I was recently reading some legislative document which stated in its preface/abstract/introduction/explanatory note that it envisions an England wherein it would like landlords to take their responsibilities of providing services/value to their tenants seriously, rather than merely viewing their tenants as people that live in their properties from which to extract money.
It might have been a statutory instrument, or a guidance document, or an official "how to guide," or other official
gov.uk Information page.
My paraphrase was as close to the original phrasing as I'm able to remember, but it definitely referred to "extracting" either "rent" or "money" from tenants as the mentality which they would like landlords not to have.
Does anyone know what document this was?