Suppose a self storage company has a terms of service contract that goes to great lengths with its legalese to nullify any possibility of being held liable for anything, in other words reserve all rights but disclaim all liabilities toward the customer. This includes a convoluted digital security system on the lift requiring a code that is supposed to stop working at certain hours to restrict access but often malfunctions at other hours and the contract explicitly disclaims liability for the lifts malfunctioning.
But when one books a space online it is promoted when selecting a space that either it is on a ground floor or the customer is assured that there is lift access. Some of these spaces are big enough to only make sense for storing large furniture and thus couldn't be useful without functioning lift access.
When the lifts break down as they frequently do, it invariably wastes hours upon hours of numerous customers' time.
is it possible/valid for a company to disclaim liability for not providing a service properly which they've contracted for consideration to do?
Corollary: sometimes things happen that are beyond the customer's control and they are slightly late vacating the premises at the agreed time. On these occasions they may be locked inside possibly creating a fire hazard, but that's another issue, but in any case, the duty manager or contracted overnight security company is supposed to come and resolve the situation.
Recently after calling the out of hours assistance number someone had to wait 2 hours for the security to arrive as their keyring was on the first floor, with their storage, bike, and house key so they could'nt get home. When finally the security arrived he tried 5-6 different security pass codes but due to mismanagement by the storage company none of them had worked and the customer was left homeless that night unable to retrieve their house keys to get into their home. The security man tried to consult the duty manager liaising from the storage company itself but they also could'nt produce a code that actually functioned to give access to the premises. The customer's sleep and life were massively disrupted by this incompetent out of hours response.
No doubt the company's lawyers have painstakingly crafted their corporate service contract to eliminate any conceivable liabilities and give the corporation all the power possible in every conceivable circumstance.
But are there immutable limits to the ability of corporate legal gymnastics' ability to dissolve liability while taking people's money for a service?