Questions tagged [consumer-protection]
For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.
57
questions with no upvoted or accepted answers
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Is it legal for a retailer to modify a product to remove best before dates and batch numbers?
We manufacture and supply to retailers in the US, via a distributor, a trademarked liquid animal feed product. Recently we have discovered that one of the retailers has been wiping off the best before ...
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73
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Regulating fares in the UK transport system - who can unfair 'unregulated' fares be reported to?
I went to book a train from South Wales to Yorkshire and the tickets cost £363. This is obscene and completely beyond its true market value. It is the same price as a flight from UK to USA.
I have ...
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2
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167
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In United Kingdom what are consumer rights about online subscription
A few months ago I subscribed to an online service that monthly delivers goods (beers) to my home. I now want to cancel but they ask to call to do so.
I tried for a few days and of course, no one is ...
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31
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Are (new) parts purchased from or replaced by the original manufacturer subject to protections under lemon laws as a new product?
Say, you purchase a passenger vehicle with some of the original warranty given by the manufacturer remaining. Knowing the typical issues with the vehicle, you decide to buy some spare parts — each new,...
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Can a manufacturer be imposed civil penalties under Song-Beverly after a vehicle replacement was accepted?
Bob purchased a vehicle for $75,001 which eventually meets the lemon law presumption of the Song-Beverly Consumer Warranty Act, and Bob serves a statutory notice upon the manufacturer about its duties ...
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52
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What standards must US ISPs currently uphold in the quality of their speed and ping?
I'm curious. After a generous amount of googling, I couldn't find any laws or codes from the FCC regarding the standards of quality regarding internet speed and access.
What laws are currently in ...
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UK consumer law - is Burger King allowed to charge for 'no ice' in a drink?
My parents had visited a Burger King where, given they have small appetites, both ordered junior meals. One had asked for 'no ice' in their Coke, as it's often seen as a classic way for restaurants to ...
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80
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Returning goods bought online in Poland as foreigner
I am a Czech national living just at the Polish border. I want to buy a laptop online at Polish online store called Morele.net. The store offers the goods to be sent to a Polish post office for pickup ...
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SAMSUNG refuses to honor their warranty. How to proceed?
I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart).
The SAMSUNG device is now failing in multiple ways.
I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
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50
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Should refund for recalled item include sales tax paid?
I bought a gizmo for $46.99 plus $5.05 in sales tax. A few months later, the manufacturer issued a product safety recall for the gizmo. Rather than repair or replace the defective units, they would ...
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Protections against unreasonable deposit deductions in Germany
My girlfriend and I recently rented a small motorhome from a company in Germany which we had a great journey in. A few days into our trip we noticed that something was damaged/malfunctioning. We were ...
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Can ones frequency/propensity of utilizing American (either debit or) credit cards' chargeback mechanisms affect the chances of future times' success
If one requests many chargebacks, can this degrade one's credibility in the credit card issuers/payment networks' eyes, or reduce the chances of future chargeback disputes being adjudicated in a ...
2
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1
answer
102
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Right to a refund on accessories when the main purchase is found to be not as advertised
I recently bought an amplifier for my hifi system from a local retailer in the UK. The amplifier was found to be not as specified and after some quibbling the store manager agreed a refund. However, ...
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51
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Misleading use of the word "free" in the name of a product
Recently I received an email from crazydomains.com.au saying "Free Website Builder will Auto Renew in 1 day". Free website builder is indeed the name of this product. I have never used or ...
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48
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Misleading food labelling
What to do if you were violently ill from a product from a huge establishment that had a lone, large green label on the front of the product saying “vegan”, only to find once consuming, it contained ...
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2
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US: consumer remedy rights for product safety recall
When a manufacturer issues a product safety recall in the US, are they obligated to provide a useful remedy? Do I have any right to reject their proposed remedy and return the product to the retailer?...
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122
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Is this cancellation policy legal?
I reserved a motorhome in Iceland. On the invoice the cancellation policy was listed. I didn't pay the invoice and then cancelled the reservation 2 months prior to the starting date. I cancelled ...
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37
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Electronics Goods Repair
Let's say I have an electronic product that is out of warranty. Now that the product is no more covered under warranty, shouldn't the respective company be responsible for providing services for ...
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37
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In India, what phone location tracking may or must network providers do to aid police?
For android phones in India-
1). suppose if a phone was moving around within few miles radious for few days and it was turned on several times in that duration. But now the phone is turned off ...
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1
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1
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47
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The Consumer Regulations 2013: limits of applications and 'gambling' (UK law)
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides consumers and traders with a number of protections and requirements. Regarding limitations of what ...
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59
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Statutory Return of Laptop due to Faults Other than Hardware
If a consumer buys a laptop from the manufacturer and over the course of a few months numerous faults become apparent that render it unfit for purpose.
These faults are all due to issues with drivers, ...
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How do you know if you live in a jurisdiction where an opt-out option in arbitration clauses are mandatory?
I've noticed in contracts with arbitration clauses, some offer opt-out of arbitration, some do not. This question notes this practice is because some jurisdictions require this, and it is simpler to ...
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Consumer Protection act India 2019 and damaged good return replacement and refund
Is there any clause in the consumer protection act 2019, which protects if the delivered product was delivered and defective, but the e-commerce company denied exchange or return?
Also, There was a 7-...
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What is the scope of damages in common law fraud?
It appears to me that in case of fraud, the benefit-of-the-bargain rule defines the breadth and width of the liability of the tortfeasor in some U.S. states, and not strict liability.
