A customer used to have a VIP account with a California social media company that charges a monthly subscription fee.
In July 2021, the customer disabled his account and terminated his VIP. No service is received since July 2021. The customer did not log-on the social media platform and did not send/post any messages. However, for the whole year, the merchant is still charging the customer's card for an expensive subscription fee.
The customer carefully read the merchant's T&C which does not explicitly allow the merchant to charge a fee for a disabled account; in fact, the word "disable" is not mentioned in their full T&C. However, the merchant claims that the customer was notified that "a disabled account can still incur VIP fees". The customer never receive any notification through email or mail.
What rights does the consumer have in this case?