Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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1answer
131 views

Can we start a lawsuit against my colleges for having poor quality education during covid19

During covid19 most of the classes are basically shifted to online mode and all the awarded marks are just awarded based on googling skills as colleges have no infrastructure to conduct the courses ...
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1answer
47 views

I returned an order to a business online that has a “typical” return policy, and they have not issued a refund. How can I take legal action? [closed]

I ordered an item from business online that has a "typical" return policy, i.e., a full refund will be issued in, say, two weeks upon receiving the returned item, assuming that the item has ...
3
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0answers
54 views

What effect does this ruling have on the burden of proof, if any?

“[T]he Act does not require consumers to take any affirmative steps to secure relief for the failure of a manufacturer to service or repair a vehicle to conform to applicable warranties—other than, of ...
3
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3answers
96 views

Is a written promise relating to the “workmanship” of software and hardware components create an express warranty under Magnusson-Moss or U.C.C.?

A U.S. auto manufacturer promises in writing that its vehicles will, for the life of their vehicles, receive free hydrogen at its charging stations. Bob buys such a vehicle. Turns out the vehicle ...
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2answers
54 views

Can Bob, as a non-resident for the purposes of U.S. law, relay information of his consumer experiences to his embassy or consulate of a sending State?

Say, Bob, purchases a consumer product in the State of California where he is a resident for the purposes of California law although not a resident of the U.S., a State for the purposes of the 1961 ...
2
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1answer
99 views

Should Bob sue a company on his home field?

Bob uncovers and obtains overwhelming evidence of several, major consumer exploitation ploys consisting of several distinct schemes, practices and policies of a major auto manufacturer of his new ...
16
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1answer
3k views

“Lifetime Warranty” terms and conditions changed after purchase

Around four years ago I purchased a pair of William Painter sunglasses through a successful Kickstarter campaign. The campaign advertised a 'Lifetime Warranty', which they clarified in an FAQ on ...
3
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2answers
88 views

What is the definition of “retail” or “at retail” for the purposes of the Song-Beverly Consumer Warranty Act?

Bob, a private individual, visits a store in California — where Corp, the manufacturer, maintains a showroom — and proceeds to purchase a consumer goods. Bob, after explaining his needs relevant to ...
2
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2answers
63 views

Legal obligations regarding customer ratings and reviews

As a user, I expect user ratings and reviews (on shops like Amazon or review sites like IMDb) to provide an independent information about a product. I'm aware reviews could still be biased (e.g. ...
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1answer
109 views

How is it Legal for sites like Udemy to charge more than 517% (Literally) to it's existing users?

If you search for any courses in Udemy, when you are not logged in and Incognito (important, as they do cookie tracking and mix ups with pixel track as well). You will see a significantly low price. ...
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2answers
147 views

Can/shall I sue Domino's if I felt the manager was being racist?

Can I sue Domino's if the manager was being rude and also I feel he was doing that because he was racist? When I called Domino's for an order that was delayed by 20 minutes, instead of apologizing he ...
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1answer
100 views

Claim for damages where store is unable to deliver goods

Bob ordered/paid for an item exclusively stocked by a store in the UK in limited quantities, to be delivered to New Zealand by courier (normally delivered within 1 week of shipment). The item was in ...
23
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3answers
8k views

Is it legal for a store to accept payment by debit card but not be able to refund to it, even in event of staff's mistake?

A store accepts payment by payment cards, including debit and credit cards. Refunds are allowed, however due to a technical problem refunds cannot be made to debit cards. Sometimes a refund is ...
3
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1answer
141 views

Lemon Law: May civil penalties be assessed for the damages more than once and each up to 2 times thereafter?

Hypo... Bob buys a vehicle for $20,000 with a balance on the new vehicle warranty from the manufacturer; however, soon finds out that the engine, the AC and the radio do not conform to the written ...
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1answer
36 views

Is arbitration an “action or proceeding”?

Section 1681h of the Fair Credit Reporting Act grants limited qualified immunity to creditors, stating that: [...] no consumer may bring any action or proceeding in the nature of defamation, invasion ...
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1answer
44 views

Is it legal to sell food or supplement products online in unlabeled packaging?

