I've purchased vanity content on two occasions on the game 'League of Legends' - April 6th and April 10th. I have now decided that I want my money returned (a combination of lack of friends any longer playing the game, extremely volatile and childish community, and the company's attitude towards the players). The company is Riot Games. The purchases were made once using Maestro and once using a Visa.
The law described here allows me to get a refund within 14 days of the purchase, regardless of a reason. Though there is a clause which makes me unsure if this falls under my category.
exceptions include: ... "online digital content, if you have started downloading or streaming it"
The digital content does not have any physical form, it is a 'skin', a cosmetic feature that is permanent. It is not 'consumed' or used like a movie or a song would be. Though the attitude Riot Games' are taking is interfering with me enjoying this content.
Am I lawfully allowed to demand my money back? The 14 day period ends for the first item on April 20th, and they've already confirmed they received my communication in regards to this. If I'm successful in retrieving my money, my game account will be disabled - I am ok with this.
Can they fight my demand? Am I correct in this situation?