I ordered nearly 40 books from an online retailer for around $50, which should have been my first clue that something was amiss.
The confirmation email came from a non descript email address that did not include a company name, but did provide a tracking link.
Last week I checked the tracking and saw that the books had supposedly been delivered 3 days prior. I didn’t receive a package, and I checked with my neighbourhood as we often have packages delivered to the wrong address. Following this I used the help function in the email to inform them that no package was received.
We have been going back and forth for a couple days. They have now said that they shipped the wrong item and that I need to locate that package and return it to receive my correct order or get a refund.
Can the company hold me responsible for finding a lost package that was shipped incorrectly? Is there any way I can get my money back?