Questions tagged [consumer-protection]
For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.
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How is transient occupancy determined in Colorado?
Colorado Revised Statutes § 38-12-511 (2020), "(d) Transient occupancy in a hotel or motel that lasts less than thirty days;"
In Colorado how is transient occupancy determined? If a hotel ...
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In United Kingdom what are consumer rights about online subscription
A few months ago I subscribed to an online service that monthly delivers goods (beers) to my home. I now want to cancel but they ask to call to do so.
I tried for a few days and of course, no one is ...
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Received defective Rx. Pharmacy and manufacturer refuses to refund me
I need advice on how I can get a refund on a defective ~$186 Sam's Club prescription. They were not only ineffective, but I experienced withdrawal symptoms taking those.
What legal recourse do I have?...
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Is there any legal maximum amount of time that a bank may take to refund a customer's account following a failed wire transfer?
Wire transfers sometimes fail. Is there any legal maximum amount of time that a bank may take to refund a customer's account following a failed wire transfer?
I'm interested in the following ...
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The Consumer Regulations 2013: limits of applications and 'gambling' (UK law)
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides consumers and traders with a number of protections and requirements. Regarding limitations of what ...
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Can/shall I sue Domino's if I felt the manager was being racist?
Edit:
Lol , looks like it's hitting right at the spot for the racist. Look at the down votes and comments. Go ahead , be the idiots you are.
Can I sue Domino's if the manager was being rude and also I ...
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Texas Business to Consumer auto renewal contracts [closed]
I was tricked into signing an auto renewal contract for 2022 baseball select league. I told him I was only paying for the summer and fall season and he directed me to use option 1 as it was cheaper to ...
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Refund on deposit day after signing order for
I went to the Ideal Home show yesterday and found a “Natuzzi” sofa that we loved. We paid a deposit (£1700). On getting home from the show I did some searches for reviews and discovered that the brand ...
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Bait and switch - written vs oral obligation
A company is advertising a sale stating that I will receive a discount site wide for 50% off. A hyper link to the sale clearly shows the sale applies to all available products, further in each one of ...
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Should refund for recalled item include sales tax paid?
I bought a gizmo for $46.99 plus $5.05 in sales tax. A few months later, the manufacturer issued a product safety recall for the gizmo. Rather than repair or replace the defective units, they would ...
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What rights does a consumer have around refund when service provider temporarily closes?
A consumer has a membership for a gym that has temporarily closed for a month for refurbishment. They have offered temporary access to another of their gyms but this is on the other side of the city ...
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Does right of withdrawal need the original packaging?
I bought a dryer in the EU. I destroyed its packaging and used it once. It was terrible and now I want to return it. Does the right of withdraw need the product returned with the original packaging? ...
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Do companies have any legal obligation to tell the truth?
I purchased an item from a major DIY retailer in the UK, the item was defective and I rang up their support desk asking for a refund. The initial response I got was basically "we're just the ...
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Right to a refund on accessories when the main purchase is found to be not as advertised
I recently bought an amplifier for my hifi system from a local retailer in the UK. The amplifier was found to be not as specified and after some quibbling the store manager agreed a refund. However, ...
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Is it rightly understood that any termination without just cause are unjust practices
Let's assume a Telco has terminated a consumer's lines without just cause. The disconnection is due to their failure of rectifying a billing issue. They didn't provide any customer support during the ...
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What's the consumer's rights in a Telco billing dispute?
My aunt has a billing dispute with a Telco. Telco apologises and promises to resolve the billing issues but nothing has been done.
Her lines are disconnected twice in a month because of the ...
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Seller unilaterally triples the shipping cost
Bob (in New Zealand) is on the hunt for a specific, a bit bulky and heavy device all over the world. He finds it at a web store in Spain for a good price. They ship internationally: shipping cost is ...
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Electronics Goods Repair
Let's say I have an electronic product that is out of warranty. Now that the product is no more covered under warranty, shouldn't the respective company be responsible for providing services for ...
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Verbal advice trumping standing corporate policy: which contract prevails?
Meet Alice. Alice entered a branch of a corporate retail chain and had a verbal dialogue with the cashier before making a purchase. She asks the cashier at the till what the return policy is, and is ...
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When claiming under Manufacturer's warranty, how can Plaintiff prove never breaching Manufacturer's proper care and use instructions?
Many non-stick products are sold with a limited lifetime warranty, e.g. for their NONstickiness. Presume that a consumer has perfectly followed, e.g., manufacturer's proper care and use instructions.
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Is there any law that Windows 10 "spying" might violate?
Windows 10 terms of service document includes Microsoft privacy statement which contains the following excerpt (as cited on http://bgr.com/2015/07/31/windows-10-upgrade-spying-how-to-opt-out/)
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How can tourists compare Consumer Protection laws, across the glut of USA jurisdictions? [closed]
1. What up-to-date resources compare the profusion of consumer protection legislations in the USA?
2. How can tourists pick the American jurisdictions with the most consumer-friendly laws?
Many ...
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How can tourists compare Consumer Protection and Law, across the glut of Canadian jurisdictions?
What up-to-date resources compare the profusion of consumer protection legislations, particularly across Canadian provinces and territories? How can tourists pick the jurisdictions with the most ...
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Anonymous manufacturers
Some manufacturers are not putting their names on their products: no contact numbers nor e-mail address for support to keep in touch with the manufacturer if something happens to your bought item(s).
...
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Are companies allowed to file consumer complaints to the Federal Communications Commission?
Are companies allowed to file consumer complaints to the Federal Communications Commission? May a company complain to the FCC that their business phone provider won't give them the information needed ...
