Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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1answer
24 views

Is it legal for a company to upsell a customer for paid warranty, even after the customer refused this warranty multiple times?

Linus Tech Tips, a Canadian tech Youtuber, recently did a secret shopper gaming PC series. In the 4th and last video (https://youtu.be/Go5tLO6ipxw?t=114), he explains how the first system seller they ...
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1answer
46 views

Must a person obtain a license from console manufacturer before making a game for it? What was different in the 80s?

In this YouTube video around 2:30 it is stated There was no way to stop another company from making a game for your system. and Unlike now where you have to obtain a license to make a game legally ...
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0answers
37 views

Consumer protection laws regarding products never delivering promised features

Note: this is not about any specific product, but a general pattern that I've observed. It's alarmingly common, especially with tech-related products, to over-promise and under-deliver. Consumers buy ...
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1answer
86 views

Is it a bait and switch if someone pays for something, then they say it's unavailable?

I recently paid for a major airline ticket, and it got processed saying that the payment worked (on the website, and printed out the PDF). A moment later they canceled my order. Is this a bait and ...
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2answers
47 views

Can a company's terms of service prevent consumers of using their right of withdrawal (europe)

There is a company (from england) that provides services online that has the following in their terms of service: Subscriber agrees that its assent, given electronically, will have the same legal ...
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1answer
20 views

Website Disclosures to cover estimations/rounding/stale data

I am developing a website for a client, and we want to include some legalese in the disclosures that protects us against claims that our inforation was not correct: Some facts/figures may be outdated ...
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3answers
76 views

Can you start a product line with ingredients used in a different product [duplicate]

Is it legal to literally purchase all of the ingredients in a product and make your own product with minor changes? Ie; I’m making a hair growing serum but I want to put a small % of Selsun blue (...
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2answers
164 views

Misleading sign on a bus claiming it is zero emissions when it is 100% diesel powered, what law?

A bus company in my town are misleadingly labelling their new hybrid buses as zero emission and electric when they are in fact 100% diesel powered and have normal levels of emissions. As an asthmatic ...
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0answers
18 views

Company policy Vs warranty rights

I bought a AIO cooler from EKWB's webstore, it broke after approximately 1 month of use. I requested an RMA, they have said they won't provide one unless I send them a video of the faulty unit, turned ...
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1answer
72 views

Can An Unregulated Firm Without Any Solicitors Send Pre Action Protocol Letters?

As I understand it, in the UK: (a) The provision of legal advice or assistance in connection with the application of the law or with any form of resolution of legal disputes; (b) The provision of ...
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0answers
44 views

Tour operator asks for undue money

Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country). They asked me to provide them with a credit/debit card details so they can collect €1000 ...
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1answer
62 views

Where does the burden of proof lie with a Warranty repair

When you return an item for repair and are told that it isn't covered by warranty because it has 'accidental physical damage'. Where does the burden of proof lie? I have a device that would no longer ...
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1answer
68 views

Do the words “100% Money Back Guarantee” or “100% Satisfaction Guarantee” have any legal significance?

For example, say Acme Corp, a California Corporation, sells a free digital audio book on their website for $30 to Bob, who lives in New York. On Acme's web site, next to the payment button, they have ...
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1answer
65 views

I believe an electric/gas supply company has forged a backdated letter to me. Is there any way I can prove this?

Currently engaged in a dispute with a gas/electric supplier and applying something called the "Back Billing Code", referring to the company, by law, only having the right to bill me for the ...
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3answers
123 views

Do I have to break quarantine to return a leased router during a COVID-19 lockdown?

Before Covid, I was working in Chennai, India. I had a broadband internet connection and used a router provided by my ISP. Due to the lockdown, I had to move to my parents home in West Bengal, India (~...
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1answer
50 views

Is there a way to make amazon refund an incorrect charge?