As I understand it, the FDA requires labeling with specific information for food and supplement products in most cases, and steep potential penalties for "misbranding" if required ...
3
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2answers
124 views

Is advertising a product as “Chemical Free” false/misleading advertising?

Many products, often times foods or cleaning supplies use the phrase "Chemical Free" in their advertising and packaging. This is often used in products containing more naturally derived ...
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4answers
101 views

Is there some well known or established principle for this situation? Unfair jurisdictions and un-equal parties

Imagine a situation where an employer offers an employee a contract that stipulates that all disputes should be resolved by some arbitration panel in a tax haven. I don't know about America but I am ...
0
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1answer
77 views

Can I have a collections report removed from my credit history?

I have a collections report on my credit history. The credit card company raised the minimum payment without notifying me or raising the automatic payment I set up for the minimum amount. I hadn't ...
14
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5answers
5k views

Is it legal for an oil company to charge customers a different price per gallon for the same oil?

I found out recently that my oil company is charging me and some of my neighbors almost twice as much as other neighbors for the same type of oil. The difference is per gallon so the amount shouldn't ...
2
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3answers
55 views

Can a claim be litigated after a arbitration?

Consider this scenario: Consumer signs a mandatory arbitration clause with a creditor that does not require Fair Credit Reporting Act (FCRA) claims to be arbitrated Creditor reports inaccurate ...
0
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1answer
43 views

Can a consumer bring an FCRA claim twice concerning the same inaccuracy?

In the context of the Fair Credit Reporting Act, a consumer has no private right to action to sue a creditor for reporting inaccurate information to a credit reporting agency (CRA). A consumer does ...
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0answers
54 views

UK - subscription fee introduced months after hardware purchase

I purchased a Cricut Joy in the UK a few months ago. Without warning or previous indication, Cricut have introduced a subscription fee to use the device I paid for, in full, with my own files more ...
2
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1answer
115 views

Using Whatsapp for Legal Communication UK?

I currently have a consumer rights dispute over a car and have been trying to resolve it through communication via WhatsApp, as the only method i had to communicate with the Dealer. I have followed ...
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1answer
55 views

How to make a complaint as a comsumer in Germany without going to court?

I'm not familiar with German law, but I'd like to complain about a certain international company as I was tricked by a company to pay to use a method that was shut down by the company online and many ...
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1answer
95 views

Consumer Rights 2015 (U.K.): Wear & Tear dispute over a vehicle

I am planning to go to a small claims court about a Consumer Rights Act issue on a second-hand vehicle. The trader that sold the second-hand vehicle claims that it's the result of wear and tear. His ...
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1answer
188 views

Is it legal for Steam to disable content on my PC?

Some time ago I've downloaded the Demo for the game "Observer" on the Steam platform. I didn't play it immediately though. A few weeks ago I wanted to give it a try and was shocked to find a ...
1
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1answer
95 views

Consumer Rights 2015 (U.K.): Faulty vehicle & Trader avoids responsibility and cannot reach him

I have been sold a faulty vehicle by a second-hand car dealer. The place is in the United Kingdom. According to the Consumer Rights Act 2015 I can claim a full refund if I request it under 30 days. ...
2
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3answers
224 views

Is it legal to sell un-trippable circuit breakers?

About a week ago, the popular YouTuber bigclivedotcom uploaded this video, in which he showed a "circuit breaker", which on the outside seems marked appropriately, but is entirely non-...
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1answer
36 views

Is it ever doctor's responsibility to ensure insurance coverage for services received? California

If patient before appointment gives explicit instructions to doctor to proceed with appointment only if patient's insurance would fully cover appointment; and then doctor in writing confirms that ...
2
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1answer
64 views

Is it legal to divulge information about a company (kindergarten) online in Austria?

The situation is the following: We have made a very bad experience with a kindergarten in Vienna and would like to divulge (make public) the experience we made with this kindergarten. This would ...
2
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2answers
64 views

Clarify section of the Hire Purchase Act

can someone let me know if i'm reading this correctly. Is point 2 stating that if I purchase a vehicle from a private seller, and he/she does not inform me that the vehicle is subject to a hire ...
6
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2answers
1k views

Insurance - Forced to call for cancellation

I purchased the insurance cover online, without having to use any phone/landline. It's now close to expiration, and there's auto-renewal which I have no option to disable. In order to cancel the ...
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0answers
41 views

Requirement that terms not defined in a contract can only rely on the industry definition if “ubiquitous”

I had a reference to a case in english law where the judgment was that the supplier could not rely on the standard definition of a term within the industry, unless the other party was also active ...
3
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2answers
151 views

If I warn British Airways that carrying me would break government orders, would they have any legal obligation to serve me a banning notice+refund?

