Recently, my wife was involved in an accident that was (likely) her fault. She and I are both insured drivers. She was driving her Grandfather's car at the time. From what I understand, his insurance would have to cover the accident in most cases.
The situation is complicated by the fact that her Grandfather's car was not actually damaged in any way, nor did it come in contact at any point with any other car. She entered another driver's right of way, which caused that driver to react and damage their car.
Our insurance insists that Grandfather's insurance must be used. Grandfather refuses to turn over his insurance information, as his car wasn't actually damaged.
Our insurance is saying that they will not pay for the damage, and it seems the other party's insurance is saying the same.
What can we expect from this situation?