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Enforcing purchase of item "mistakenly listed at too low price"
I purchased an item from a legitimate online store of a business registered and operating near me.
I paid with credit card and received an email with my "order confirmation", stating the ...
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Is it legal to sell extra patties only with a full burger but not alone?
A menu lists burgers for £12 and additional "doubling up" patties for £3.50.
Suppose one wants to only prefer a pattie by itself for £3.50 but not a burger.
Is it fair for restaurants to ...
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What consequences, if any, can arise from potentially overusing credit card transaction dispute processes?
In the UK, there is a facility enshrined in section 75 of the consumer credit act for consumers to raise disputes of credit card transactions which did not rise to their satisfaction. I recently spoke ...
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Are there any statutory minimum remedies if a company has been found to be trading on unfair terms?
If a company is trading by terms deemed unfair by the Competition and Markets Authority (CMA) they will be told to stop, but are any remedies set out in law for customers that were affected by the ...
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"last chance!" Fraudulent marketing
Meet Bob. Bob has received marketing messages on 5 different days this week from a business telling him that it's his last chance or "final call" to sign up for service where he can get ...
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Can a defaulted debt negatively affect one's credit without being affirmed by a court judgment?
If so, then how? Can creditors report defaults directly to credit rating agencies? What is required for them to be believed if they don't have a CCJ to back them?
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Sitting in first class with a standard class ticket
Sitting in first class with a standard class ticket
Meet Bob. Bob purchased a ticket from Bristol to Exeter on a standard class seat. However, upon boarding the train he conveniently finds that the ...
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Did Spirit Airlines break the law when they sold me Wi-Fi that they do not offer on any of their planes?
On the 29th of September I flew from PDX to Las Vegas and bought the Wi-Fi service that was offered online to utilize during the flight. I further learned the Spirit Airlines has no Wi-Fi anywhere on ...
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What (kind of body) is TV Licensing, and how do they select people to send their scary mailings to?
Is the body a governmental department? Is it established or commissioned by any legislation in particular? What is its mandated function and mode of function? How does it select what addresses to send ...
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Mistaken refund by corporate chain till computer system
Meet Bob. Bob purchased 10 bottles of champagne from a large grocery chain, triggering an automatically applied "multi buy" discount of 8%. He then brings the receipt back and returns 3 of ...
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In India, what phone location tracking may or must network providers do to aid police?
For android phones in India-
1). suppose if a phone was moving around within few miles radious for few days and it was turned on several times in that duration. But now the phone is turned off ...
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Enforceability of service contract liability amid consumer relocation
Meet Alice. She joined a gym on a 12 month contract. She moves out of the area or country and while requiring evidence of a permanent move such as a lease agreement in the new locale or employment ...
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Is there a statutory basis for rail operators' so called "delay repay" schemes?
Fee fi fo fum...
They all have them across the sector, and they seem to be uniformly so named, so I smell an underlying statutory basis. What could it be?
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Can inadequate performances of a contractual obligation fixed in time be repeated?
Meet Bob. Bob purchased a return train ticket to travel from Bristol to Reading by a train at 15:22 on Friday 23/09/22, and to return a week later, for £105.
Bob arrived at the station platform at 15:...
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Can a company charge two different prices for the same product at the same time?
Let’s say the company is called X.
I have found out that there are two different links on X’s website which leads to the same product, one that has a price of $1000 and the other $800. The link for ...
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What laws apply when a bank is lax in it's queue management?
Probable Applicable laws: Negotiatiable Instruments Act, Consumer Protection Act
Jurisdiction: India
Scenario:
A, and B have different banks.
A issued an account payable cheque to B for an amount of ...
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Mental health consumer rights (UK)
Are there any specific UK laws that deal with the following?
I've struggled with mental health problems most of my adult life and am currently on the waiting list for an nhs referral to a psychiatrist....
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Contesting a surprise bill from Amazon
Today I got an email from Amazon asking me to pay a large amount of money for their services. I signed up on AWS two weeks ago to discover their platform, and tried following one of their tutorials. ...
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What is the timeframe for Mastercard's "zero-liability" policy?
Other types of transaction disputes such as "product not received" has a clear reporting timeframe of 120 days or 540 days. That is, the consumer is usually protected only if the report is ...
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Can I ask for the cost of a warrantied item to be replaced via another retailer?
I bought a bike component from a German online retailer, which had a defect. I returned the item to the retailer under warranty, from where it was returned to the manufacturer and scrapped as ...
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Defective software update instructions irreparably breaks product. Do any UK consumer or product liability laws apply?
Note - I'm not asking legal advice. I already have a basis of claim in my actual case. But the case prompted a question mark over an apparent loophole in UK consumer protection/product liability law, ...
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Right of monetary refund from airline when charged for something that was promised as free of charge
The timeline of events is as follows:
My wife and I booked tickets for easyjet flights (Birmingham to Amsterdam and back).
A couple of months later easyjet changed their cabin baggage allowance.
...
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When I am considered as a customer?
I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me.
I ...
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Consumer liability deadline extension for electronic transfers (US)
12 CFR 1005.6(a)(4), Liability of consumer for unauthorized transfers,
says
(4) Extension of time limits. If the consumer's delay in notifying the financial institution was due to extenuating ...
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Can "Right to Repair" laws (or other laws) require a company to open source their proprietary firmware?
AFAIK, there are no prohibitions here that require omission of specifics, so I will be specific.
Over the years, I have invested a fair sum of money on products made by a company called Sonos. Fairly ...
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