The client's bank account is frozen for due to "security reason". The client followed the bank's instructions to lift the account. The bank promised on phone that if the client visit a branch in person with IDs, then the restriction can be lifted. However, after talking to two branches, the restriction is not lifted due to the bank's internal problems. Lots of time and money of the client are wasted.
In this case, is it possible that the client is able to get compensation from the bank?