Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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3
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2answers
108 views

Is advertising a product as “Chemical Free” false/misleading advertising?

Many products, often times foods or cleaning supplies use the phrase "Chemical Free" in their advertising and packaging. This is often used in products containing more naturally derived ...
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4answers
98 views

Is there some well known or established principle for this situation? Unfair jurisdictions and un-equal parties

Imagine a situation where an employer offers an employee a contract that stipulates that all disputes should be resolved by some arbitration panel in a tax haven. I don't know about America but I am ...
0
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1answer
77 views

Can I have a collections report removed from my credit history?

I have a collections report on my credit history. The credit card company raised the minimum payment without notifying me or raising the automatic payment I set up for the minimum amount. I hadn't ...
14
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5answers
5k views

Is it legal for an oil company to charge customers a different price per gallon for the same oil?

I found out recently that my oil company is charging me and some of my neighbors almost twice as much as other neighbors for the same type of oil. The difference is per gallon so the amount shouldn't ...
2
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3answers
50 views

Can a claim be litigated after a arbitration?

Consider this scenario: Consumer signs a mandatory arbitration clause with a creditor that does not require Fair Credit Reporting Act (FCRA) claims to be arbitrated Creditor reports inaccurate ...
0
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1answer
39 views

Can a consumer bring an FCRA claim twice concerning the same inaccuracy?

In the context of the Fair Credit Reporting Act, a consumer has no private right to action to sue a creditor for reporting inaccurate information to a credit reporting agency (CRA). A consumer does ...
1
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0answers
53 views

UK - subscription fee introduced months after hardware purchase

I purchased a Cricut Joy in the UK a few months ago. Without warning or previous indication, Cricut have introduced a subscription fee to use the device I paid for, in full, with my own files more ...
1
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1answer
90 views

Using Whatsapp for Legal Communication UK?

I currently have a consumer rights dispute over a car and have been trying to resolve it through communication via WhatsApp, as the only method i had to communicate with the Dealer. I have followed ...
0
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1answer
54 views

How to make a complaint as a comsumer in Germany without going to court?

I'm not familiar with German law, but I'd like to complain about a certain international company as I was tricked by a company to pay to use a method that was shut down by the company online and many ...
0
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1answer
89 views

Consumer Rights 2015 (U.K.): Wear & Tear dispute over a vehicle

I am planning to go to a small claims court about a Consumer Rights Act issue on a second-hand vehicle. The trader that sold the second-hand vehicle claims that it's the result of wear and tear. His ...
1
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1answer
185 views

Is it legal for Steam to disable content on my PC?

Some time ago I've downloaded the Demo for the game "Observer" on the Steam platform. I didn't play it immediately though. A few weeks ago I wanted to give it a try and was shocked to find a ...
1
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1answer
94 views

Consumer Rights 2015 (U.K.): Faulty vehicle & Trader avoids responsibility and cannot reach him

I have been sold a faulty vehicle by a second-hand car dealer. The place is in the United Kingdom. According to the Consumer Rights Act 2015 I can claim a full refund if I request it under 30 days. ...
2
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3answers
216 views

Is it legal to sell un-trippable circuit breakers?

About a week ago, the popular YouTuber bigclivedotcom uploaded this video, in which he showed a "circuit breaker", which on the outside seems marked appropriately, but is entirely non-...
1
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1answer
35 views

Is it ever doctor's responsibility to ensure insurance coverage for services received? California

If patient before appointment gives explicit instructions to doctor to proceed with appointment only if patient's insurance would fully cover appointment; and then doctor in writing confirms that ...
2
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1answer
62 views

Is it legal to divulge information about a company (kindergarten) online in Austria?

