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Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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1answer
40 views

USA Consumer Law - Can issuer of gift card expire card without expiry date on card?

I bought a highend graphics card from BestBuy. Nvidia offered a game on the card. The invoice didn't have an expiry date at all or a website to refer to regarding terms and conditions. I tried the ...
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2answers
28 views

Is it legal to charge a percentage service fee?

The example is ACME Company has a payment processing system that companies X, Y, and Z can use. It enables more features than just "payment" processing, and it enables more than just "credit card" ...
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1answer
35 views

Online purchase of a digital product locked away, are they legally required to provide the items?

I (European based) purchased multiple digital objects for an online game (US based) in 2014. In 2015, the account these objects were on was 'frozen'. (Reason stated at the time was cheating.) I quit ...
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1answer
12 views

S75 Liability of creditor for breaches by supplier in the Consumer Credit Act 1974 (UK)

I had a verbal contract with a contractor and part of the payment for that contract was a credit card payment of £2k in a £10K contract. Payment by credit card as made halfway during thye prosecution ...
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2answers
84 views

Can someone sue me as a customer service representative?

I'm new to this job and it seems that a company that I work for sued a lot of customers and also many customers sued it. Some customers say to me if you didn't do it now, we're going to sue the ...
2
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1answer
41 views

Can I fight a charge from forgetting to cancel a subscription?

I just got charged a substantial fee for renewing some domains that are years old, (old enough that my card on file had expired, so I don't know how they even managed to charge it) that I had ...
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1answer
56 views

International issues [closed]

I've been working with a person in the UK and recently fell into some issues. There's breach of contract being thrown around. I'm just wondering which jurisdiction it would fall under: UK or ...
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1answer
34 views

Do Net Neutrality's “Reasonable network management” and “No paid prioritization” allow for tiered services?

In CA's recently passed SB822, "Paid Prioritization" is not allowed, but "Reasonable Network Management" is allowed. MUST NOT “Paid prioritization” means the management of an Internet service ...
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0answers
71 views

Is it legal for RyanAir to restrict free check-in to only 48h-2h before the flight?

Any legal basis for a complaint to a EU consumer defense organism about the new Ryan Air regulation restricting free on-line check-in window to only 48h-2h before the flight? It is clearly an abject ...
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1answer
62 views

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
4
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0answers
62 views

Is the non-availability of an accessory a defect of the main product?

I am currently trying to understand the details of the German law about defects ("Sachmangel, § 434 BGB") and misleading advertising ("Gesetz gegen den unlauteren Wettbewerb (UWG), § 5 Irreführende ...
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2answers
55 views

private guest-house owner, can he/she demand more payment which was not agreed upon previously

Bear with me as I am not an expert on the law, I have a a question regarding private guest-house / airBnB owners and what their rights are and what they may not be allowed to do. Before I start, I ...
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1answer
47 views

Are there legal labelling requirements regarding the “moisture-wicking” property claimed for certain fabrics?

Or can I just claim that any fabric is moisture-wicking? Could I sell a garment advertising that it wicks moisture into outer-space, using technology developed by astronauts? While protecting the ...
3
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1answer
65 views

How can auto sale contract be breached

Customer goes to a dealership in Texas to buy a used car. Car is test driven and customer likes it. Customer makes agreement to buy the car, and they settle on a price. Customer signs a deal with a ...
2
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2answers
103 views

Why is Sim Lim Scammer in Jail even though technically his victims agree?

https://coconuts.co/singapore/news/33-months-jail-sim-lim-square-conman-jover-chew-whos-getting-treatment-depression/ Sim Lim scammer is in jail for "scamming". That one is obvious. We sort of know ...
2
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1answer
50 views

What are UK Business-to-Business rights in regard to inadequate quality customised goods?

My partner is a wedding photographer and she ordered some branded USB drives (credit card style) from a reputable printing company. I say reputable because they are one of the main players in the ...
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2answers
135 views

I suspect bait-and-switch selling, what can I do as a consumer?

