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For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

2
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0answers
24 views

Is the non-availability of an accessory a defect of the main product?

I am currently trying to understand the details of the German law about defects ("Sachmangel, § 434 BGB") and misleading advertising ("Gesetz gegen den unlauteren Wettbewerb (UWG), § 5 Irreführende ...
0
votes
2answers
53 views

private guest-house owner, can he/she demand more payment which was not agreed upon previously

Bear with me as I am not an expert on the law, I have a a question regarding private guest-house / airBnB owners and what their rights are and what they may not be allowed to do. Before I start, I ...
0
votes
1answer
33 views

Are there legal labelling requirements regarding the “moisture-wicking” property claimed for certain fabrics?

Or can I just claim that any fabric is moisture-wicking? Could I sell a garment advertising that it wicks moisture into outer-space, using technology developed by astronauts? While protecting the ...
3
votes
1answer
62 views

How can auto sale contract be breached

Customer goes to a dealership in Texas to buy a used car. Car is test driven and customer likes it. Customer makes agreement to buy the car, and they settle on a price. Customer signs a deal with a ...
2
votes
2answers
90 views

Why is Sim Lim Scammer in Jail even though technically his victims agree?

https://coconuts.co/singapore/news/33-months-jail-sim-lim-square-conman-jover-chew-whos-getting-treatment-depression/ Sim Lim scammer is in jail for "scamming". That one is obvious. We sort of know ...
2
votes
1answer
49 views

What are UK Business-to-Business rights in regard to inadequate quality customised goods?

My partner is a wedding photographer and she ordered some branded USB drives (credit card style) from a reputable printing company. I say reputable because they are one of the main players in the ...
1
vote
2answers
119 views

I suspect bait-and-switch selling, what can I do as a consumer?

I’ll keep this as generic as possible in terms of which store and which products were involved, but here’s the situation: Location, product(s) and retailer: I’m in Canada, the seller is a chain ...
0
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0answers
15 views

How to comply with CE marking regulation when importing into the EU/EEA?

I would like to import small electronic consumer products (e.g. Bluetooth speakers) from China and sell them in the EU or more specifically in the UK. Who is responsible for the safety of the product ...
2
votes
2answers
400 views

EU Consumer Goods Guarantee, who is responsible the Retailer or Manufacturer?

The title of the question basically sums up my question but for completeness I will provide some more details. Roughly 15 months ago I entered into a contract with a large phone service provided who ...
7
votes
3answers
2k views

Can a service provider force a price increase?

My ISP has notified me that my Internet service package "will no longer be available" and that they will upgrade my service to a new package, at a higher price. When I signed up over 5 years ago, I ...
1
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0answers
21 views

Software Vendor Renewal Messages Legality

We purchased the license to use a SharePoint migration software tool about 18 months ago. During the first year, the license period, it ran just fine. We did not choose to renew the software. It ...
0
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0answers
6 views

Can a company make cars and motorcycles under the same WMI(world manufacturer index)?

Lets take the example WMI (world manufacturer index): LAT On their NHTSA submission it says they produce "motorcycles" but can a company then decide they want to make a car and keep the same WMI? or ...
0
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0answers
35 views

Does the UK have a legal precedent for “inherence” with refunding digital goods (& associated contracts)?

For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
1
vote
1answer
67 views

Is modifying a contract after purchase bait and switch?

I understand that bait and switch is a fraudulent marketing technique in which one 'bait' product is advertised at a certain price, then after the consumer is drawn in they are instead offered a ...
4
votes
3answers
120 views

Are companies allowed to lie about “offer expires in X days!!”

Often companies online state that they have "limited time offers", where you can buy a product for a discount. However, i'm sometimes suspicious about this, and suspect that they're not limited ...
1
vote
0answers
35 views

Trademark Protection for Domain Names

Today I purchased a few new domain names, which are composed of very general words. When I attempted to purchase a different domain, adventure.app, I received warning of a trademark claim. I chose to ...
3
votes
0answers
53 views

Is it legal for a retailer to modify a product to remove best before dates and batch numbers?

