Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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53 views

S75 Liability of creditor for breaches by supplier in the Consumer Credit Act 1974 (UK)

I had a verbal contract with a contractor and part of the payment for that contract was a credit card payment of £2k in a £10K contract. Payment by credit card as made halfway during thye prosecution ...
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3answers
134 views

What to do if seller sends more than ordered?

I recently ordered one volume of sheet music online from a boutique publisher in The Netherlands that only accepts orders via email (I'm located in Sweden). My email clearly stated a single product ...
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1answer
54 views

Consumer rights after broken firmware update?

In the UK (and all over the EU) as a consumer, I have strong protection if I buy a product and it was faulty when it was purchased. Even if the fault was not visible, for example if the product lasts ...
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3answers
59 views

False Advertising

I would like to start with saying that I have completely no experience in any kind of law. That said I would like to specify that I am not searching for a legal advice, but instead I am just curious ...
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1answer
58 views

In Arizona, can a company require you to cancel a subscription service in person?

A subscription service in Arizona is claiming their service can only be cancelled at the customer's home office, in-person, which is the one that the customer originally signed up with. What if the ...
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1answer
127 views

Is the non-availability of an accessory a defect of the main product?

I am currently trying to understand the details of the German law about defects ("Sachmangel, § 434 BGB") and misleading advertising ("Gesetz gegen den unlauteren Wettbewerb (UWG), § 5 Irreführende ...
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1answer
53 views

Can class action lawsuits be filed against game developers that release broken games?

When game developers release games that are unplayable at launch, are there any applicable laws that protect the consumers that paid for the game? Most recently, Rockstar Games released Red Dead ...
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1answer
163 views

We sold a salvage car as-is. The buyer can't get it Titled. Do we have to fix it?

We recently sold a car that we weren't aware there was a salvage title on. The money has already been exchanged and the title signed over to them. The buyers, discovering its salvage status, are now ...
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0answers
7 views

What pre-conditioned UTCCR 1999's operation, no longer applicable under CRA 2015, rather than be one of the criteria for a particular s.'s operation?

What does "it" refer to? What is "this precondition"? Prof Richard Taylor, Damian Taylor. Contract Law Directions (6 edn, 2019). p 125. 6.6.2 Case law under the UTCCR In order to understand ...
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1answer
55 views

Can a person run a business as an LLC, but never register?

Someone knocked on my door to offer landscape services, they call themselves "Landscapers LLC" (just an example, I do not want to put the actual name they used) and the paper ad they gave me also says ...
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2answers
59 views

Can intentionally providing climate change disinformation known to be false be construed as fraud?

Can intentionally providing climate change disinformation known to the provider to be false be construed as fraud? Initially I was thinking that this might be consumer fraud by tiny little news ...
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2answers
131 views

Is it legal for Turkish Airlines to refuse to refund a cancelled refundable-ticket purchased online?

The issue Before coming to Turkish Airlines office I could refund both tickets online. After the simulation only one ticket was available, I directly ask for cancellation of the remaining ticket ...
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43 views

Question Regarding GDPR

I have a question regarding The General Data Protection Regulation 2016/679 in European law and I'm not even sure this is the right place to ask, but I'll ask anyway as I'm stuck on where to find this ...
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1answer
74 views

Personal Reports We Are Entitled to BY LAW (Other than Credit Reports from Experian, Equifax, Transunion)

Are there personal reports US citizens are BY LAW, entitled to other than credit reports from Experian, Equifax and Transunion. For instance, I could have sworn I saw a government website on MIB, i....
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53 views

How long can a store hold your items?

I went to a home improvement store to return an item without a receipt. They kept the item and said they needed to investigate where and when I purchased it. How long can they hold my items without ...
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1answer
100 views

Logitech company ghosting me after agreed return of product

Recently I’ve found myself in an interesting situation with the Logitech company. After working with members of their support team, we agreed that I could return my Logitech products to them for a ...
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1answer
106 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
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2answers
155 views

Is a partially-visible California Proposition 65 Label “Clear and Reasonable”?

Given that it is possible to identify a California Proposition 65 label on a picture of a product used in a web store even if it is only partially visible and at angle, can that be construed as ...
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0answers
40 views

Misleading food labelling

What to do if you were violently ill from a product from a huge establishment that had a lone, large green label on the front of the product saying “vegan”, only to find once consuming, it contained ...
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0answers
58 views

Airline ignoring Montreal Convention [closed]

I flew with Finnair from Moscow to Montreal. My luggage got delayed by 3 days. As per Montreal Convention, I can spend up to 1,131 SDR on necessities as my luggage is missing and the airline is ...
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1answer
83 views

The Consumer's Right To Challenge A Company's Claims [closed]

As a consumer, do you have any legal ground to challenge a company’s statement and demand evidence to support any claims made about a product or service they provided? A few hypothetical examples ...
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2answers
564 views

Is it illegal for a company to sell an item it does not currently have in stock?

If a company does not currently have something in stock does that information need to be known to the consumer? Wouldnt this fall under a pre-order since the company does not actually have the ...
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3answers
115 views

What can a user do if a service does not enforce their TOS?

With many websites requiring a agreement to a TOS, this usually means that a user is restricted from doing certain things on the site or application, but does the user gain anything out of these ...
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1answer
106 views

Is Uber acting unconscionably in Australia?

Section 6 of Uber's Terms and Conditions for Australian customers requires that all disputes go to arbitration before the International Chamber of Commerce in the Netherlands and that the contract ...
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2answers
110 views

Why is there no remedy available me when a manufacturer removes a feature due to a flaw after purchase?

