Bob has entered into an extended service contract. As is required by the law there must be allowed a 14 day cooling off period.
But how is this figured? In other words, what types of communication are deemed valid “service” of Bob’s exercise of his right to withdraw?
For example, in the simplest instance suppose that he emails customer services but they do not see his message or consider it until after the deadline is past.
To take another scenario to triangulate the limits of the same concept, suppose Bob calls the business and is then told that he is supposed to email a certain department which he perhaps doesn’t have time to do because he had budgeted 5 minutes for the phone call but the rest of his day is too busy to boot up his computer and send off the email and it is the last day he is entitled to exercise his right to cancellation.
Or suppose that he does email them and then they let him know that in fact it is a only a different department that is positioned to handle such requests but by the time they get back to him and he sees their response it is well past the 14 days deadline.
Finally suppose that he attempts to call them in the afternoon of the last day but is left waiting on hold until finally his next appointment comes up and he must hang up the phone so that the next time he might have time to contact the business about his unwinding, it will be past the 14 day time limit.
What is the position ofbob’s right to withdraw from the contract?