I’ll keep this as generic as possible in terms of which store and which products were involved, but here’s the situation: Location, product(s) and retailer: I’m in Canada, the seller is a chain ...
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0answers
22 views

How to comply with CE marking regulation when importing into the EU/EEA?

I would like to import small electronic consumer products (e.g. Bluetooth speakers) from China and sell them in the EU or more specifically in the UK. Who is responsible for the safety of the product ...
2
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2answers
406 views

EU Consumer Goods Guarantee, who is responsible the Retailer or Manufacturer?

The title of the question basically sums up my question but for completeness I will provide some more details. Roughly 15 months ago I entered into a contract with a large phone service provided who ...
7
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3answers
2k views

Can a service provider force a price increase?

My ISP has notified me that my Internet service package "will no longer be available" and that they will upgrade my service to a new package, at a higher price. When I signed up over 5 years ago, I ...
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0answers
21 views

Software Vendor Renewal Messages Legality

We purchased the license to use a SharePoint migration software tool about 18 months ago. During the first year, the license period, it ran just fine. We did not choose to renew the software. It ...
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0answers
6 views

Can a company make cars and motorcycles under the same WMI(world manufacturer index)?

Lets take the example WMI (world manufacturer index): LAT On their NHTSA submission it says they produce "motorcycles" but can a company then decide they want to make a car and keep the same WMI? or ...
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0answers
36 views

Does the UK have a legal precedent for “inherence” with refunding digital goods (& associated contracts)?

For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
2
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1answer
85 views

Is modifying a contract after purchase bait and switch?

I understand that bait and switch is a fraudulent marketing technique in which one 'bait' product is advertised at a certain price, then after the consumer is drawn in they are instead offered a ...
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3answers
123 views

Are companies allowed to lie about “offer expires in X days!!”

Often companies online state that they have "limited time offers", where you can buy a product for a discount. However, i'm sometimes suspicious about this, and suspect that they're not limited ...
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0answers
37 views

Trademark Protection for Domain Names

Today I purchased a few new domain names, which are composed of very general words. When I attempted to purchase a different domain, adventure.app, I received warning of a trademark claim. I chose to ...
3
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0answers
55 views

Is it legal for a retailer to modify a product to remove best before dates and batch numbers?

We manufacture and supply to retailers in the US, via a distributor, a trademarked liquid animal feed product. Recently we have discovered that one of the retailers has been wiping off the best before ...
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1answer
81 views

Can you escape a contract if a business mistreated its other customers?

My dad with severe mental illness bought an airline ticket. The airline then maltreated passengers, which caused him to choose to not fly the return leg. Is the airline obligated to return half of his ...
2
votes
1answer
165 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
5
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4answers
206 views

Is less than 3 years a legally sufficient lifespan for a TV in the UK/EU?

I purchased an LG TV from Argos on 26/05/2015. Problems began around six months ago, with a dot surrounded by a circle flickering in a specific place on the backlight (not the pixels themselves, only ...
0
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1answer
25 views

Contract Date Vs Date of Possession

If all the paperwork to purchase a certified pre-owned car in TX is negotiated, signed & dated by the buyer and dealership. However, the buyer was not given physical possession of the vehicle ...
2
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1answer
67 views

Does the Consumer Rights Act 2015 apply to refunds?

My daughter signed a contract for 10 martial arts lessons. She paid the full amount, £300 up front. After 2 lessons she decided it wasn't for her and asked for a refund. The club pointed to the line ...
5
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1answer
220 views

Is it legal to make two competing brands of the same product without making the public aware of the common source?

Suppose I create rocket boots and brand them as "Super Jumpers". After a couple months of selling them, I stealthily create a new brand of rocket boots called "Mega Fliers". I do not publicly reveal ...
2
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2answers
51 views

Is it a fault if an item cannot be repaired?