A few years ago I purchased an Intel processor simply because this has TSX features and I wanted to write code to test this feature out. They disabled this feature in a microcode update because it was ...
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1answer
69 views

Car runs worse since repair after shady dealer interaction

I got some spark plugs replaced on my car, which I got quoted cheaper than the cost of parts due to an error in the dealership's system. The labour was supposed to be quoted for 3-4 hours plus the ...
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4answers
73 views

UK Consumer Rights - Return accessories

I purchased two items from Amazon in the same order: A gadget powered by a 12v car power socket, and a mains-to-12v power adaptor that was purchased specifically to power that gadget from the mains. ...
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1answer
23 views

Warranty options a replacement via warranty

Firstly I am based in the UK. I purchased a hedge trimmer back in 2016 which came with a 2 year warranty which became faulty and was replaced under warranty in late 2017. The replacement is now ...
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4answers
106 views

False advertising to consumers

My girlfriend bought a new Samsung A7 phone in Spain. At first she wanted to go for a cheaper one, but was approached by a clerk which presented her A7 2018 version. The clerk specifically said that ...
2
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1answer
89 views

Apartment sending advertisements to me without option to opt out

I apologize if this has been answered before, I see similar questions although under slightly different circumstances. I am currently renting an apartment in Texas. My rental company uses SMS to ...
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1answer
79 views

Consumer rights when a refund is not processed correctly

Recently, I have experienced the following sequence of events: I purchased an item from a major Australian retailer "A". I found the same item cheaper at a different retailer "B". Retailer A was ...
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2answers
98 views

Software training provider offers very cheap price online for course…(via Stripe)

Firm is based in London. Item relates to a London event, bought online in UK. I buy the item. Next day amount forceably refunded by firm. Next day Firm responds thus: Thanks for your message! You ...
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1answer
90 views

UK: Returning damaged items without option for free replacement?

I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain. The ...
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1answer
50 views

Mobile app broke after an update. Am I entitled to a downgrade / refund?

The immediate problem I have encountered is described here, but I'm interested in the general concepts which apply in situations like this. What happens if a paid app stops working after an update? ...
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2answers
488 views

EU Consumer Goods Guarantee, who is responsible the Retailer or Manufacturer?

The title of the question basically sums up my question but for completeness I will provide some more details. Roughly 15 months ago I entered into a contract with a large phone service provided who ...
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2answers
567 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
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2answers
344 views

Is it illegal in any way to solicit reviews?

Eg. companies that say "Go leave us a good review on Glassdoor." Or businesses that pay customers to leave good Yelp reviews. Or that pressure employees to get their friends to leave good Yelp reviews....
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4answers
259 views

Can a gym ban me without actual proof of me taking a picture?

TL;DR I have a gym membership that allows me to use multiple locations. Another location told me I'm allowed to visit only 10x per month. I pulled out my phone to write down the name of the employee. ...
2
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1answer
104 views

What's the next step if a debt collector doesn't respond to my debt dispute?

A month ago I received a debt collection letter about an alleged unpaid tax bill. I did not recognize the bill, and had definitely never heard of it before this, so I sent them a letter within a few ...
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1answer
144 views

Is it illegal for a website's moderator/administrator to access your computer when you are posting comments?

The Computer Fraud and Abuse Act (CFAA) is a United States cyber security bill that was enacted in 1984 as an amendment to existing computer fraud law (18 U.S.C. § 1030), which had been included in ...
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2answers
9k views

Can a store accuse me of something and ban me without proof?

A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
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1answer
47 views

Is CE marking necessary for product used by myself?

I have made a device to take and print pictures during parties and social meetings, as part of my job (party organizer). If I sell this device, it would fall under "Low Voltage Electronic Device" ...
3
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1answer
235 views

Company claims they never received my check but I have the cleared check image from my bank and money was deducted. Who is liable?

I sent a check (~$1,500) through my online bill pay service to a company. That company claims they never received the check but the checked cleared and the money was deducted from my account. I have ...
3
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1answer
461 views

When a used car is sold “as-is”, does that excuse seller from selling the car with smog certificate in California?

California law states the seller is always responsible for selling the car with a smog certificate. If the seller sells the car saying it is "as-is" does that excuses him/her from previously obtaining ...
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1answer
51 views

Moth in canned peas!

I bought a bottle of peas in a supermarket in Germany. When I went home, I found a moth that had been soaked for a long time. How should I protect my legal rights?I have the receipt. A lot of thanks!
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1answer
76 views

What if rules for a public transport are only visible on a website and not in Metro / Bus?

I live in Barcelona / Spain and recently got fined in a Metro for something I had no idea was illegal. I entered the Metro zone with my girlefriend and we both used the same card (It's legal with ...
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1answer
179 views

Dispute unpaid debt of a deceased family member

My elderly relative died in December 2018. Her gardener has now (January 2019) sent us an itemised invoice. The items begin in March 2018 and end in November (my relative last left the house in ...
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1answer
169 views

I bought an apartment on plan and it doesn't seems to respect the acoustic standards. What can I do?

I bought in 2015 an apartment on plan (Belgium). In the specifications it was mentioned that the belgian acoustic standard of 2008 "NBN S 01-400-1" would be respected. I received the keys in November ...
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2answers
1k views

Since when is CAN bus mandatory for new vehicles?

The CAN bus Wikipedia page states that: CAN bus is one of five protocols used in the on-board diagnostics (OBD)-II vehicle diagnostics standard. The OBD-II standard has been mandatory for all ...
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0answers
21 views

Consumer rights for internet contracts - additional costs incured - Germany

I'm located in some EU country. I've bought (as in signed a contract over the internet) a product from a company located in Germany. I've paid the product via bank transfer and got there to retrieve ...