Sonos elected to incorporate into their firmware. The flaws in the open source software were recognized and patched by its open source authors years ago, and are readily available. However, repair of the firmware requires that Sonos provide documentation on how to integrate the patched software into the binary blob of firmware that Sonos claims is proprietary. For those interested, here's a link to an online discussion of this issue at Sonos' website in which I participated.
Despite a claim made in this discussion, Sonos has not released the source code, nor any details that would allow one to repair the network security defect they have ignored. Rather, Sonos has simply claimed that it "is not possible" to remedy this defect. If you read through the discussion, it seems apparent to me that most of the other participants in the discussion (customers, Sonos employees?) accept that claim, and are happy to continue doing business with Sonos.
My question is whether or not this "Sonos Situation" is covered by these "Right to Repair" laws - or are there other laws that may be a better "fit" for these circumstances? Or - am I simply an unfortunate customer of a company that is pursuing its business interests in an entirely legal fashion, and has no liabilities here?