Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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36 views

Consumer Rights 2015 (U.K.): Wear & Tear dispute over a vehicle

I am planning to go to a small claims court about a Consumer Rights Act issue on a second-hand vehicle. The trader that sold the second-hand vehicle claims that it's the result of wear and tear. His ...
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91 views

Is it legal for Steam to disable content on my PC?

Some time ago I've downloaded the Demo for the game "Observer" on the Steam platform. I didn't play it immediately though. A few weeks ago I wanted to give it a try and was shocked to find a ...
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1answer
74 views

Consumer Rights 2015 (U.K.): Faulty vehicle & Trader avoids responsibility and cannot reach him

I have been sold a faulty vehicle by a second-hand car dealer. The place is in the United Kingdom. According to the Consumer Rights Act 2015 I can claim a full refund if I request it under 30 days. ...
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3answers
192 views

Is it legal to sell un-trippable circuit breakers?

About a week ago, the popular YouTuber bigclivedotcom uploaded this video, in which he showed a "circuit breaker", which on the outside seems marked appropriately, but is entirely non-...
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33 views

Is it ever doctor's responsibility to ensure insurance coverage for services received? California

If patient before appointment gives explicit instructions to doctor to proceed with appointment only if patient's insurance would fully cover appointment; and then doctor in writing confirms that ...
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1answer
56 views

Is it legal to divulge information about a company (kindergarten) online in Austria?

The situation is the following: We have made a very bad experience with a kindergarten in Vienna and would like to divulge (make public) the experience we made with this kindergarten. This would ...
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2answers
42 views

Clarify section of the Hire Purchase Act

can someone let me know if i'm reading this correctly. Is point 2 stating that if I purchase a vehicle from a private seller, and he/she does not inform me that the vehicle is subject to a hire ...
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2answers
998 views

Insurance - Forced to call for cancellation

I purchased the insurance cover online, without having to use any phone/landline. It's now close to expiration, and there's auto-renewal which I have no option to disable. In order to cancel the ...
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38 views

Requirement that terms not defined in a contract can only rely on the industry definition if “ubiquitous”

I had a reference to a case in english law where the judgment was that the supplier could not rely on the standard definition of a term within the industry, unless the other party was also active ...
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2answers
138 views

If I warn British Airways that carrying me would break government orders, would they have any legal obligation to serve me a banning notice+refund?

I am not allowed to travel from London to my mum in Inverness for Christmas by UK government order (see https://www.gov.uk/guidance/tier-4-stay-at-home): "If you live in a Tier 4 area, you must ...
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37 views

Do public colleges in the US have to follow education laws on misrepresentation (34 CFR § 668.71-75)?

The registrar at a public college in the US claims that a lecture course is "substantially equivalent" to a course that was to be held in a lab to teach lab skills. They also claim that ...
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1answer
911 views

Are there laws disallowing discriminatory pricing based on the customer's employment?

Are there any jurisdictions in the US which make it illegal (against the law rather than against some contract or custom) to charge higher prices for categories of customers based on their employment. ...
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2k views

Is there such thing as reasonable expectation for delivery time?

I ordered a chair from a store here in town. Delivery estimate according to the receipt is 10-12 weeks. The receipt says if I cancel the order I have to pay a 25% restocking fee. Twelve weeks has ...
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1answer
153 views

Is it legal for a company to upsell a customer for paid warranty, even after the customer refused this warranty multiple times?

Linus Tech Tips, a Canadian tech Youtuber, recently did a secret shopper gaming PC series. In the 4th and last video (https://youtu.be/Go5tLO6ipxw?t=114), he explains how the first system seller they ...
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1answer
47 views

Must a person obtain a license from console manufacturer before making a game for it? What was different in the 80s?

In this YouTube video around 2:30 it is stated There was no way to stop another company from making a game for your system. and Unlike now where you have to obtain a license to make a game legally ...
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37 views

Consumer protection laws regarding products never delivering promised features

Note: this is not about any specific product, but a general pattern that I've observed. It's alarmingly common, especially with tech-related products, to over-promise and under-deliver. Consumers buy ...
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1answer
90 views

Is it a bait and switch if someone pays for something, then they say it's unavailable?

