Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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Texas Business to Consumer auto renewal contracts [closed]

I was tricked into signing an auto renewal contract for 2022 baseball select league. I told him I was only paying for the summer and fall season and he directed me to use option 1 as it was cheaper to ...
2 votes
0 answers
49 views

Should refund for recalled item include sales tax paid?

I bought a gizmo for $46.99 plus $5.05 in sales tax. A few months later, the manufacturer issued a product safety recall for the gizmo. Rather than repair or replace the defective units, they would ...
0 votes
1 answer
60 views

Does right of withdrawal need the original packaging?

I bought a dryer in the EU. I destroyed its packaging and used it once. It was terrible and now I want to return it. Does the right of withdraw need the product returned with the original packaging? ...
2 votes
2 answers
125 views

Do companies have any legal obligation to tell the truth?

I purchased an item from a major DIY retailer in the UK, the item was defective and I rang up their support desk asking for a refund. The initial response I got was basically "we're just the ...
1 vote
3 answers
80 views

Bait and switch - written vs oral obligation

A company is advertising a sale stating that I will receive a discount site wide for 50% off. A hyper link to the sale clearly shows the sale applies to all available products, further in each one of ...
0 votes
0 answers
103 views

Is it rightly understood that any termination without just cause are unjust practices

Let's assume a Telco has terminated a consumer's lines without just cause. The disconnection is due to their failure of rectifying a billing issue. They didn't provide any customer support during the ...
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0 votes
1 answer
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What's the consumer's rights in a Telco billing dispute?

My aunt has a billing dispute with a Telco. Telco apologises and promises to resolve the billing issues but nothing has been done. Her lines are disconnected twice in a month because of the ...
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2 votes
3 answers
143 views

Seller unilaterally triples the shipping cost

Bob (in New Zealand) is on the hunt for a specific, a bit bulky and heavy device all over the world. He finds it at a web store in Spain for a good price. They ship internationally: shipping cost is ...
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1 vote
0 answers
35 views

Electronics Goods Repair

Let's say I have an electronic product that is out of warranty. Now that the product is no more covered under warranty, shouldn't the respective company be responsible for providing services for ...
0 votes
1 answer
67 views

What rights does a consumer have around refund when service provider temporarily closes?

A consumer has a membership for a gym that has temporarily closed for a month for refurbishment. They have offered temporary access to another of their gyms but this is on the other side of the city ...
0 votes
1 answer
98 views

When claiming under Manufacturer's warranty, how can Plaintiff prove never breaching Manufacturer's proper care and use instructions?

Many non-stick products are sold with a limited lifetime warranty, e.g. for their NONstickiness. Presume that a consumer has perfectly followed, e.g., manufacturer's proper care and use instructions. ...
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0 votes
2 answers
80 views

How can tourists compare Consumer Protection laws, across the glut of USA jurisdictions? [closed]

1. What up-to-date resources compare the profusion of consumer protection legislations in the USA? 2. How can tourists pick the American jurisdictions with the most consumer-friendly laws? Many ...
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1 vote
1 answer
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How can tourists compare Consumer Protection and Law, across the glut of Canadian jurisdictions?

What up-to-date resources compare the profusion of consumer protection legislations, particularly across Canadian provinces and territories? How can tourists pick the jurisdictions with the most ...
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5 votes
1 answer
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Anonymous manufacturers

Some manufacturers are not putting their names on their products: no contact numbers nor e-mail address for support to keep in touch with the manufacturer if something happens to your bought item(s). ...
0 votes
1 answer
37 views

Are companies allowed to file consumer complaints to the Federal Communications Commission?

Are companies allowed to file consumer complaints to the Federal Communications Commission? May a company complain to the FCC that their business phone provider won't give them the information needed ...
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6 votes
1 answer
2k views

Enforcing purchase of item "mistakenly listed at too low price"

I purchased an item from a legitimate online store of a business registered and operating near me. I paid with credit card and received an email with my "order confirmation", stating the ...
user avatar
0 votes
0 answers
55 views

What consequences, if any, can arise from potentially overusing credit card transaction dispute processes?

In the UK, there is a facility enshrined in section 75 of the consumer credit act for consumers to raise disputes of credit card transactions which did not rise to their satisfaction. I recently spoke ...
-5 votes
2 answers
165 views

Is it legal to sell extra patties only with a full burger but not alone?

