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Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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What can a user do if a service does not enforce their TOS?

With many websites requiring a agreement to a TOS, this usually means that a user is restricted from doing certain things on the site or application, but does the user gain anything out of these ...
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1answer
95 views

Is Uber acting unconscionably in Australia?

Section 6 of Uber's Terms and Conditions for Australian customers requires that all disputes go to arbitration before the International Chamber of Commerce in the Netherlands and that the contract ...
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98 views

Why is there no remedy available me when a manufacturer removes a feature due to a flaw after purchase?

A few years ago I purchased an Intel processor simply because this has TSX features and I wanted to write code to test this feature out. They disabled this feature in a microcode update because it was ...
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1answer
59 views

Car runs worse since repair after shady dealer interaction

I got some spark plugs replaced on my car, which I got quoted cheaper than the cost of parts due to an error in the dealership's system. The labour was supposed to be quoted for 3-4 hours plus the ...
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4answers
61 views

UK Consumer Rights - Return accessories

I purchased two items from Amazon in the same order: A gadget powered by a 12v car power socket, and a mains-to-12v power adaptor that was purchased specifically to power that gadget from the mains. ...
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1answer
22 views

Warranty options a replacement via warranty

Firstly I am based in the UK. I purchased a hedge trimmer back in 2016 which came with a 2 year warranty which became faulty and was replaced under warranty in late 2017. The replacement is now ...
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1answer
77 views

Apartment sending advertisements to me without option to opt out

I apologize if this has been answered before, I see similar questions although under slightly different circumstances. I am currently renting an apartment in Texas. My rental company uses SMS to ...
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2answers
92 views

Software training provider offers very cheap price online for course…(via Stripe)

Firm is based in London. Item relates to a London event, bought online in UK. I buy the item. Next day amount forceably refunded by firm. Next day Firm responds thus: Thanks for your message! You ...
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1answer
78 views

UK: Returning damaged items without option for free replacement?

I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain. The ...
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1answer
45 views

Mobile app broke after an update. Am I entitled to a downgrade / refund?

The immediate problem I have encountered is described here, but I'm interested in the general concepts which apply in situations like this. What happens if a paid app stops working after an update? ...
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1answer
73 views

What's the next step if a debt collector doesn't respond to my debt dispute?

A month ago I received a debt collection letter about an alleged unpaid tax bill. I did not recognize the bill, and had definitely never heard of it before this, so I sent them a letter within a few ...
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4answers
178 views

Can a gym ban me without actual proof of me taking a picture?

TL;DR I have a gym membership that allows me to use multiple locations. Another location told me I'm allowed to visit only 10x per month. I pulled out my phone to write down the name of the employee. ...
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1answer
121 views

Is it illegal for a website's moderator/administrator to access your computer when you are posting comments?

The Computer Fraud and Abuse Act (CFAA) is a United States cyber security bill that was enacted in 1984 as an amendment to existing computer fraud law (18 U.S.C. § 1030), which had been included in ...
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4answers
92 views

False advertising to consumers

My girlfriend bought a new Samsung A7 phone in Spain. At first she wanted to go for a cheaper one, but was approached by a clerk which presented her A7 2018 version. The clerk specifically said that ...
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1answer
42 views

Is CE marking necessary for product used by myself?

I have made a device to take and print pictures during parties and social meetings, as part of my job (party organizer). If I sell this device, it would fall under "Low Voltage Electronic Device" ...
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1answer
164 views

Company claims they never received my check but I have the cleared check image from my bank and money was deducted. Who is liable?

I sent a check (~$1,500) through my online bill pay service to a company. That company claims they never received the check but the checked cleared and the money was deducted from my account. I have ...
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1answer
50 views

Moth in canned peas!

I bought a bottle of peas in a supermarket in Germany. When I went home, I found a moth that had been soaked for a long time. How should I protect my legal rights?I have the receipt. A lot of thanks!
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1answer
135 views

Dispute unpaid debt of a deceased family member

My elderly relative died in December 2018. Her gardener has now (January 2019) sent us an itemised invoice. The items begin in March 2018 and end in November (my relative last left the house in ...
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1answer
159 views

I bought an apartment on plan and it doesn't seems to respect the acoustic standards. What can I do?

I bought in 2015 an apartment on plan (Belgium). In the specifications it was mentioned that the belgian acoustic standard of 2008 "NBN S 01-400-1" would be respected. I received the keys in November ...
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1answer
69 views

What if rules for a public transport are only visible on a website and not in Metro / Bus?

I live in Barcelona / Spain and recently got fined in a Metro for something I had no idea was illegal. I entered the Metro zone with my girlefriend and we both used the same card (It's legal with ...
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0answers
20 views

Consumer rights for internet contracts - additional costs incured - Germany

I'm located in some EU country. I've bought (as in signed a contract over the internet) a product from a company located in Germany. I've paid the product via bank transfer and got there to retrieve ...
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0answers
33 views

Defective software update instructions irreparably breaks product. Do any UK consumer or product liability laws apply?

Note - I'm not asking legal advice. I already have a basis of claim in my actual case. But the case prompted a question mark over an apparent loophole in UK consumer protection/product liability law, ...
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2answers
176 views

Is it illegal for a company to sell an item it does not currently have in stock?

If a company does not currently have something in stock does that information need to be known to the consumer? Wouldnt this fall under a pre-order since the company does not actually have the ...
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1answer
84 views

Received defective Rx. Pharmacy and manufacturer refuses to refund me

I need advice on how I can get a refund on a defective ~$186 Sam's Club prescription. They were not only ineffective, but I experienced withdrawal symptoms taking those. What legal recourse do I have?...
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2answers
88 views

Is it legal for landlord to submit a post-dated check early then apply fees for it bouncing

I normally submit rent on the 1st of the month after I get paid. This month I wasn’t going to be in town on the 1st so I gave my check to my landlord early with explicit instructions to not submit the ...
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1answer
70 views

UK Consumer Rights Act - Can a third party rectify a fault?

