I made the following request
My name is _ I am a citizen of the EU. My email addresses are _ and _
In accordance with Article 17 of the GDPR I request you to erase all personal data that you hold about me.
Please send me an email confirmation of the complete erasure of the personal data once you have completed the erasure process.
Today I received the following response:
Thank you for contacting _ and sending us your request for account deletion. Please note that deleting your _ account is permanent and irreversible. Any unused items or _ Money cannot be refunded. _ is a U.S. company not actively marketing in the European Union. Therefore, we are not covered under the GDPR.
Note that email address is only used for verification purposes and is not connected to your _ account. You can submit your deletion request following the instructions for your operating system:
- Click on the three-dot 'More' menu
- Click on Settings and then FAQ
- Scroll to find 'How do I delete my account?' and expand
- Click on Delete Account and follow the instructions. If you require a confirmation receipt, make sure to enter your email address when prompted.
Android OS & Web version Change your account's username to [current username]-DA to confirm the ownership of the account, and let us know once the change has been made by replying to this email. *If your username is more than 7 characters long, keep the first 7 characters and add -DA to meet the character limit.
Once we hear back from you, we will begin processing your request and send you the confirmation once the process is complete. This may take up to 45 calendar days from the date of your initial request.
We would also appreciate it if you could share why you have decided to leave _. This will help us improve our services in the future.
I can't log into the site to change my username anymore. But even if I can't login they still need to take down my information, no?