Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

27 questions with no upvoted or accepted answers
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1answer
126 views

Is the non-availability of an accessory a defect of the main product?

I am currently trying to understand the details of the German law about defects ("Sachmangel, § 434 BGB") and misleading advertising ("Gesetz gegen den unlauteren Wettbewerb (UWG), § 5 Irreführende ...
4
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0answers
158 views

Can a university in EU refuse to grant me a degree after I completed studies?

I have completed a 120 ECTS Master program in a research university in the Netherlands. However, to get a diploma, I need to make a separate application. I did not apply for the diploma in time before ...
3
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0answers
47 views

Defective software update instructions irreparably breaks product. Do any UK consumer or product liability laws apply?

Note - I'm not asking legal advice. I already have a basis of claim in my actual case. But the case prompted a question mark over an apparent loophole in UK consumer protection/product liability law, ...
3
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0answers
82 views

Is it legal for a retailer to modify a product to remove best before dates and batch numbers?

We manufacture and supply to retailers in the US, via a distributor, a trademarked liquid animal feed product. Recently we have discovered that one of the retailers has been wiping off the best before ...
3
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0answers
65 views

Returning goods bought online in Poland as foreigner

I am a Czech national living just at the Polish border. I want to buy a laptop online at Polish online store called Morele.net. The store offers the goods to be sent to a Polish post office for pickup ...
2
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0answers
40 views

Misleading food labelling

What to do if you were violently ill from a product from a huge establishment that had a lone, large green label on the front of the product saying “vegan”, only to find once consuming, it contained ...
2
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0answers
40 views

What standards must US ISPs currently uphold in the quality of their speed and ping?

I'm curious. After a generous amount of googling, I couldn't find any laws or codes from the FCC regarding the standards of quality regarding internet speed and access. What laws are currently in ...
2
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0answers
115 views

UK consumer law - is Burger King allowed to charge for 'no ice' in a drink?

My parents had visited a Burger King where, given they have small appetites, both ordered junior meals. One had asked for 'no ice' in their Coke, as it's often seen as a classic way for restaurants to ...
2
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0answers
36 views

US: consumer remedy rights for product safety recall

When a manufacturer issues a product safety recall in the US, are they obligated to provide a useful remedy? Do I have any right to reject their proposed remedy and return the product to the retailer?...
2
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0answers
115 views

Is this cancellation policy legal?

I reserved a motorhome in Iceland. On the invoice the cancellation policy was listed. I didn't pay the invoice and then cancelled the reservation 2 months prior to the starting date. I cancelled ...
2
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0answers
85 views

What counts as a do not call request?

Suppose the following exchanges: Telemarketer: Hello, I'm calling from Company X which sells Y. Call Recipient A: Sorry, I'm not interested. and Telemarketer: Hello, I'm calling ...
2
votes
2answers
558 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
1
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1answer
106 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
1
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0answers
44 views

Does the UK have a legal precedent for “inherence” with refunding digital goods (& associated contracts)?

For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
1
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0answers
55 views

Trademark Protection for Domain Names

Today I purchased a few new domain names, which are composed of very general words. When I attempted to purchase a different domain, adventure.app, I received warning of a trademark claim. I chose to ...
1
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0answers
66 views

What are the consumer protection laws, if any, around closing online accounts?

Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so. Recently I ...
1
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0answers
49 views

lit sign saying “OPEN” turned on my store entrance door

If I regularly leave a lit sign saying "OPEN" turned on my store entrance door, even in the night after it's closed down, Is this a form of misleading advertising? Is it possible for someone to take ...
1
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0answers
96 views

Is store liable for “abandoning” my laptop left for repair?

I dropped off my MacBook Pro for repair at the local Apple Store, letting them know I wouldn't be in town for another 3 months-ish. After a month, they started contacting me via email and phone to ...
1
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0answers
47 views

Is it legal for a company to update someone's credit file after six years since the account closed?

Is it legal for a company to update someone's credit file after six years since the account closed? I know that "The Limitation Act 1980" has restriction on many areas, but I couldn't fine any ...
1
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0answers
29 views

Possible to receive compensation as part of a class right after the submission deadline?

A friend and I learned that we are a members of a class moments before the deadline to submit the required forms for the settlement. That deadline was approved by a judge, and therefore I think it is ...
0
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0answers
7 views

What pre-conditioned UTCCR 1999's operation, no longer applicable under CRA 2015, rather than be one of the criteria for a particular s.'s operation?

What does "it" refer to? What is "this precondition"? Prof Richard Taylor, Damian Taylor. Contract Law Directions (6 edn, 2019). p 125. 6.6.2 Case law under the UTCCR In order to understand ...
0
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0answers
43 views

Question Regarding GDPR

I have a question regarding The General Data Protection Regulation 2016/679 in European law and I'm not even sure this is the right place to ask, but I'll ask anyway as I'm stuck on where to find this ...
0
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0answers
53 views

How long can a store hold your items?

I went to a home improvement store to return an item without a receipt. They kept the item and said they needed to investigate where and when I purchased it. How long can they hold my items without ...
0
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0answers
21 views

Consumer rights for internet contracts - additional costs incured - Germany

I'm located in some EU country. I've bought (as in signed a contract over the internet) a product from a company located in Germany. I've paid the product via bank transfer and got there to retrieve ...
0
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1answer
49 views

S75 Liability of creditor for breaches by supplier in the Consumer Credit Act 1974 (UK)

I had a verbal contract with a contractor and part of the payment for that contract was a credit card payment of £2k in a £10K contract. Payment by credit card as made halfway during thye prosecution ...
0
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0answers
83 views

Is it legal for RyanAir to restrict free check-in to only 48h-2h before the flight?

Any legal basis for a complaint to a EU consumer defense organism about the new Ryan Air regulation restricting free on-line check-in window to only 48h-2h before the flight? It is clearly an abject ...
-1
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2answers
188 views

Company is being shady about giving me a refund

I bought a product for ~1800 dollars. Their company states that as long as the product hasn't shipped, I can get a full refund. They also say they have a 14 day money back guarantee even after the ...