Do I understand ...
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56
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UK - subscription fee introduced months after hardware purchase
I purchased a Cricut Joy in the UK a few months ago. Without warning or previous indication, Cricut have introduced a subscription fee to use the device I paid for, in full, with my own files more ...
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44
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Requirement that terms not defined in a contract can only rely on the industry definition if "ubiquitous"
I had a reference to a case in english law where the judgment was that the supplier could not rely on the standard definition of a term within the industry, unless the other party was also active ...
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42
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Consumer protection laws regarding products never delivering promised features
Note: this is not about any specific product, but a general pattern that I've observed.
It's alarmingly common, especially with tech-related products, to over-promise and under-deliver. Consumers buy ...
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1
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46
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Does the UK have a legal precedent for "inherence" with refunding digital goods (& associated contracts)?
For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
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64
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Trademark Protection for Domain Names
Today I purchased a few new domain names, which are composed of very general words. When I attempted to purchase a different domain, adventure.app, I received warning of a trademark claim.
I chose to ...
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116
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What are the consumer protection laws, if any, around closing online accounts?
Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so.
Recently I ...
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137
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Is store liable for "abandoning" my laptop left for repair?
I dropped off my MacBook Pro for repair at the local Apple Store, letting them know I wouldn't be in town for another 3 months-ish.
After a month, they started contacting me via email and phone to ...
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32
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Possible to receive compensation as part of a class right after the submission deadline?
A friend and I learned that we are a members of a class moments before the deadline to submit the required forms for the settlement. That deadline was approved by a judge, and therefore I think it is ...
1
vote
1
answer
60
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Dealership does not want to give me the loan contract agreement and maintenance package detail signed?
I purchased my car on April 17,2020, after signing paperwork and waiting 2 hours for the car to be ready to go, I expected my contract agreement and my maintenance package details to be printed and ...
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1
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1
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92
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S75 Liability of creditor for breaches by supplier in the Consumer Credit Act 1974 (UK)
I had a verbal contract with a contractor and part of the payment for that contract was a credit card payment of £2k in a £10K contract. Payment by credit card was made halfway during the prosecution ...
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3
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85
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Bait and switch - written vs oral obligation
A company is advertising a sale stating that I will receive a discount site wide for 50% off. A hyper link to the sale clearly shows the sale applies to all available products, further in each one of ...
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103
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Is it rightly understood that any termination without just cause are unjust practices
Let's assume a Telco has terminated a consumer's lines without just cause. The disconnection is due to their failure of rectifying a billing issue. They didn't provide any customer support during the ...
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69
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What rights does a consumer have around refund when service provider temporarily closes?
A consumer has a membership for a gym that has temporarily closed for a month for refurbishment. They have offered temporary access to another of their gyms but this is on the other side of the city ...
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56
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What consequences, if any, can arise from potentially overusing credit card transaction dispute processes?
In the UK, there is a facility enshrined in section 75 of the consumer credit act for consumers to raise disputes of credit card transactions which did not rise to their satisfaction. I recently spoke ...
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Are there any statutory minimum remedies if a company has been found to be trading on unfair terms?
If a company is trading by terms deemed unfair by the Competition and Markets Authority (CMA) they will be told to stop, but are any remedies set out in law for customers that were affected by the ...
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64
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Contesting a surprise bill from Amazon
Today I got an email from Amazon asking me to pay a large amount of money for their services. I signed up on AWS two weeks ago to discover their platform, and tried following one of their tutorials. ...
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58
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When I am considered as a customer?
I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me.
I ...
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30
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Can a financial service be extended at seller discretion and goodwill?
An FX Broker based in Ireland sold me over the phone a currency rate to transfer U.S. Dollar to Euro. The term of the deal I received by email stated the currency rate and a maturity date of two days ...
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In India, what action can be taken against a company that's spamming someone who never signed up for their services?
I'm constantly getting spam calls and sms from TVS Credit, but I never signed up for their services. Here's some backstory on the matter.
The company claims that some person called "NI" (don'...
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Which company should I choose while filing a consumer court case against Poco India?
I am filing a consumer grievance case against Poco India for dishonouring warranty claims on the official govt website: https://consumerhelpline.gov.in/user/register-complaint.php
Originally, Poco was ...
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Is a certificate from a car dealership legally binding or can they unilaterally change the terms?
The car is purchased new from authorized dealership in New York State in 2014. To sweeten the deal, the dealership gives a certificate to buyer a certificate for free oil changes for as long as you ...
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191
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Expediting refund from a store which takes time to process it
A small online store selling physical goods has failed to ship a purchased item within estimated timeframe and has agreed to refund (under $2,000).
However, it is now taking time to process the refund,...
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20
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Bus. & Prof. Code § 17100 provides penal provisions; can Bob files suit if non-lawyer?
It is typically a prerequisite of attorneys that only those with sufficient experience take on any cases relating to violations of Unfair Trade Practices and False Advertising (Bus. & Prof. Code § ...
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48
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Tour operator asks for undue money
Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country).
They asked me to provide them with a credit/debit card details so they can collect €1000 ...
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59
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Bait and switch selling
I purchased an 11-piece cabinet at a ridiculously low price and the order was confirmed by the corporate retailer. Few days after reviewing my order they have swapped out the item for a different item....
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Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that?
Can not paying a monthly fee because of a lack of balance of your reloadable visa card hurt your credit score and isn't there a law against that?
That's what I was told after I bought a visa debit ...
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