The situation is the following: We have made a very bad experience with a kindergarten in Vienna and would like to divulge (make public) the experience we made with this kindergarten. This would ...
2
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2answers
50 views

Clarify section of the Hire Purchase Act

can someone let me know if i'm reading this correctly. Is point 2 stating that if I purchase a vehicle from a private seller, and he/she does not inform me that the vehicle is subject to a hire ...
6
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2answers
1k views

Insurance - Forced to call for cancellation

I purchased the insurance cover online, without having to use any phone/landline. It's now close to expiration, and there's auto-renewal which I have no option to disable. In order to cancel the ...
1
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0answers
41 views

Requirement that terms not defined in a contract can only rely on the industry definition if “ubiquitous”

I had a reference to a case in english law where the judgment was that the supplier could not rely on the standard definition of a term within the industry, unless the other party was also active ...
3
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2answers
146 views

If I warn British Airways that carrying me would break government orders, would they have any legal obligation to serve me a banning notice+refund?

I am not allowed to travel from London to my mum in Inverness for Christmas by UK government order (see https://www.gov.uk/guidance/tier-4-stay-at-home): "If you live in a Tier 4 area, you must ...
1
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1answer
38 views

Do public colleges in the US have to follow education laws on misrepresentation (34 CFR § 668.71-75)?

The registrar at a public college in the US claims that a lecture course is "substantially equivalent" to a course that was to be held in a lab to teach lab skills. They also claim that ...
5
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1answer
921 views

Are there laws disallowing discriminatory pricing based on the customer's employment?

Are there any jurisdictions in the US which make it illegal (against the law rather than against some contract or custom) to charge higher prices for categories of customers based on their employment. ...
10
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2answers
2k views

Is there such thing as reasonable expectation for delivery time?

I ordered a chair from a store here in town. Delivery estimate according to the receipt is 10-12 weeks. The receipt says if I cancel the order I have to pay a 25% restocking fee. Twelve weeks has ...
0
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2answers
414 views

Is it legal for a company to upsell a customer for paid warranty, even after the customer refused this warranty multiple times?

Linus Tech Tips, a Canadian tech Youtuber, recently did a secret shopper gaming PC series. In the 4th and last video (https://youtu.be/Go5tLO6ipxw?t=114), he explains how the first system seller they ...
2
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1answer
88 views

Must a person obtain a license from console manufacturer before making a game for it? What was different in the 80s?

In this YouTube video around 2:30 it is stated There was no way to stop another company from making a game for your system. and Unlike now where you have to obtain a license to make a game legally ...
0
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1answer
90 views

What are the difference in obfuscated contract laws between Indonesia and USA, Australia, Europe, and Singapore?

In general, people can write any contract they want. In practice, many people agree to a contract without even reading. Even those that read carefully may miss important terms if the writers of the ...
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0answers
38 views

Consumer protection laws regarding products never delivering promised features

Note: this is not about any specific product, but a general pattern that I've observed. It's alarmingly common, especially with tech-related products, to over-promise and under-deliver. Consumers buy ...
0
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1answer
91 views

Is it a bait and switch if someone pays for something, then they say it's unavailable?

I recently paid for a major airline ticket, and it got processed saying that the payment worked (on the website, and printed out the PDF). A moment later they canceled my order. Is this a bait and ...
0
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2answers
54 views

Can a company's terms of service prevent consumers of using their right of withdrawal (europe)

There is a company (from england) that provides services online that has the following in their terms of service: Subscriber agrees that its assent, given electronically, will have the same legal ...
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1answer
21 views

Website Disclosures to cover estimations/rounding/stale data

I am developing a website for a client, and we want to include some legalese in the disclosures that protects us against claims that our inforation was not correct: Some facts/figures may be outdated ...
-2
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3answers
87 views

Can you start a product line with ingredients used in a different product [duplicate]

Is it legal to literally purchase all of the ingredients in a product and make your own product with minor changes? Ie; I’m making a hair growing serum but I want to put a small % of Selsun blue (...
2
votes
2answers
169 views

Misleading sign on a bus claiming it is zero emissions when it is 100% diesel powered, what law?

A bus company in my town are misleadingly labelling their new hybrid buses as zero emission and electric when they are in fact 100% diesel powered and have normal levels of emissions. As an asthmatic ...
0
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0answers
18 views

Company policy Vs warranty rights

I bought a AIO cooler from EKWB's webstore, it broke after approximately 1 month of use. I requested an RMA, they have said they won't provide one unless I send them a video of the faulty unit, turned ...
-2
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1answer
75 views

Can An Unregulated Firm Without Any Solicitors Send Pre Action Protocol Letters?