Amazon (US) has charged me incorrectly (shipment cost was calculated incorrectly), but the support refuses to refund with money, it only offers "promotional credit" that can be used on next ...
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0answers
49 views

Bait and switch selling

I purchased an 11-piece cabinet at a ridiculously low price and the order was confirmed by the corporate retailer. Few days after reviewing my order they have swapped out the item for a different item....
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1answer
54 views

What are my obligations when a merchant ships me the purchased item and issues a refund?

I recently ordered a large (80-pound, big box) and expensive ($300-400) piece of equipment via Amazon from a third party. After a week I was told the item was out of stock and they were canceling the ...
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0answers
39 views

Misleading use of the word “free” in the name of a product

Recently I received an email from crazydomains.com.au saying "Free Website Builder will Auto Renew in 1 day". Free website builder is indeed the name of this product. I have never used or ...
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1answer
97 views

Over Charging (Price Gouging) by a Electrical Contractor

I was charged a highly inflated rate (which is ~6X times the retail price). The price of this transaction is $3,000 dollars. We purchased 5 regular smoke detectors, and 4 combination carbon monoxide ...
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1answer
51 views

Dealership does not want to give me the loan contract agreement and maintenance package detail signed?

I purchased my car on April 17,2020, after signing paperwork and waiting 2 hours for the car to be ready to go, I expected my contract agreement and my maintenance package details to be printed and ...
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1answer
67 views

Can difference in price be damages?

Bob places an online order. The store confirms that the exact thing Bob ordered is in the warehouse and can be shipped immediately, and sends invoice. Bob pays. Several days later the store says that ...
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1answer
60 views

What legal action can be taken against a very careful “snake oil salesman?”

I have a particular product in mind, but more generally if a company sells a product that people are given to expect will perform a certain function (eliminate mosquitoes, for example), is there any ...
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0answers
48 views

Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that?

Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that? That's what I was told after I bought a visa debit ...
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2answers
166 views

Forced arbitration with opt-out only by physical mail, can they do this?

I have an account with TruMark Credit Union. Today I received a letter telling me that unless I send them a physical letter opting-out that my right to a jury trial would be lost... can they do this? ...
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1answer
83 views

Can a company be sued if they allow their electronic product to completely stop working?

The Olio Model One is a smartwatch sold from 2015 to 2016 by Olio Devices, Inc. The Olio watches were rather expensive, with a price range from $595 to $1,395. Furthermore, to work, the Olio needs to ...
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1answer
38 views

Fairness to the consumer regarding geolocked digital products

First, a little disclaimer. I won't be mentioning company names as this inquiry is solely about the responsibility of the parties involved, and not specifically about the entities themselves. I ...
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0answers
42 views

Consumer laws with self-destructing hardware

In the UK, consumer laws say that a store has to fix the problem if you bought a product and it doesn't work for a reasonable amount of time, due to a fault that was present at the time of the ...
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2answers
119 views

Hotel in Ibiza offers vouchers upon booking cancellation due to coronavirus

I had made 2 bookings with a hotel in Ibiza with a non-refundable rate few months ago. I used credit card to complete 2 bookings. 1 of the bookings costs less than £100, while the other costs more ...
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1answer
48 views

Ombudsman for car rentals in the UK

Hypothetically, suppose person A purchased a service B from company C in the UK. If person A believes they were mis-sold the service, they could start a case with the The Financial Ombudsman Service ...
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5answers
5k views

Motorcycle price dropped less than a year after purchase. Can I get a refund?

I purchased a motorcycle in 2018. It was a new model. Towards the end of the year Honda launched yet a new version and to get rid of the 2018 stock dropped the price of of about 15% (£1000 from the ...
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0answers
34 views

Who decides how consumer electronics should be labeled and advertised? [duplicate]

Let's suppose I'm a citizen who is very dissatisfied with misleading digital storage drive capacity labeling, where manufacturers use fake GB (base-10 SI metric decimal giga unit prefix equals to 1000 ...
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1answer
78 views

Listing out-of-stock item for sale

I was purchasing a product off a website and the product only had one in stock, but it turns out the product was already sold and the product had still been up for quite some time after the purchase, ...
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1answer
46 views

Bank negligence, checkings account compromised by id thief and bank on purpose holds me responsible to further my debt with interest

I been a victim of id theft. On the same day that there were two fake checks deposited that were bounced, money was withdrawn physically within a branch of the bank, that day and another time four ...
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1answer
32 views

Are trading platforms legally required to provide buyer/seller protection?

