Questions tagged [consumer-protection]
For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.
29
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After purchasing an item, then being issued a refund the item then arrived
I purchased an item at distance (in this case online), this item did not arrive until 2 weeks after the end of the delivery window. Towards the end of that 2 week period the seller was kind enough to ...
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3
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Would it be legal to supply an item that deliberately stops working after the guarantee expires?
I have TV that failed about a week after the 3 year guarantee expired.
Obviously this is annoying, and I'm back to using a 15 year old TV that I dug out from the attic.
Realistically, this failure so ...
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11
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2
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Is there such thing as reasonable expectation for delivery time?
I ordered a chair from a store here in town. Delivery estimate according to the receipt is 10-12 weeks. The receipt says if I cancel the order I have to pay a 25% restocking fee.
Twelve weeks has ...
- 113
2
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2
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What are UK Business-to-Business rights in regard to inadequate quality customised goods?
My partner is a wedding photographer and she ordered some branded USB drives (credit card style) from a reputable printing company.
I say reputable because they are one of the main players in the ...
2
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2
answers
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Can a store accuse me of something and ban me without proof?
A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
- 23
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2
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Collection agency trying to collect on parking ticket? (Is this advice accurate?)
I got a ticket from a private parking enforcement company for leaving the lot when I did not leave the lot (the ticket even specifies the place I theoretically went to). I've been trying to fight it ...
- 111
4
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2
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If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price?
If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price?
Or are they allowed to correct the price and not sell ...
- 141
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2
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Is it illegal for a company to sell an item it does not currently have in stock?
If a company does not currently have something in stock does that information need to be known to the consumer? Wouldnt this fall under a pre-order since the company does not actually have the ...
- 11
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2
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What is the legal definition - and consequence - of “pressure selling”?
A term used in enough appropriate contexts to suggest that its origin is in some law or other is that of “pressure selling.”
What is the definition of this practice, and is it prohibited? If so, then ...
25
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3
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Can "Right to Repair" laws (or other laws) require a company to open source their proprietary firmware?
AFAIK, there are no prohibitions here that require omission of specifics, so I will be specific.
Over the years, I have invested a fair sum of money on products made by a company called Sonos. Fairly ...
- 403
12
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2
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Does a duty of care arise from advertised functionality?
Credit card issuer advertises "account alerts" on its website and in other communications, e.g., to "receive a reminder when your payment is due". Customer sets up alerts, and ...
- 530
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2
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Insurance - Forced to call for cancellation
I purchased the insurance cover online, without having to use any phone/landline.
It's now close to expiration, and there's auto-renewal which I have no option to disable. In order to cancel the ...
- 179
5
votes
2
answers
189
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Are loose in-box licensing agreements binding?
I just purchased a vacuum cleaner and upon opening the box, there was a loose sheet of paper with a licensing agreement. The agreement said that using the product constituted acceptance of the ...
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4
votes
1
answer
199
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Can I fight a charge from forgetting to cancel a subscription?
I just got charged a substantial fee for renewing some domains that are years old, (old enough that my card on file had expired, so I don't know how they even managed to charge it) that I had ...
- 429
2
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5
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2k
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Is airline ticket overbooking fraud?
What protects airlines (if anything) from fraud charges when they sell same ticket to multiple people for a single flight?
Why might this be fraud?
In most consumer transactions (the norm), if I sold ...
- 179
2
votes
1
answer
102
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Can difference in price be damages?
Bob places an online order. The store confirms that the exact thing Bob ordered is in the warehouse and can be shipped immediately, and sends invoice. Bob pays.
Several days later the store says that ...
- 28k
2
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3
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What to do if seller sends more than ordered?
I recently ordered one volume of sheet music online from a boutique publisher in The Netherlands that only accepts orders via email (I'm located in Sweden). My email clearly stated a single product ...
- 131
2
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2
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Do both parties need to explicitly agree upon price of service before doing it?
For example, when one goes to dentist, he might ask you "Do you want me to fix cavity for you?" without explicitly disclosing the price for the service at that time. Then, if you say "Yes", they do ...
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1
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159
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When claiming under Manufacturer's warranty, how can Plaintiff prove never breaching Manufacturer's proper care and use instructions?
Many non-stick products are sold with a limited lifetime warranty, e.g. for their NONstickiness. Presume that a consumer has perfectly followed, e.g., manufacturer's proper care and use instructions.
...
user47846
1
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1
answer
266
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How does federal law prohibit the disclaiming of express warranties?
According to the National Consumer Law Center "[e]xpress warranties cannot be disclaimed" per the Federal Used Car Rule of the FTC. However, the CFR § 455, et seq., provisions don’t appear ...
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1
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1
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141
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Contract Date Vs Date of Possession
If all the paperwork to purchase a certified pre-owned car in TX is negotiated, signed & dated by the buyer and dealership.
However, the buyer was not given physical possession of the vehicle ...
user15669
0
votes
0
answers
191
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Expediting refund from a store which takes time to process it
A small online store selling physical goods has failed to ship a purchased item within estimated timeframe and has agreed to refund (under $2,000).
However, it is now taking time to process the refund,...
- 28k
0
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1
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65
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Can a consumer bring an FCRA claim twice concerning the same inaccuracy?
In the context of the Fair Credit Reporting Act, a consumer has no private right to action to sue a creditor for reporting inaccurate information to a credit reporting agency (CRA). A consumer does ...
- 530
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1
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185
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What are the difference in obfuscated contract laws between Indonesia and USA, Australia, Europe, and Singapore?
In general, people can write any contract they want. In practice, many people agree to a contract without even reading. Even those that read carefully may miss important terms if the writers of the ...
- 800
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2
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321
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Does the US Consumer Law entitle buyers to refunds for future price reductions?
I have heard that if I buy something in a store, and that price is reduced within a week or so, I am entitled to get the difference. Is that true?
Edit:
Here is an example from Apple:
Should Apple ...
- 105
0
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1
answer
180
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Can I be sued for warning of a potential crowdfunding scam?
Note: I don't seem to find any pertinent tags (such as "crowdfunding" so bear with me if the tabs are not correct)
I recently got of (potential) scam from a (successfully funded) campaign on Indieogo ...
- 177
0
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1
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185
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Can I refuse to refund a client/friend if they didn't give me access to their website to honour a warranty?
This concerns UK law.
Last autumn I made some minor alterations to the website of a business owned by a friend, adding their contact info next to the logo in the header of the webpage. I'm fairly new ...
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101
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What rule of law requires gyms to release members from long term contracts when they relocate out of the area?
In OFT v. Ashbourne Management Services Ltd, the high court apparently ordered gyms to relinquish members from ongoing liability after their life circumstances change such as an injury or a relocation ...
-5
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2
answers
187
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Is it legal to sell extra patties only with a full burger but not alone?
A menu lists burgers for £12 and additional "doubling up" patties for £3.50.
Suppose one wants to only prefer a pattie by itself for £3.50 but not a burger.
Is it fair for restaurants to ...
