I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me.
I strongly believe that they are on infraction to don't refund me if the service didn't work.
This was their answer: As we informed your service was delivered and invoiced for you as a legal person and not a natural person, so the cancellation within 14 days is not possible. The cancellation withing 14 days is possible for consumers. And by the Customer Rights Act the "Consumer" means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession. Your services have been invoiced as a legal person which is not considered as a consumer. We are sorry, but we will not be able to fulfill your request.
What can I do now? I need a recommendation, I don't want to pay 12 months for a service that doesn't work.