I’ve recently purchased a part for my washing machine it did say product out of stock and usually takes up to 10 days but 16 days on still nothing go to tracking and it shows no info available. When I have contacted them I received the following response. What is an acceptable time to wait and can they give me an indefinite time scale?
We are really sorry for the delay with your order.
The part you ordered is not currently in stock. We are a company who are very dependent on our suppliers, we would need to wait for new stock to arrive until we're able to dispatch your order. We understand you are dependent on us for this item, likewise as advised above we are very dependent on our suppliers. However the estimated delivery dates are subject to change depending on availability.
At this time they are unable to give an estimated delivery date for your order.
Please be assured that as soon as your order becomes available it will be dispatched to you as soon as possible to avoid any further inconvenience.
Once again, we apologise for any inconvenience caused and thank you for your patience.