I recently paid for a major airline ticket, and it got processed saying that the payment worked (on the website, and printed out the PDF). A moment later they canceled my order. Is this a bait and ...
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2answers
50 views

Can a company's terms of service prevent consumers of using their right of withdrawal (europe)

There is a company (from england) that provides services online that has the following in their terms of service: Subscriber agrees that its assent, given electronically, will have the same legal ...
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1answer
21 views

Website Disclosures to cover estimations/rounding/stale data

I am developing a website for a client, and we want to include some legalese in the disclosures that protects us against claims that our inforation was not correct: Some facts/figures may be outdated ...
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3answers
81 views

Can you start a product line with ingredients used in a different product [duplicate]

Is it legal to literally purchase all of the ingredients in a product and make your own product with minor changes? Ie; I’m making a hair growing serum but I want to put a small % of Selsun blue (...
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2answers
167 views

Misleading sign on a bus claiming it is zero emissions when it is 100% diesel powered, what law?

A bus company in my town are misleadingly labelling their new hybrid buses as zero emission and electric when they are in fact 100% diesel powered and have normal levels of emissions. As an asthmatic ...
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18 views

Company policy Vs warranty rights

I bought a AIO cooler from EKWB's webstore, it broke after approximately 1 month of use. I requested an RMA, they have said they won't provide one unless I send them a video of the faulty unit, turned ...
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1answer
72 views

Can An Unregulated Firm Without Any Solicitors Send Pre Action Protocol Letters?

As I understand it, in the UK: (a) The provision of legal advice or assistance in connection with the application of the law or with any form of resolution of legal disputes; (b) The provision of ...
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46 views

Tour operator asks for undue money

Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country). They asked me to provide them with a credit/debit card details so they can collect €1000 ...
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1answer
80 views

Where does the burden of proof lie with a Warranty repair

When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie? I have a device that would no longer ...
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212 views

Do the words “100% Money Back Guarantee” or “100% Satisfaction Guarantee” have any legal significance?

For example, say Acme Corp, a California Corporation, sells a free digital audio book on their website for $30 to Bob, who lives in New York. On Acme's web site, next to the payment button, they have ...
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66 views

I believe an electric/gas supply company has forged a backdated letter to me. Is there any way I can prove this?

Currently engaged in a dispute with a gas/electric supplier and applying something called the "Back Billing Code", referring to the company, by law, only having the right to bill me for the ...
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3answers
126 views

Do I have to break quarantine to return a leased router during a COVID-19 lockdown?

Before Covid, I was working in Chennai, India. I had a broadband internet connection and used a router provided by my ISP. Due to the lockdown, I had to move to my parents home in West Bengal, India (~...
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1answer
56 views

Is there a way to make amazon refund an incorrect charge?

Amazon (US) has charged me incorrectly (shipment cost was calculated incorrectly), but the support refuses to refund with money, it only offers "promotional credit" that can be used on next ...
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52 views

Bait and switch selling

I purchased an 11-piece cabinet at a ridiculously low price and the order was confirmed by the corporate retailer. Few days after reviewing my order they have swapped out the item for a different item....
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1answer
64 views

What are my obligations when a merchant ships me the purchased item and issues a refund?

I recently ordered a large (80-pound, big box) and expensive ($300-400) piece of equipment via Amazon from a third party. After a week I was told the item was out of stock and they were canceling the ...
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40 views

Misleading use of the word “free” in the name of a product

Recently I received an email from crazydomains.com.au saying "Free Website Builder will Auto Renew in 1 day". Free website builder is indeed the name of this product. I have never used or ...
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1answer
106 views

Over Charging (Price Gouging) by a Electrical Contractor

I was charged a highly inflated rate (which is ~6X times the retail price). The price of this transaction is $3,000 dollars. We purchased 5 regular smoke detectors, and 4 combination carbon monoxide ...
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1answer
52 views

Dealership does not want to give me the loan contract agreement and maintenance package detail signed?

