Questions tagged [consumer-protection]
For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.
396
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I had work done on my dentures, but they did not tell me the work was not coved by my insurance [closed]
I live in Nashville TN. I went to the dentist and had work done on my dentures.
They did not tell me that the work wouldn't be covered by my insurance, then handed me a bill before I walked out the ...
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3
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Are plane tickets purchased online subject to “cooling off period” / buyer’s remorse right of withdrawal
I roughly recall that the distance selling regulations were superseded and thus “rolled into” the Consumer Rights Act 2015.
And they included a special right of withdrawal that applied to contracts ...
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Would it be ok to supply an item that deliberately stops working after the guarantee expires?
I have TV that failed about a week after the 3 year guarantee expired.
Obviously this is annoying, and I'm back to using a 15 year old TV that I dug out from the attic.
Realistically, this failure so ...
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Can a company lend an individual money "by way of business" if secured on a commercial property in the UK with any regulation?
I am curious to know if a company can lend an individual money at a high interest rate for many years without a licence or following any guidelines in the UK
The loan was secured on a commercial ...
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What is “making it right”?
ACME, Inc. maintains a “satisfaction guarantee” whereby if anyone isn’t fully satisfied with one of their products, they need just get in touch with them about it with proof of purchase within 60 days,...
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Conflicting information in different points - is it false advertising if one is wrong?
Adam purchased a battery from eBay where the product image contains the eye catching text 40000mAh. But the product description in much Plainer typeset mentions that it is a 10ah battery.
Adam ...
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should we contact a lawyer if we have non stop issues and warrenty repairs in a new home for the last 4 years? [closed]
We have been in a new build home for for years and have non stop issues. we have had everything in the home worked on more than once, in some cases they are still doing repairs. we have had to deal ...
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Is demanding backpayments of “arrears” after suspending access to subscription service an unfair contractual practice?
A periodic (eg monthly) membership contract can have two ways of dealing with temporary nonpayment of fees.
Suppose Alice joins a members club for a 6 month contract and after the third month she has ...
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What consumer protection laws apply for toll roads that don't make change?
In California there are several toll roads where you "pay to exit." There is a light and a license plate camera if you fail to pay. A vending machine accepts only cash and only exact change. ...
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If this has nothing to do with GDPR, is this acceptable legally?
I was advised to ask only one question per post.
In my earlier post
Does this action violate GDPR
If a company is aware that a customer cannot provide a receipt, yet still requests their personal ...
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Do non-EU consumers have EU consumer rights protection when buying from EU-registered companies?
if consumer is citizen and resident of non EU Member State (e.g. Egypt) buy online service from a company registered in EU, can this consumer use EU Consumer protection law? In particular 14 days ...
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Online fraud (but not sure)
This may sound funny to some, but it's very frustrating to me. So I ordered some live crabs from an online store as pets. I ordered a specific species of these crabs. The shipping info said 1 - 7 days....
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Can a big box store sue me or demand I return items I did not order?
I'm in California for reference.
I've been working with the kitchen design people at a big box store and they came out and did the measurements. They were paid for by me. We decided on a design after ...
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Must Alice provide ingredients for baked goods she sells produced by a third party
Alice’s Restaurant sells pastries prepared by Bob’s bakery but when asked for ingredients listing she suggests that a customer look at Bob’s bakery’s website or if that fails then even looking to its ...
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Is a relationship consultant an introduction agent?
With regard to Part 5.1 (starting on page 81) of the Australian Consumer Law and Fair Trading Act 2012 regarding introduction agents, I have the following hypothetical question:
Let us suppose that ...
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In UK, how hard can you hold a builder to their quoted price?
I was hoping to have some building work done in England and got two quotes: I would have liked three or four, but it was quite enough work to get two. To my surprise, they different hugely: one was ...
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Business overcharged me: Can I refuse to pay?
Say a business overcharges me. Examples:
Cleaner quoted me a price of $50, but failed to mention it was actually $50 per hour so the total bill was $200 instead of the $50 I expected.
Restaurant ...
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2
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An insolvent company still operating
I have made an order online for a company early September, however found out the company filed for insolvency early August.
However they are still taking money from customers and never sending their ...
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Is it legal to collect payment for event entertainment services up front in case they cancel?
Is it legal for a children's entertainment company (that provides services like face painting and balloon animals) to take full payment up front to reserve a client's date? It would be in order for ...
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Do I have legal recourse for suspected financial fraud?(US) [closed]
I have a tenant whom for the last 23 months has been depositing their rent into our bank account with no issues. This month, however, their rent was deposited and then immediately withdrawn from my ...
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“No returns” policy for private individuals selling items “buy it now” style on eBay
Alice a private individual (natural person not acting in the course of business) lists an item she doesn’t need anymore on eBay, though not as an auction. She specified in the listing “No returns.”
...
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What is the legal definition - and consequence - of “pressure selling”?
A term used in enough appropriate contexts to suggest that its origin is in some law or other is that of “pressure selling.”
What is the definition of this practice, and is it prohibited? If so, then ...
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Are online auction sales subject to the sale of goods Act?
Certain commercial regulations have specific exemptions for auction sales. Does the sale of goods act apply to auction sales? If not, what consumer protection regulations govern them?
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EU law regarding delivery location of online purchases
There is EU law regarding delivery of online purchases but I am struggling to find the specific section regarding the physical location to which it is acceptable to deliver to.
My experience is that ...
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Missing the deadline for statutory cancellation period but inquiring about it before
Bob has entered into an extended service contract. As is required by the law there must be allowed a 14 day cooling off period.
But how is this figured? In other words, what types of communication are ...