A menu lists burgers for £12 and additional "doubling up" patties for £3.50. Suppose one wants to only prefer a pattie by itself for £3.50 but not a burger. Is it fair for restaurants to ...
0 votes
0 answers
25 views

Are there any statutory minimum remedies if a company has been found to be trading on unfair terms?

If a company is trading by terms deemed unfair by the Competition and Markets Authority (CMA) they will be told to stop, but are any remedies set out in law for customers that were affected by the ...
1 vote
1 answer
177 views

"last chance!" Fraudulent marketing

Meet Bob. Bob has received marketing messages on 5 different days this week from a business telling him that it's his last chance or "final call" to sign up for service where he can get ...
0 votes
1 answer
63 views

Can a defaulted debt negatively affect one's credit without being affirmed by a court judgment?

If so, then how? Can creditors report defaults directly to credit rating agencies? What is required for them to be believed if they don't have a CCJ to back them?
-2 votes
2 answers
211 views

Sitting in first class with a standard class ticket

Sitting in first class with a standard class ticket Meet Bob. Bob purchased a ticket from Bristol to Exeter on a standard class seat. However, upon boarding the train he conveniently finds that the ...
-4 votes
2 answers
159 views

What (kind of body) is TV Licensing, and how do they select people to send their scary mailings to?

Is the body a governmental department? Is it established or commissioned by any legislation in particular? What is its mandated function and mode of function? How does it select what addresses to send ...
-4 votes
1 answer
165 views

Did Spirit Airlines break the law when they sold me Wi-Fi that they do not offer on any of their planes?

On the 29th of September I flew from PDX to Las Vegas and bought the Wi-Fi service that was offered online to utilize during the flight. I further learned the Spirit Airlines has no Wi-Fi anywhere on ...
-4 votes
1 answer
149 views

Mistaken refund by corporate chain till computer system

Meet Bob. Bob purchased 10 bottles of champagne from a large grocery chain, triggering an automatically applied "multi buy" discount of 8%. He then brings the receipt back and returns 3 of ...
0 votes
1 answer
93 views

Verbal advice trumping standing corporate policy: which contract prevails?

Meet Alice. Alice entered a branch of a corporate retail chain and had a verbal dialogue with the cashier before making a purchase. She asks the cashier at the till what the return policy is, and is ...
1 vote
0 answers
36 views

In India, what phone location tracking may or must network providers do to aid police?

For android phones in India- 1). suppose if a phone was moving around within few miles radious for few days and it was turned on several times in that duration. But now the phone is turned off ...
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0 votes
1 answer
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Enforceability of service contract liability amid consumer relocation

Meet Alice. She joined a gym on a 12 month contract. She moves out of the area or country and while requiring evidence of a permanent move such as a lease agreement in the new locale or employment ...
-1 votes
1 answer
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Is there a statutory basis for rail operators' so called "delay repay" schemes?

Fee fi fo fum... They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?
-2 votes
2 answers
75 views

Can inadequate performances of a contractual obligation fixed in time be repeated?

Meet Bob. Bob purchased a return train ticket to travel from Bristol to Reading by a train at 15:22 on Friday 23/09/22, and to return a week later, for £105. Bob arrived at the station platform at 15:...
1 vote
1 answer
109 views

What laws apply when a bank is lax in it's queue management?

Probable Applicable laws: Negotiatiable Instruments Act, Consumer Protection Act Jurisdiction: India Scenario: A, and B have different banks. A issued an account payable cheque to B for an amount of ...
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1 vote
1 answer
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The Consumer Regulations 2013: limits of applications and 'gambling' (UK law)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides consumers and traders with a number of protections and requirements. Regarding limitations of what ...
0 votes
0 answers
64 views

Contesting a surprise bill from Amazon

Today I got an email from Amazon asking me to pay a large amount of money for their services. I signed up on AWS two weeks ago to discover their platform, and tried following one of their tutorials. ...
2 votes
1 answer
62 views

What is the timeframe for Mastercard's "zero-liability" policy?