I purchased my car on April 17,2020, after signing paperwork and waiting 2 hours for the car to be ready to go, I expected my contract agreement and my maintenance package details to be printed and ...
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1answer
75 views

Can difference in price be damages?

Bob places an online order. The store confirms that the exact thing Bob ordered is in the warehouse and can be shipped immediately, and sends invoice. Bob pays. Several days later the store says that ...
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1answer
60 views

What legal action can be taken against a very careful “snake oil salesman?”

I have a particular product in mind, but more generally if a company sells a product that people are given to expect will perform a certain function (eliminate mosquitoes, for example), is there any ...
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48 views

Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that?

Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that? That's what I was told after I bought a visa debit ...
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2answers
180 views

Forced arbitration with opt-out only by physical mail, can they do this?

I have an account with TruMark Credit Union. Today I received a letter telling me that unless I send them a physical letter opting-out that my right to a jury trial would be lost... can they do this? ...
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1answer
92 views

Can a company be sued if they allow their electronic product to completely stop working?

The Olio Model One is a smartwatch sold from 2015 to 2016 by Olio Devices, Inc. The Olio watches were rather expensive, with a price range from $595 to $1,395. Furthermore, to work, the Olio needs to ...
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1answer
40 views

Fairness to the consumer regarding geolocked digital products

First, a little disclaimer. I won't be mentioning company names as this inquiry is solely about the responsibility of the parties involved, and not specifically about the entities themselves. I ...
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0answers
43 views

Consumer laws with self-destructing hardware

In the UK, consumer laws say that a store has to fix the problem if you bought a product and it doesn't work for a reasonable amount of time, due to a fault that was present at the time of the ...
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2answers
120 views

Hotel in Ibiza offers vouchers upon booking cancellation due to coronavirus

I had made 2 bookings with a hotel in Ibiza with a non-refundable rate few months ago. I used credit card to complete 2 bookings. 1 of the bookings costs less than £100, while the other costs more ...
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1answer
48 views

Ombudsman for car rentals in the UK

Hypothetically, suppose person A purchased a service B from company C in the UK. If person A believes they were mis-sold the service, they could start a case with the The Financial Ombudsman Service ...
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5answers
5k views

Motorcycle price dropped less than a year after purchase. Can I get a refund?

I purchased a motorcycle in 2018. It was a new model. Towards the end of the year Honda launched yet a new version and to get rid of the 2018 stock dropped the price of of about 15% (£1000 from the ...
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34 views

Who decides how consumer electronics should be labeled and advertised? [duplicate]

Let's suppose I'm a citizen who is very dissatisfied with misleading digital storage drive capacity labeling, where manufacturers use fake GB (base-10 SI metric decimal giga unit prefix equals to 1000 ...
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1answer
84 views

Listing out-of-stock item for sale

I was purchasing a product off a website and the product only had one in stock, but it turns out the product was already sold and the product had still been up for quite some time after the purchase, ...
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47 views

Bank negligence, checkings account compromised by id thief and bank on purpose holds me responsible to further my debt with interest

I been a victim of id theft. On the same day that there were two fake checks deposited that were bounced, money was withdrawn physically within a branch of the bank, that day and another time four ...
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1answer
33 views

Are trading platforms legally required to provide buyer/seller protection?

Private transactions are not subject to statutory consumer guarantees. Still, trading platforms where private buyers and sellers meet (e.g. eBay, or TradeMe in New Zealand) do provide some level of ...
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1answer
56 views

Pokémon Home and EU distance selling regulations

I accidentally signed up for Pokémon Home, a subscription service allowing Pokémon to be stored in the cloud, using an incorrect Nintendo account. This essentially renders the service useless to me at ...
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1answer
303 views

Can a mobile game developer ban an account for excessive purchases that were cancelled/refunded by the payment provider?

Can a mobile game developer ban an account for purchases that were cancelled/refunded by amazon appstore? It seems that amazon allowed $50k worth of in app purchases to be delivered without actually ...

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