Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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7
votes
3answers
2k views

Can a service provider force a price increase?

My ISP has notified me that my Internet service package "will no longer be available" and that they will upgrade my service to a new package, at a higher price. When I signed up over 5 years ago, I ...
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0answers
45 views

Does the UK have a legal precedent for “inherence” with refunding digital goods (& associated contracts)?

For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
2
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1answer
503 views

Is modifying a contract after purchase bait and switch?

I understand that bait and switch is a fraudulent marketing technique in which one 'bait' product is advertised at a certain price, then after the consumer is drawn in they are instead offered a ...
4
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3answers
186 views

Are companies allowed to lie about “offer expires in X days!!”

Often companies online state that they have "limited time offers", where you can buy a product for a discount. However, i'm sometimes suspicious about this, and suspect that they're not limited ...
1
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0answers
57 views

Trademark Protection for Domain Names

Today I purchased a few new domain names, which are composed of very general words. When I attempted to purchase a different domain, adventure.app, I received warning of a trademark claim. I chose to ...
3
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0answers
100 views

Is it legal for a retailer to modify a product to remove best before dates and batch numbers?

We manufacture and supply to retailers in the US, via a distributor, a trademarked liquid animal feed product. Recently we have discovered that one of the retailers has been wiping off the best before ...
-1
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1answer
119 views

Can you escape a contract if a business mistreated its other customers?

My dad with severe mental illness bought an airline ticket. The airline then maltreated passengers, which caused him to choose to not fly the return leg. Is the airline obligated to return half of his ...
3
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2answers
1k views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
5
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4answers
696 views

Is less than 3 years a legally sufficient lifespan for a TV in the UK/EU?

I purchased an LG TV from Argos on 26/05/2015. Problems began around six months ago, with a dot surrounded by a circle flickering in a specific place on the backlight (not the pixels themselves, only ...
0
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1answer
38 views

Contract Date Vs Date of Possession

If all the paperwork to purchase a certified pre-owned car in TX is negotiated, signed & dated by the buyer and dealership. However, the buyer was not given physical possession of the vehicle ...
2
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1answer
79 views

Does the Consumer Rights Act 2015 apply to refunds?

My daughter signed a contract for 10 martial arts lessons. She paid the full amount, £300 up front. After 2 lessons she decided it wasn't for her and asked for a refund. The club pointed to the line ...
5
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1answer
332 views

Is it legal to make two competing brands of the same product without making the public aware of the common source?

Suppose I create rocket boots and brand them as "Super Jumpers". After a couple months of selling them, I stealthily create a new brand of rocket boots called "Mega Fliers". I do not publicly reveal ...
2
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2answers
67 views

Is it a fault if an item cannot be repaired?

In the UK (and the rest of the EU), if you buy an item as a consumer, the seller is responsible for the item working for a reasonable amount of time. That time runs out eventually, and then you have ...
1
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1answer
87 views

Can I sue Apple if battery replacement was refused because the program is not available in my country?

I bought an iPhone 6s in Moldova. I have sometimes unexpected shutdowns. Recently I discovered that Apple has iPhone 6s Program for Unexpected Shutdown Issues. I checked the serial number and my ...
1
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1answer
16 views

2013 consumer rights apllicability

I live in Germany. If I buy something from England and it does not, or cannot work in Germany do I have protection with the 2015 consumer rights law?
2
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1answer
113 views

UK Consumer Law - Can issuer of gift card expire card without expiry date on card?

I recently purchased a product from a UK company through Amazon, and inside the delivery packaging they included a 'Gift card'. The card gave details of an offer for first time customers of credit/...
4
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1answer
218 views

Is O'Reilly Media engaging in false advertising?

Background: I own copies of several fairly expensive paper books published by O'Reilly Media. One of my primary reasons for buying these books instead of alternatives from competing publishers, was ...
1
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0answers
75 views

What are the consumer protection laws, if any, around closing online accounts?

Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so. Recently I ...
-2
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1answer
64 views

UK Retail Return & Refund Regulations [closed]

I bought a washer/dryer from a UK retailer. I considered it defective and one day after purchase tried to return it to the retailer. The retailer said it would not accept the return because the item ...
1
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1answer
58 views

Is there recourse for damages due to merchant reselling item after taking payment but before delivery?

We purchased a door at Home Depot. It was a display model, and therefore sold at a significantly reduced price. We also purchased installation service, and therefore left the door at the store so ...
-1
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1answer
96 views

Is Ryanair doing anything illegal by purposely allocating separate seats?

Recently I was checking in with Ryanair, and shockingly encountered the following situation: Each row contains seats ABC JKL My wife was allocated 3C and I was allocated 30K. After closer inspection ...
0
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2answers
159 views

Is a partially-visible California Proposition 65 Label “Clear and Reasonable”?

Given that it is possible to identify a California Proposition 65 label on a picture of a product used in a web store even if it is only partially visible and at angle, can that be construed as ...
0
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1answer
123 views

Can I be sued for warning of a potential crowdfunding scam?

Note: I don't seem to find any pertinent tags (such as "crowdfunding" so bear with me if the tabs are not correct) I recently got of (potential) scam from a (successfully funded) campaign on Indieogo ...
1
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1answer
117 views

Name after Disney movie

I have a thoroughbred racing horse and I would like to name the filly. I have chosen the name Elena of Avalor. An animated movie from Disney. Am I allow in usage of the name? Please advise.
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1answer
38 views

EU consumer protection and failed update

EU consumers have laws that protect them when they buy products of unsatisfactory quality. Roughly speaking the seller is responsible for some time if a fault was present in a product when it was ...
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1answer
968 views

Can a company charge two different prices for the same product at the same time?