3
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Have been waiting for the seat belt part without any ETA for more than 10 months now [closed]
I got into a minor accident last year. My car is at the repair shop ever since. All the repair work is complete except for the seat belt part. The repair shop has placed an order with the dealership. ...
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Does the provision sought by this question apply equally to coworking spaces?
See this question: What rule of law requires gyms to release members from long term contracts when they relocate out of the area?
I intend to edit this question once that one is duly answered, but in ...
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What rule of law requires gyms to release members from long term contracts when they relocate out of the area?
In OFT v. Ashbourne Management Services Ltd, the high court apparently ordered gyms to relinquish members from ongoing liability after their life circumstances change such as an injury or a relocation ...
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Is there any need to offer communication by standard/interoperable/asynchronous means? [closed]
Many companies only offer customer support through “web chat” or similar which forces a customer to keep a browser window open whilst waiting for the representative’s responses to each of their ...
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Consumer rights [closed]
I’ve recently purchased a part for my washing machine it did say product out of stock and usually takes up to 10 days but 16 days on still nothing go to tracking and it shows no info available. When I ...
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Can I sue a restaurant that knowingly served me a meat patty instead of a vegetarian [duplicate]
I ordered a pick up order from a restaurant that included a veggie burger. Upon eating it I noticed that it had a weird taste to it and I wasn’t a fan.
My boyfriend and roommate noticed that it looked ...
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UK: Good faith vs qualifying misrepresention
Consider the following in the context UK contract law, insurance and consumer rights.
When you (a person or legal entity) buys insurance there is some expectation that you properly value the item or ...
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When is a letter "mailed or delivered"?
I am a PA resident and purchased the services of a career service company based in FL for 5k. The payments were deferred for the first month, so I have neither made any payments nor received any ...
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Tradesman billing unreasonable fees
What prevents a tradesman from billing a client an unreasonable fee after the work is done? For example, a plumber may quote provisionally £100 verbally (or not even give a cost estimate as is common ...
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Is it legal for a webshop to charge credit card in different currency than what is shown?
Consider a webshop based in Spain (European union). After the buyer selects their country (shipping address) the prices are shown in the local currency, and only in that. However during payment, the ...
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Does MiCA have any impacts on merchants (and their customers)?
The EU just passed MiCA (Markets in Crypto-Assets) to regulate crypto assets.
One classification of crypto assets is a cryptocurrency, which includes digital currencies like Bitcoin.
Most of the ...
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Can misrepresentation in a contract of professional credentials of an employee invalidate the contract?
My question is somewhat like this one but involves a registered architect and an employee ...
In a particular jurisdiction, a person is not permitted to describe themselves as an architect, unless ...
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Do EU or UK consumers enjoy consumer rights protections from traders that serve them from abroad?
Bob lives in Manchester, or alternatively in Lyon. He purchases a product or service from a vendor in the USA, or perhaps Timbuktu.
Do European or British consumer rights legislations bind the ...
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Is giving back a voucher instead of a refund legal?
In the UK there is a sport accessories and outfits retailer called SportsDirect.
They have this strange practice that I have never seen in any other UK retailer before, which is basically if you ...
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Question about Whether and When a Leasing Contract is Legally Binding, and How Legal Actions Can Be Taken In The Event of Contract Breach [closed]
Background
I am a college student looking for housing, but a common problem my roommate and I have is confusion about how we are able to ensure that we won't be scammed when paying a security deposit. ...
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Store claimed no returns without loyalty program
In British Columbia, is it legal to predicate a retail return with the receipt with having made the original purchase tied to a company loyalty program account? This already contradicts the receipt I ...
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How is transient occupancy determined in Colorado?
Colorado Revised Statutes § 38-12-511 (2020), "(d) Transient occupancy in a hotel or motel that lasts less than thirty days;"
In Colorado how is transient occupancy determined? If a hotel ...
user49521
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Is there any legal maximum amount of time that a bank may take to refund a customer's account following a failed wire transfer?
Wire transfers sometimes fail. Is there any legal maximum amount of time that a bank may take to refund a customer's account following a failed wire transfer?
I'm interested in the following ...
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Texas Business to Consumer auto renewal contracts [closed]
I was tricked into signing an auto renewal contract for 2022 baseball select league. I told him I was only paying for the summer and fall season and he directed me to use option 1 as it was cheaper to ...
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Should refund for recalled item include sales tax paid?
I bought a gizmo for $46.99 plus $5.05 in sales tax. A few months later, the manufacturer issued a product safety recall for the gizmo. Rather than repair or replace the defective units, they would ...
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Does right of withdrawal need the original packaging?
I bought a dryer in the EU. I destroyed its packaging and used it once. It was terrible and now I want to return it. Does the right of withdraw need the product returned with the original packaging? ...
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Do companies have any legal obligation to tell the truth?
I purchased an item from a major DIY retailer in the UK, the item was defective and I rang up their support desk asking for a refund. The initial response I got was basically "we're just the ...
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Bait and switch - written vs oral obligation
A company is advertising a sale stating that I will receive a discount site wide for 50% off. A hyperlink to the sale clearly shows the sale applies to all available products, further in each one of ...
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Is it rightly understood that any termination without just cause are unjust practices
Let's assume a Telco has terminated a consumer's lines without just cause. The disconnection is due to their failure of rectifying a billing issue. They didn't provide any customer support during the ...
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What's the consumer's rights in a Telco billing dispute?
My aunt has a billing dispute with a Telco. Telco apologises and promises to resolve the billing issues but nothing has been done.
Her lines are disconnected twice in a month because of the ...
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