Today I got an email from Amazon asking me to pay a large amount of money for their services. I signed up on AWS two weeks ago to discover their platform, and tried following one of their tutorials. At no point did they disclose a price or indicate they will charge me. I gave my credit card info under the impression it was necessary for a free trial. I have contacted them with my grievances and am awaiting a reply.

Is there anything I can do to contest the bill? I am in the European Union, so hoping there is a law protecting consumers against such practices.

  • 1
    Have you asked Amazon to explain the charges? If so, what did they say?
    – user35069
    Sep 3, 2022 at 13:17
  • I haven't asked for an explanation. I have a bill that lists some instances as "monthly free tier" as well as another expensive instance that I was not aware of. Sep 3, 2022 at 13:24
  • Someone started that expensive instance in your account. Are you sure it wasn't you?
    – Greendrake
    Sep 3, 2022 at 13:41
  • I signed up on their website where they advertise you can get started for free. Then I followed one of their beginner tutorials, and haven't logged back on since then. There was no price shown on the tutorial or the interface I interacted with. Sep 3, 2022 at 13:52
  • 2
    @WeatherVane They never ask instance payments up front. It's always after the usage. OP, it would help to explain the exact instance or even cite the bill.
    – Therac
    Sep 3, 2022 at 15:40


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