Just over a month ago, I purchased a second hard car from a dealership. The car came with a 3 month warranty which stated that if anything goes wrong, it needs to be taken back to their workshop. ...
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1answer
125 views

Can a store ban me?

Recently I visited a franchise of a major shipping company. I witnessed verbally abusive behavior between two employees there. I was so astonished that I immediately reported this to the store ...
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0answers
38 views

What standards must US ISPs currently uphold in the quality of their speed and ping?

I'm curious. After a generous amount of googling, I couldn't find any laws or codes from the FCC regarding the standards of quality regarding internet speed and access. What laws are currently in ...
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1answer
61 views

New Car Sold without Incident Reported

Suppose a customer went into a dealership to buy a new car. It is dark outside, but the customer notices a scratch before the sale and everyone agrees that it will be fixed. After seeing the car in ...
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1answer
48 views

Returning faulty item under long term UK warranty, but can't find accessory. What's my position?

Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
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1answer
83 views

Is there tax in Michigan for packaged food (steaks) sold door to door?

I had some guys come to my door last week to sell some frozen steaks in vacuum packages. They said they would have to charge tax on the retail value. Is this correct?
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1answer
71 views

Consumer rights when a refund is not processed correctly

Recently, I have experienced the following sequence of events: I purchased an item from a major Australian retailer "A". I found the same item cheaper at a different retailer "B". Retailer A was ...
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1answer
92 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
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0answers
86 views

UK consumer law - is Burger King allowed to charge for 'no ice' in a drink?

My parents had visited a Burger King where, given they have small appetites, both ordered junior meals. One had asked for 'no ice' in their Coke, as it's often seen as a classic way for restaurants to ...
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1answer
46 views

Periodic Statements in Pennsylvania

I live in PA, car was leased in PA, leasing company is in NJ. I've never received a statement. Ever. Not monthly, not quarterly. In fact when I called today, I was told "we don't send statements." ...
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1answer
51 views

Warranty issues on car transmission replacement

I had the transmission in my car replaced by my garage 3 years ago with a 3 year warranty of the transmission seller. In February of this year the engine light turned on and I took the car back to the ...
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1answer
59 views

USA Consumer Law - Can issuer of gift card expire card without expiry date on card?

I bought a highend graphics card from BestBuy. Nvidia offered a game on the card. The invoice didn't have an expiry date at all or a website to refer to regarding terms and conditions. I tried the ...
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2answers
40 views

Is it legal to charge a percentage service fee?

The example is ACME Company has a payment processing system that companies X, Y, and Z can use. It enables more features than just "payment" processing, and it enables more than just "credit card" ...
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1answer
38 views

Online purchase of a digital product locked away, are they legally required to provide the items?

I (European based) purchased multiple digital objects for an online game (US based) in 2014. In 2015, the account these objects were on was 'frozen'. (Reason stated at the time was cheating.) I quit ...
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1answer
33 views

S75 Liability of creditor for breaches by supplier in the Consumer Credit Act 1974 (UK)

I had a verbal contract with a contractor and part of the payment for that contract was a credit card payment of £2k in a £10K contract. Payment by credit card as made halfway during thye prosecution ...
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2answers
163 views

Can someone sue me as a customer service representative?

I'm new to this job and it seems that a company that I work for sued a lot of customers and also many customers sued it. Some customers say to me if you didn't do it now, we're going to sue the ...
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1answer
78 views

Can I fight a charge from forgetting to cancel a subscription?

I just got charged a substantial fee for renewing some domains that are years old, (old enough that my card on file had expired, so I don't know how they even managed to charge it) that I had ...
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1answer
159 views

International issues [closed]

I've been working with a person in the UK and recently fell into some issues. There's breach of contract being thrown around. I'm just wondering which jurisdiction it would fall under: UK or ...
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1answer
43 views

Do Net Neutrality's “Reasonable network management” and “No paid prioritization” allow for tiered services?

In CA's recently passed SB822, "Paid Prioritization" is not allowed, but "Reasonable Network Management" is allowed. MUST NOT “Paid prioritization” means the management of an Internet service ...
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0answers
76 views

Is it legal for RyanAir to restrict free check-in to only 48h-2h before the flight?

Any legal basis for a complaint to a EU consumer defense organism about the new Ryan Air regulation restricting free on-line check-in window to only 48h-2h before the flight? It is clearly an abject ...
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1answer
74 views

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
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1answer
98 views

Is the non-availability of an accessory a defect of the main product?

I am currently trying to understand the details of the German law about defects ("Sachmangel, § 434 BGB") and misleading advertising ("Gesetz gegen den unlauteren Wettbewerb (UWG), § 5 Irreführende ...
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2answers
73 views

private guest-house owner, can he/she demand more payment which was not agreed upon previously

Bear with me as I am not an expert on the law, I have a a question regarding private guest-house / airBnB owners and what their rights are and what they may not be allowed to do. Before I start, I ...
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1answer
182 views

Are there legal labelling requirements regarding the “moisture-wicking” property claimed for certain fabrics?

Or can I just claim that any fabric is moisture-wicking? Could I sell a garment advertising that it wicks moisture into outer-space, using technology developed by astronauts? While protecting the ...
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1answer
102 views

How can auto sale contract be breached

Customer goes to a dealership in Texas to buy a used car. Car is test driven and customer likes it. Customer makes agreement to buy the car, and they settle on a price. Customer signs a deal with a ...