Let’s say the company is called X. I have found out that there are two different links on X’s website which leads to the same product, one that has a price of $1000 and the other $800. The link for ...
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2answers
192 views

Company is being shady about giving me a refund

I bought a product for ~1800 dollars. Their company states that as long as the product hasn't shipped, I can get a full refund. They also say they have a 14 day money back guarantee even after the ...
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2answers
202 views

How to enforce the terms of a warranty when the company won't acknowledge complaints?

I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier. After not hearing anything back for over a week, I started ...
1
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1answer
141 views

UK Consumer Rights - Final Right to Reject Time Limit

I was sold the wrong product online, however the seller refuses to refund me since their refund policy is 14 days, and it has been 40 days since delivery of the product. On websites such as Which? (...
0
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1answer
53 views

Suing for time and transportation costs

In the case of selling goods on classified ads (particularly in the US on websites like Craigslist), can someone bring a lawsuit for lost time and cost of transportation if the described items are ...
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2answers
251 views

If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price?

If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price? Or are they allowed to correct the price and not sell ...
0
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1answer
34 views

(Canada, BC) Camera Repair Shop taking 3+ months

It has been 2ish months since the camera shop received my order to fix an issue. This is not including time required give me a quote and receive a reply on the quote, which was admittedly about a ...
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2answers
578 views

Is it illegal in any way to solicit reviews?

Eg. companies that say "Go leave us a good review on Glassdoor." Or businesses that pay customers to leave good Yelp reviews. Or that pressure employees to get their friends to leave good Yelp reviews....
2
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2answers
14k views

Can a store accuse me of something and ban me without proof?

A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
0
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2answers
56 views

Be reimbursed after pay on the Internet

In February, I paid for a Lavabit account. I "bought" an email account that cost $15, I can see these $15 on my account but I never got my email account. Lavabit is an honest company so it's probably ...
2
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2answers
112 views

Is writing quality regulated by the UK Sale of Goods Act

When products are sold in England and Wales there there is an implied contract term that the goods supplied under the contract are of satisfactory quality. (Sale of Goods Act, Section 14) Does this ...
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2answers
130 views

The HP laptop I received is not as per specification. Can I file a complaint at court?

I ordered a HP laptop online (from hpshopping.in). Before I ordered the product I had a chat with HP representative using the HP assistant chatting options provided in the website. The representative ...
1
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5answers
2k views

Is airline ticket overbooking fraud?

What protects airlines (if anything) from fraud charges when they sell same ticket to multiple people for a single flight? Why might this be fraud? In most consumer transactions (the norm), if I sold ...
1
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1answer
70 views

NY Lemon law out of state buyers

If one lives in NJ and purchases a car in NYC, by law are they covered under the NYC/any lemon law warranty? (assuming the car miles etc meets the lemon law requirements) I read the NY Attorney ...
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2answers
76 views

Colorado Trespassing on Mechanic property

Should you be liable for a trespassing ticket if you are watching a mechanic put your car back together? This would be due to not trusting a mechanic for multiple times of over charging fraud. (For a ...
0
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2answers
203 views

Does the US Consumer Law entitle buyers to refunds for future price reductions?

I have heard that if I buy something in a store, and that price is reduced within a week or so, I am entitled to get the difference. Is that true? Edit: Here is an example from Apple: Should Apple ...
0
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1answer
67 views

Are there restrictions on what can and cannot be called “Stainless Steel” for marketing purposes?

A coworker was recently complaining to me that there are restrictions on types of steel American companies can call "Stainless Steel" when marketing products (for example, outdoor grills) and that ...
1
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1answer
29 views

Loaning app, protection and insurance [closed]

I want to start an app where people can rent items from each other. Of course this comes with the huge liability that people will just steal stuff after getting it from them. My question is what ...
4
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0answers
166 views

Can a university in EU refuse to grant me a degree after I completed studies?

I have completed a 120 ECTS Master program in a research university in the Netherlands. However, to get a diploma, I need to make a separate application. I did not apply for the diploma in time before ...
2
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1answer
258 views

If a company changes terms of service, can I refuse and get a refund for the affected product?

Presumably if they want to change the contract I entered, and I refuse, the contract has to stay the same. Sometimes this may be impractical for the company, so can I get a full refund in such a ...
0
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2answers
235 views

How does one supreme court case set the standard for all following cases?

I was reading about forced arbitration clauses, or class action wavers, which are a type of contract of adhesion which can come with some products and services. Historically, these were deemed ...
2
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0answers
36 views

US: consumer remedy rights for product safety recall

When a manufacturer issues a product safety recall in the US, are they obligated to provide a useful remedy? Do I have any right to reject their proposed remedy and return the product to the retailer?...
0
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1answer
109 views

Bought a flood damaged car

My friend bought car from a dealer in Illinois, but lives in Indiana. She didn't realize the car had flood damage. She did get a CarFax report before purchase but it was clean. Now the car is ...
0
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1answer
51 views

Is it possible to offer an loyalty program that doesn't have intrinsic value

My website offers a social network and a software-as-a-service that allows users to build their own website. The SaaS solution has three pricing plans ranging from free to $15 monthly. Users of the ...
1
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2answers
408 views

Is it lawful for a company to refuse a refund of a cancelled subscription service?

A couple of days ago, I was billed for my yearly Playstation Plus subscription service. I wasn't notified ahead of time that it was due to renewal and so I could no cancel. I cancelled immediately ...