I just bought a washer and drier, pretty expensive one ($2,000). It failed after 2 runs. It's brand new and substandard in terms of quality).
I called to the store, they referred me to the warranty vendor. The warranty guys told me that was pretty normal, and they would come over and fix it.
My problem is I don't want to start out repairing a new appliance. This was a defective item. I want a replacement, but they told me no.
I contacted the manufacturer who told me they it didn't matter, even if I bought it yesterday. They said the only option is to fix it. I asked if they could send a technician and take a look at it and diagnose without starting the actual repair. However, they refused. They said, once they send a technician, they will have to repair.
So I want to file a small claim against the manufacturer for selling me a lemon. Can I do this? Or should I let their repairman try to fix it. The problem is, they might apply a temporary patch, so it would work for a year, and then there is no warranty at all.