(Context Details: UK, renting in London. Agent is Foxtons.)
I've just left a rental property after 3 years there. The landlord has authorised the full return of the deposit, but the rental agency has turned around and said that there's £96 of annual renewal fees outstanding.
I've proved that I paid the fee 1 year ago, and I have several emails from them discussing the "outstanding balance" from the points at which the monthly rent changed, but they're now asserting that the outstanding fee is from 2 years ago, and that those conversations were about the RENTAL balance only (and thus don't pertain to any administration fee balance).
As far as I can tell they are technically right - there's an email from 2 years ago asserting that they WILL invoice me for the renewal, but no actual INVOICE for that (that I received) and it looks like all the payments I made add up to cover the rent and NOT the renewal fee.
So I think their assertions about what happened are correct.
Question: Am I actually obligated to pay this fee? If they didn't invoice me CAN they turn around 2 years later and say "we should totally have charged you for this." The Ts&Cs do state that there will be such a fee.