Private transactions are not subject to statutory consumer guarantees. Still, trading platforms where private buyers and sellers meet (e.g. eBay, or TradeMe in New Zealand) do provide some level of ...
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1answer
55 views

Pokémon Home and EU distance selling regulations

I accidentally signed up for Pokémon Home, a subscription service allowing Pokémon to be stored in the cloud, using an incorrect Nintendo account. This essentially renders the service useless to me at ...
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1answer
248 views

Can a mobile game developer ban an account for excessive purchases that were cancelled/refunded by the payment provider?

Can a mobile game developer ban an account for purchases that were cancelled/refunded by amazon appstore? It seems that amazon allowed $50k worth of in app purchases to be delivered without actually ...
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2answers
124 views

Can I return shoes that hurt one of my feet in Germany?

I just bought a reebook shoes and I wore it today but after walking about 30 minutes my left foot top side(bridge) is hurting me so much that I can not resist. I wrote an email to the seller but they ...
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2answers
130 views

UK - Refunds on digital services

I'm currently working on a business as a sole trader providing scalable servers to clients, they are billed monthly. I'm aware the consumer rights act also affects digital goods, so whats to stop ...
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1answer
88 views

Can I refuse to refund a client/friend if they didn't give me access to their website to honour a warranty?

This concerns UK law. Last autumn I made some minor alterations to the website of a business owned by a friend, adding their contact info next to the logo in the header of the webpage. I'm fairly new ...
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1answer
55 views

What to do when a company charges a credit card on authorized payments that go against regulations, though terms and conditions were agreed on?

In Quebec, a company is not allowed to automatically charge after a free trial period (see section 230c of the consumer protection act), they have to cancel the subscription, then they can ask if the ...
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3answers
276 views

What to do if seller sends more than ordered?

I recently ordered one volume of sheet music online from a boutique publisher in The Netherlands that only accepts orders via email (I'm located in Sweden). My email clearly stated a single product ...
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1answer
129 views

Consumer rights after broken firmware update?

In the UK (and all over the EU) as a consumer, I have strong protection if I buy a product and it was faulty when it was purchased. Even if the fault was not visible, for example if the product lasts ...
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3answers
99 views

False Advertising

I would like to start with saying that I have completely no experience in any kind of law. That said I would like to specify that I am not searching for a legal advice, but instead I am just curious ...
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1answer
79 views

In Arizona, can a company require you to cancel a subscription service in person?

A subscription service in Arizona is claiming their service can only be cancelled at the customer's home office, in-person, which is the one that the customer originally signed up with. What if the ...
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1answer
85 views

Can class action lawsuits be filed against game developers that release broken games?

When game developers release games that are unplayable at launch, are there any applicable laws that protect the consumers that paid for the game? Most recently, Rockstar Games released Red Dead ...
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1answer
317 views

We sold a salvage car as-is. The buyer can't get it Titled. Do we have to fix it?

We recently sold a car that we weren't aware there was a salvage title on. The money has already been exchanged and the title signed over to them. The buyers, discovering its salvage status, are now ...
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1answer
61 views

Can a person run a business as an LLC, but never register?

Someone knocked on my door to offer landscape services, they call themselves "Landscapers LLC" (just an example, I do not want to put the actual name they used) and the paper ad they gave me also says ...
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2answers
68 views

Can intentionally providing climate change disinformation known to be false be construed as fraud?

Can intentionally providing climate change disinformation known to the provider to be false be construed as fraud? Initially I was thinking that this might be consumer fraud by tiny little news ...
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2answers
392 views

Is it legal for Turkish Airlines to refuse to refund a cancelled refundable-ticket purchased online?

The issue Before coming to Turkish Airlines office I could refund both tickets online. After the simulation only one ticket was available, I directly ask for cancellation of the remaining ticket ...

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