We manufacture and supply to retailers in the US, via a distributor, a trademarked liquid animal feed product. Recently we have discovered that one of the retailers has been wiping off the best before ...
-1
votes
1answer
80 views

Can you escape a contract if a business mistreated its other customers?

My dad with severe mental illness bought an airline ticket. The airline then maltreated passengers, which caused him to choose to not fly the return leg. Is the airline obligated to return half of his ...
2
votes
1answer
145 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
5
votes
4answers
195 views

Is less than 3 years a legally sufficient lifespan for a TV in the UK/EU?

I purchased an LG TV from Argos on 26/05/2015. Problems began around six months ago, with a dot surrounded by a circle flickering in a specific place on the backlight (not the pixels themselves, only ...
0
votes
1answer
25 views

Contract Date Vs Date of Possession

If all the paperwork to purchase a certified pre-owned car in TX is negotiated, signed & dated by the buyer and dealership. However, the buyer was not given physical possession of the vehicle ...
2
votes
1answer
66 views

Does the Consumer Rights Act 2015 apply to refunds?

My daughter signed a contract for 10 martial arts lessons. She paid the full amount, £300 up front. After 2 lessons she decided it wasn't for her and asked for a refund. The club pointed to the line ...
5
votes
1answer
213 views

Is it legal to make two competing brands of the same product without making the public aware of the common source?

Suppose I create rocket boots and brand them as "Super Jumpers". After a couple months of selling them, I stealthily create a new brand of rocket boots called "Mega Fliers". I do not publicly reveal ...
2
votes
2answers
50 views

Is it a fault if an item cannot be repaired?

In the UK (and the rest of the EU), if you buy an item as a consumer, the seller is responsible for the item working for a reasonable amount of time. That time runs out eventually, and then you have ...
1
vote
1answer
82 views

Can I sue Apple if battery replacement was refused because the program is not available in my country?

I bought an iPhone 6s in Moldova. I have sometimes unexpected shutdowns. Recently I discovered that Apple has iPhone 6s Program for Unexpected Shutdown Issues. I checked the serial number and my ...
1
vote
1answer
15 views

2013 consumer rights apllicability

I live in Germany. If I buy something from England and it does not, or cannot work in Germany do I have protection with the 2015 consumer rights law?
2
votes
1answer
73 views

UK Consumer Law - Can issuer of gift card expire card without expiry date on card?

I recently purchased a product from a UK company through Amazon, and inside the delivery packaging they included a 'Gift card'. The card gave details of an offer for first time customers of credit/...
3
votes
1answer
121 views

Is O'Reilly Media engaging in false advertising?

Background: I own copies of several fairly expensive paper books published by O'Reilly Media. One of my primary reasons for buying these books instead of alternatives from competing publishers, was ...
1
vote
0answers
55 views

Can a company require me to sign a legal document and refuse me a copy? [closed]

I hired Lowe's to have their contractor redo my roof in Sept 2017; I am in Salt Lake City, UT. I contracted for the decking to be completely replaced. The contractor instead covered the old decking ...
0
votes
0answers
54 views

Does a consumer lose their rights under a repair/refund guarantee, if they apply for a refund but don't return the item quickly enough?

Backstory: One year ago, I ordered an article from a webshop in the Netherlands (EU) which has an IP67 certification and for which usage under water is promoted. This product has been received but ...
1
vote
0answers
27 views

What are the consumer protection laws, if any, around closing online accounts?

Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so. Recently I ...
1
vote
0answers
39 views

lit sign saying “OPEN” turned on my store entrance door

If I regularly leave a lit sign saying "OPEN" turned on my store entrance door, even in the night after it's closed down, Is this a form of misleading advertising? Is it possible for someone to take ...
-3
votes
1answer
45 views

UK Retail Return & Refund Regulations [closed]

I bought a washer/dryer from a UK retailer. I considered it defective and one day after purchase tried to return it to the retailer. The retailer said it would not accept the return because the item ...
0
votes
0answers
26 views

Debt sent to collections while still attempting to solve with vendor

In California, can personal debt be sent to collections while you are still engaging in a potential resolution with the vendor? Example: communication with the vendor towards a solution is moving, ...
1
vote
1answer
40 views

Is there recourse for damages due to merchant reselling item after taking payment but before delivery?