As I understand it, in the UK: (a) The provision of legal advice or assistance in connection with the application of the law or with any form of resolution of legal disputes; (b) The provision of ...
0
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0answers
46 views

Tour operator asks for undue money

Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country). They asked me to provide them with a credit/debit card details so they can collect €1000 ...
0
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1answer
107 views

Where does the burden of proof lie with a Warranty repair

When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie? I have a device that would no longer ...
1
vote
1answer
374 views

Do the words “100% Money Back Guarantee” or “100% Satisfaction Guarantee” have any legal significance?

For example, say Acme Corp, a California Corporation, sells a free digital audio book on their website for $30 to Bob, who lives in New York. On Acme's web site, next to the payment button, they have ...
0
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1answer
74 views

I believe an electric/gas supply company has forged a backdated letter to me. Is there any way I can prove this?

Currently engaged in a dispute with a gas/electric supplier and applying something called the "Back Billing Code", referring to the company, by law, only having the right to bill me for the ...
1
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3answers
131 views

Do I have to break quarantine to return a leased router during a COVID-19 lockdown?

Before Covid, I was working in Chennai, India. I had a broadband internet connection and used a router provided by my ISP. Due to the lockdown, I had to move to my parents home in West Bengal, India (~...
0
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1answer
61 views

Is there a way to make amazon refund an incorrect charge?

Amazon (US) has charged me incorrectly (shipment cost was calculated incorrectly), but the support refuses to refund with money, it only offers "promotional credit" that can be used on next ...
0
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0answers
53 views

Bait and switch selling

I purchased an 11-piece cabinet at a ridiculously low price and the order was confirmed by the corporate retailer. Few days after reviewing my order they have swapped out the item for a different item....
1
vote
1answer
82 views

What are my obligations when a merchant ships me the purchased item and issues a refund?

I recently ordered a large (80-pound, big box) and expensive ($300-400) piece of equipment via Amazon from a third party. After a week I was told the item was out of stock and they were canceling the ...
2
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0answers
43 views

Misleading use of the word “free” in the name of a product

Recently I received an email from crazydomains.com.au saying "Free Website Builder will Auto Renew in 1 day". Free website builder is indeed the name of this product. I have never used or ...
-2
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1answer
134 views

Over Charging (Price Gouging) by a Electrical Contractor

I was charged a highly inflated rate (which is ~6X times the retail price). The price of this transaction is $3,000 dollars. We purchased 5 regular smoke detectors, and 4 combination carbon monoxide ...
1
vote
1answer
53 views

Dealership does not want to give me the loan contract agreement and maintenance package detail signed?

I purchased my car on April 17,2020, after signing paperwork and waiting 2 hours for the car to be ready to go, I expected my contract agreement and my maintenance package details to be printed and ...
1
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1answer
77 views

Can difference in price be damages?

Bob places an online order. The store confirms that the exact thing Bob ordered is in the warehouse and can be shipped immediately, and sends invoice. Bob pays. Several days later the store says that ...
0
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1answer
62 views

What legal action can be taken against a very careful “snake oil salesman?”

I have a particular product in mind, but more generally if a company sells a product that people are given to expect will perform a certain function (eliminate mosquitoes, for example), is there any ...
0
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0answers
48 views

Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that?

Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that? That's what I was told after I bought a visa debit ...
-2
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2answers
194 views

Forced arbitration with opt-out only by physical mail, can they do this?

I have an account with TruMark Credit Union. Today I received a letter telling me that unless I send them a physical letter opting-out that my right to a jury trial would be lost... can they do this? ...
0
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1answer
96 views

Can a company be sued if they allow their electronic product to completely stop working?

The Olio Model One is a smartwatch sold from 2015 to 2016 by Olio Devices, Inc. The Olio watches were rather expensive, with a price range from $595 to $1,395. Furthermore, to work, the Olio needs to ...
0
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1answer
43 views

Fairness to the consumer regarding geolocked digital products

First, a little disclaimer. I won't be mentioning company names as this inquiry is solely about the responsibility of the parties involved, and not specifically about the entities themselves. I ...

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