I am not allowed to travel from London to my mum in Inverness for Christmas by UK government order (see https://www.gov.uk/guidance/tier-4-stay-at-home): "If you live in a Tier 4 area, you must ...
1
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1answer
38 views

Do public colleges in the US have to follow education laws on misrepresentation (34 CFR § 668.71-75)?

The registrar at a public college in the US claims that a lecture course is "substantially equivalent" to a course that was to be held in a lab to teach lab skills. They also claim that ...
5
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1answer
923 views

Are there laws disallowing discriminatory pricing based on the customer's employment?

Are there any jurisdictions in the US which make it illegal (against the law rather than against some contract or custom) to charge higher prices for categories of customers based on their employment. ...
10
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2answers
2k views

Is there such thing as reasonable expectation for delivery time?

I ordered a chair from a store here in town. Delivery estimate according to the receipt is 10-12 weeks. The receipt says if I cancel the order I have to pay a 25% restocking fee. Twelve weeks has ...
0
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2answers
571 views

Is it legal for a company to upsell a customer for paid warranty, even after the customer refused this warranty multiple times?

Linus Tech Tips, a Canadian tech Youtuber, recently did a secret shopper gaming PC series. In the 4th and last video (https://youtu.be/Go5tLO6ipxw?t=114), he explains how the first system seller they ...
2
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1answer
90 views

Must a person obtain a license from console manufacturer before making a game for it? What was different in the 80s?

In this YouTube video around 2:30 it is stated There was no way to stop another company from making a game for your system. and Unlike now where you have to obtain a license to make a game legally ...
0
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1answer
96 views

What are the difference in obfuscated contract laws between Indonesia and USA, Australia, Europe, and Singapore?

In general, people can write any contract they want. In practice, many people agree to a contract without even reading. Even those that read carefully may miss important terms if the writers of the ...
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0answers
39 views

Consumer protection laws regarding products never delivering promised features

Note: this is not about any specific product, but a general pattern that I've observed. It's alarmingly common, especially with tech-related products, to over-promise and under-deliver. Consumers buy ...
0
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1answer
99 views

Is it a bait and switch if someone pays for something, then they say it's unavailable?

I recently paid for a major airline ticket, and it got processed saying that the payment worked (on the website, and printed out the PDF). A moment later they canceled my order. Is this a bait and ...
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2answers
63 views

Can a company's terms of service prevent consumers of using their right of withdrawal (europe)

There is a company (from england) that provides services online that has the following in their terms of service: Subscriber agrees that its assent, given electronically, will have the same legal ...
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1answer
21 views

Website Disclosures to cover estimations/rounding/stale data

I am developing a website for a client, and we want to include some legalese in the disclosures that protects us against claims that our inforation was not correct: Some facts/figures may be outdated ...
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3answers
91 views

Can you start a product line with ingredients used in a different product [duplicate]

Is it legal to literally purchase all of the ingredients in a product and make your own product with minor changes? Ie; I’m making a hair growing serum but I want to put a small % of Selsun blue (...
2
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2answers
173 views

Misleading sign on a bus claiming it is zero emissions when it is 100% diesel powered, what law?

A bus company in my town are misleadingly labelling their new hybrid buses as zero emission and electric when they are in fact 100% diesel powered and have normal levels of emissions. As an asthmatic ...
0
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0answers
18 views

Company policy Vs warranty rights

I bought a AIO cooler from EKWB's webstore, it broke after approximately 1 month of use. I requested an RMA, they have said they won't provide one unless I send them a video of the faulty unit, turned ...
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1answer
75 views

Can An Unregulated Firm Without Any Solicitors Send Pre Action Protocol Letters?

As I understand it, in the UK: (a) The provision of legal advice or assistance in connection with the application of the law or with any form of resolution of legal disputes; (b) The provision of ...
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0answers
46 views

Tour operator asks for undue money

Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country). They asked me to provide them with a credit/debit card details so they can collect €1000 ...

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