In the UK (and the rest of the EU), if you buy an item as a consumer, the seller is responsible for the item working for a reasonable amount of time. That time runs out eventually, and then you have ...
1
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1answer
82 views

Can I sue Apple if battery replacement was refused because the program is not available in my country?

I bought an iPhone 6s in Moldova. I have sometimes unexpected shutdowns. Recently I discovered that Apple has iPhone 6s Program for Unexpected Shutdown Issues. I checked the serial number and my ...
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1answer
15 views

2013 consumer rights apllicability

I live in Germany. If I buy something from England and it does not, or cannot work in Germany do I have protection with the 2015 consumer rights law?
2
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1answer
75 views

UK Consumer Law - Can issuer of gift card expire card without expiry date on card?

I recently purchased a product from a UK company through Amazon, and inside the delivery packaging they included a 'Gift card'. The card gave details of an offer for first time customers of credit/...
3
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1answer
134 views

Is O'Reilly Media engaging in false advertising?

Background: I own copies of several fairly expensive paper books published by O'Reilly Media. One of my primary reasons for buying these books instead of alternatives from competing publishers, was ...
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0answers
56 views

Does a consumer lose their rights under a repair/refund guarantee, if they apply for a refund but don't return the item quickly enough?

Backstory: One year ago, I ordered an article from a webshop in the Netherlands (EU) which has an IP67 certification and for which usage under water is promoted. This product has been received but ...
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0answers
29 views

What are the consumer protection laws, if any, around closing online accounts?

Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so. Recently I ...
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0answers
40 views

lit sign saying “OPEN” turned on my store entrance door

If I regularly leave a lit sign saying "OPEN" turned on my store entrance door, even in the night after it's closed down, Is this a form of misleading advertising? Is it possible for someone to take ...
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1answer
45 views

UK Retail Return & Refund Regulations [closed]

I bought a washer/dryer from a UK retailer. I considered it defective and one day after purchase tried to return it to the retailer. The retailer said it would not accept the return because the item ...
0
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0answers
28 views

Debt sent to collections while still attempting to solve with vendor

In California, can personal debt be sent to collections while you are still engaging in a potential resolution with the vendor? Example: communication with the vendor towards a solution is moving, ...
1
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1answer
40 views

Is there recourse for damages due to merchant reselling item after taking payment but before delivery?

We purchased a door at Home Depot. It was a display model, and therefore sold at a significantly reduced price. We also purchased installation service, and therefore left the door at the store so ...
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1answer
82 views

Is Ryanair doing anything illegal by purposely allocating separate seats?

Recently I was checking in with Ryanair, and shockingly encountered the following situation: Each row contains seats ABC JKL My wife was allocated 3C and I was allocated 30K. After closer inspection ...
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1answer
91 views

Is a partially-visible California Proposition 65 Label “Clear and Reasonable”?

Given that it is possible to identify a California Proposition 65 label on a picture of a product used in a web store even if it is only partially visible and at angle, can that be construed as ...
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1answer
78 views

Can I be sued for warning of a potential crowdfunding scam?

Note: I don't seem to find any pertinent tags (such as "crowdfunding" so bear with me if the tabs are not correct) I recently got of (potential) scam from a (successfully funded) campaign on Indieogo ...
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1answer
43 views

Name after Disney movie

I have a thoroughbred racing horse and I would like to name the filly. I have chosen the name Elena of Avalor. An animated movie from Disney. Am I allow in usage of the name? Please advise.
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1answer
23 views

EU consumer protection and failed update

EU consumers have laws that protect them when they buy products of unsatisfactory quality. Roughly speaking the seller is responsible for some time if a fault was present in a product when it was ...
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0answers
44 views

Selling surplus items as brand new or new

Hello I am curious if a company can sell old surplus of a product as brand new or new. For example say you bought items that where built brand new 20 years ago but were never opened or used. Then you ...