Other types of transaction disputes such as "product not received" has a clear reporting timeframe of 120 days or 540 days. That is, the consumer is usually protected only if the report is ...
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2 answers
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Can I ask for the cost of a warrantied item to be replaced via another retailer?

I bought a bike component from a German online retailer, which had a defect. I returned the item to the retailer under warranty, from where it was returned to the manufacturer and scrapped as ...
3 votes
1 answer
79 views

Right of monetary refund from airline when charged for something that was promised as free of charge

The timeline of events is as follows: My wife and I booked tickets for easyjet flights (Birmingham to Amsterdam and back). A couple of months later easyjet changed their cabin baggage allowance. ...
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0 votes
0 answers
58 views

When I am considered as a customer?

I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me. I ...
0 votes
0 answers
30 views

Can a financial service be extended at seller discretion and goodwill?

An FX Broker based in Ireland sold me over the phone a currency rate to transfer U.S. Dollar to Euro. The term of the deal I received by email stated the currency rate and a maturity date of two days ...
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-2 votes
1 answer
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How can I convince Manufacturer to replace my sagging mattress, when Manufacturer alleges that it doesn't sag enough?

My back is being hurt by my mattress dipping 1" (2.5 cm) — and my Orthopedic Surgeon agrees! He wrote me, and signed, a supportive letter. I measured this dip with the Manufacturer's "...
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2 votes
0 answers
81 views

Protections against unreasonable deposit deductions in Germany

My girlfriend and I recently rented a small motorhome from a company in Germany which we had a great journey in. A few days into our trip we noticed that something was damaged/malfunctioning. We were ...
0 votes
3 answers
106 views

Are you entitled to a refund of service charges when an event is cancelled?

On a website where I can buy tickets for an event, it says that there will be no refunds whatsoever unless the event is cancelled, and that even if they do cancel it, that the refund I get will only ...
0 votes
2 answers
70 views

Do EU consumer protection laws apply to online purchases made from overseas?

I purchased something from an online-only seller located in France (paid in euro). The product was shipped to me in the US. It had some problems, and the seller admitted it was defective. Do the EU ...
1 vote
0 answers
58 views

Statutory Return of Laptop due to Faults Other than Hardware

If a consumer buys a laptop from the manufacturer and over the course of a few months numerous faults become apparent that render it unfit for purpose. These faults are all due to issues with drivers, ...
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0 votes
1 answer
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What specific law is broken if the merchant continue to charge the customer's card after the customer disabled his account?

A customer used to have a VIP account with a California social media company that charges a monthly subscription fee. In July 2021, the customer disabled his account and terminated his VIP. No service ...
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0 votes
1 answer
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Shouldn't university refund 100% — not 50% — of students' tuition fee, to compensate the hours of teaching cancelled by industrial action?

Factual pattern. Many university staff joined the UCU Industrial actions from 2021-2. Many professors cancelled classes. After students requested a refund, many Universities replied like this Here is ...
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1 answer
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Why does the EU place the requirements with regard to goods on the retailer, not the manufacturer or importer?

Short (skippable) intro: I was reading the question about software updates, started searching, and came across EU Directive 2019/771, in particular Article 7, Point 3. In the case of goods with ...
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-1 votes
1 answer
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Consumer liability deadline extension for electronic transfers (US)

12 CFR 1005.6(a)(4), Liability of consumer for unauthorized transfers, says (4) Extension of time limits. If the consumer's delay in notifying the financial institution was due to extenuating ...
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24 votes
3 answers
5k views

Can "Right to Repair" laws (or other laws) require a company to open source their proprietary firmware?

AFAIK, there are no prohibitions here that require omission of specifics, so I will be specific. Over the years, I have invested a fair sum of money on products made by a company called Sonos. Fairly ...
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0 answers
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In India, what action can be taken against a company that's spamming someone who never signed up for their services?

I'm constantly getting spam calls and sms from TVS Credit, but I never signed up for their services. Here's some backstory on the matter. The company claims that some person called "NI" (don'...
2 votes
0 answers
41 views

Can ones frequency/propensity of utilizing American (either debit or) credit cards' chargeback mechanisms affect the chances of future times' success

If one requests many chargebacks, can this degrade one's credibility in the credit card issuers/payment networks' eyes, or reduce the chances of future chargeback disputes being adjudicated in a ...

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