We purchased a door at Home Depot. It was a display model, and therefore sold at a significantly reduced price. We also purchased installation service, and therefore left the door at the store so ...
-1
votes
1answer
79 views

Is Ryanair doing anything illegal by purposely allocating separate seats?

Recently I was checking in with Ryanair, and shockingly encountered the following situation: Each row contains seats ABC JKL My wife was allocated 3C and I was allocated 30K. After closer inspection ...
0
votes
1answer
65 views

Is a partially-visible California Proposition 65 Label “Clear and Reasonable”?

Given that it is possible to identify a California Proposition 65 label on a picture of a product used in a web store even if it is only partially visible and at angle, can that be construed as ...
0
votes
1answer
73 views

Can I be sued for warning of a potential crowdfunding scam?

Note: I don't seem to find any pertinent tags (such as "crowdfunding" so bear with me if the tabs are not correct) I recently got of (potential) scam from a (successfully funded) campaign on Indieogo ...
1
vote
1answer
29 views

Name after Disney movie

I have a thoroughbred racing horse and I would like to name the filly. I have chosen the name Elena of Avalor. An animated movie from Disney. Am I allow in usage of the name? Please advise.
0
votes
1answer
20 views

EU consumer protection and failed update

EU consumers have laws that protect them when they buy products of unsatisfactory quality. Roughly speaking the seller is responsible for some time if a fault was present in a product when it was ...
0
votes
0answers
7 views

Legal consequences to consumers due to lack of trading activity for LIBOR rate estimates?

Recently, commentary by Matt Taibbi on revelations by Bloomberg that there are significant problems with the LIBOR rate, suggested, perhaps facetiously, that this could lead to significant class-...
0
votes
0answers
44 views

Selling surplus items as brand new or new

Hello I am curious if a company can sell old surplus of a product as brand new or new. For example say you bought items that where built brand new 20 years ago but were never opened or used. Then you ...
-3
votes
1answer
248 views

Can a company charge two different prices for the same product at the same time?

Let’s say the company is called X. I have found out that there are two different links on X’s website which leads to the same product, one that has a price of $1000 and the other $800. The link for ...
0
votes
0answers
9 views

Trying to put a product on the market - relevant authorities? [CA]

I'm trying to put out a piece of hardware (a device that transports a measured amount of liquid) that would be used by laboratories, so I guess it falls under the umbrella of lab equipment. Obviously, ...
-1
votes
2answers
136 views

Company is being shady about giving me a refund

I bought a product for ~1800 dollars. Their company states that as long as the product hasn't shipped, I can get a full refund. They also say they have a 14 day money back guarantee even after the ...
1
vote
2answers
108 views

How to enforce the terms of a warranty when the company won't acknowledge complaints?

I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier. After not hearing anything back for over a week, I started ...
1
vote
1answer
67 views

UK Consumer Rights - Final Right to Reject Time Limit

I was sold the wrong product online, however the seller refuses to refund me since their refund policy is 14 days, and it has been 40 days since delivery of the product. On websites such as Which? (...
0
votes
1answer
37 views

Suing for time and transportation costs

In the case of selling goods on classified ads (particularly in the US on websites like Craigslist), can someone bring a lawsuit for lost time and cost of transportation if the described items are ...
1
vote
2answers
175 views

If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price?

If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price? Or are they allowed to correct the price and not sell ...
0
votes
1answer
27 views

(Canada, BC) Camera Repair Shop taking 3+ months

It has been 2ish months since the camera shop received my order to fix an issue. This is not including time required give me a quote and receive a reply on the quote, which was admittedly about a ...