The garage in our apartment building has two elevators, one in each corner of a square structure. At one elevator we'll call "R", there's two handicap parking spots at each floor, and at the other elevator, "P", there's one handicap spot per floor. At the "R" elevator, the garage floors are a half-story off of every apartment floor, so you must use the elevator or stairs to reach an apartment from that corner; it is an accessible route when the elevator is available, but without an elevator, it is not.
The "R" elevator is frequently reserved for a move-in or move-out, and it will not come when you press the call button at those times. If you park near this elevator and do not know that it's reserved that day (there's no signage and no advanced notice when it's reserved), you must go uphill or downhill about 150 ft to the opposite corner to reach the "P" elevator. The garage floor at the "P" elevator is level with the floors of the apartment building and is an accessible route, at least to that floor, even if the elevator is unavailable. Also, the only EV charging spots, including the only handicap EV charging spots, are all next to the "R" elevator.
The garage is used for residents, their guests, anyone visiting the leasing office, and any maintenance/contractors doing work at the building. I've wondered if handicap residents maybe have a key or fob that allows overriding the elevator, but I don't see a place for anything but a fire key. Also, since it's not exclusively used by residents, that would probably be rendered moot by the other users & factors mentioned.
Both elevators are primary routes; neither would be considered a "maintenance access" or anything like that. The building is a huge maze, and some apartments are simply closer to one elevator or the other. The two elevators are the same size, and sadly neither is a freight elevator (the building lacks one).
This building is located in Charlotte, NC, USA and is only a few years old. It has approximately 300 units of 1-3 bedrooms. The building and parking structure are about 6 stories, with about 15 handicap spots total.
My question is simply whether it's legal to routinely, usually about 3 days per week, reserve the elevator when it's somewhat crucial for handicap users? Given the lack of handicap spots at the "P" elevator and the distance to reach it if you park at "R", this doesn't seem right.
I have no desire to get anyone in trouble or take legal action. If the consensus is that this is not legal, I will pass this along politely to management here and hope that they change their practices.