0

UK consumer collects medication from a UK pharmacy. Medication has obvious manufacturing quality issues identified before leaving the pharmacy.

Does the pharmacy has the obligation to report the quality issue to their supplier; or does the consumer has to deal directly with the manufacturer regarding the medication quality issues?

What would be the correct procedure in this case?

6
  • I doubt this is all relevant, but just in case: was this prescribed or over the counter medicine? If prescribed, was it an NHS prescription - and did you pay for it - or a private prescription? Is there something wrong with the medicine, or was it just e.g. a damaged box or blister pack (but didn't expose the pills). Did you get replacement good quality medicine from the pharmacy or did they refuse? Was it a chain pharmacy or an independent one?
    – Rup
    Commented Nov 18, 2022 at 17:34
  • NHS prescription. Not private. Sent directly to the pharmacy from the GP. Repeat medication, no issues for past 5 months. 4 bottles of prescribed oral medication (liquid form in a glass bottle) per month. Last 2 out of 4 bottles liquid is off inside. But expiration is 06/2024. Packaging is not damaged. The pharmacy did not replace the off medication. So I have no medication. Pharmacy told me they cannot report medicine being off to their supplier. They claim I have to contact the manufacturer. But only contact details in packaging are for a UK warehouse (medication from Japan manufacturer).
    – Viva Yo
    Commented Nov 19, 2022 at 21:20
  • :-( That sounds ridiculous and wrong to me, but I can't give you a legal answer sorry. I'd try my GP, show them the off medicine and see if I could get another prescription to make up. I can see no reason you'd be expected to go direct to the manufacturer: if you bought it from a shop and it's faulty the shop would have to refund or replace it. But maybe the situation is a bit murky with prescriptions.
    – Rup
    Commented Nov 20, 2022 at 1:06
  • gov.uk suggests Citizens Advice Bureau for disputes over faulty goods. Here's their relevant page.
    – Rup
    Commented Nov 20, 2022 at 1:10
  • Agreed. That's what I thought while I was in the pharmacy being told such ridiculous suggestion. But, last thing I want is to start an argument with the only pharmacy that agreed five months ago to order this medication. It's imported so other pharmacies I tried didn't even know the medication and as soon as I explained is imported they refused to order it. I called my GP for advice and they said the pharmacy should have reported the quality issues to their supplier and order a replacement. Because they don't want to do any of this, my GP suggested to send my prescription to another pharmacy.
    – Viva Yo
    Commented Nov 21, 2022 at 9:54

0

You must log in to answer this question.

Browse other questions tagged .