Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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1answer
163 views

We sold a salvage car as-is. The buyer can't get it Titled. Do we have to fix it?

We recently sold a car that we weren't aware there was a salvage title on. The money has already been exchanged and the title signed over to them. The buyers, discovering its salvage status, are now ...
2
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1answer
74 views

UK Consumer Rights Act - Can a third party rectify a fault?

Just over a month ago, I purchased a second hard car from a dealership. The car came with a 3 month warranty which stated that if anything goes wrong, it needs to be taken back to their workshop. ...
2
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2answers
86 views

Returning one product when several were purchased at the same time

I have bought two products (services): specifically two parts of a university training course (ITT (Initial Teacher Training) and masters units leading to PGCE). Both are sold separately. I no longer ...
2
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1answer
739 views

Can I sue Apple/Dell/HTC for batteries that fail when ThinkPads live on?

It is a known fact that Li-Ion batteries will die and become useless much faster when kept fully charged 100% and always topped up 100% as compared to when they're only charged to, say, about 50% or ...
2
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1answer
171 views

Do sushi restaurants, grocers in California violate Proposition 65?

I've lived in California for a couple of years a couple of years ago, and have certainly seen Proposition 65 warnings all over the place, from the common grounds of apartment complexes, to fast food ...
2
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1answer
64 views

What are UK Business-to-Business rights in regard to inadequate quality customised goods?

My partner is a wedding photographer and she ordered some branded USB drives (credit card style) from a reputable printing company. I say reputable because they are one of the main players in the ...
2
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1answer
363 views

Is modifying a contract after purchase bait and switch?

I understand that bait and switch is a fraudulent marketing technique in which one 'bait' product is advertised at a certain price, then after the consumer is drawn in they are instead offered a ...
2
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1answer
77 views

Does the Consumer Rights Act 2015 apply to refunds?

My daughter signed a contract for 10 martial arts lessons. She paid the full amount, £300 up front. After 2 lessons she decided it wasn't for her and asked for a refund. The club pointed to the line ...
2
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2answers
58 views

Is it a fault if an item cannot be repaired?

In the UK (and the rest of the EU), if you buy an item as a consumer, the seller is responsible for the item working for a reasonable amount of time. That time runs out eventually, and then you have ...
2
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1answer
95 views

UK Consumer Law - Can issuer of gift card expire card without expiry date on card?

I recently purchased a product from a UK company through Amazon, and inside the delivery packaging they included a 'Gift card'. The card gave details of an offer for first time customers of credit/...
2
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2answers
111 views

Is writing quality regulated by the UK Sale of Goods Act

When products are sold in England and Wales there there is an implied contract term that the goods supplied under the contract are of satisfactory quality. (Sale of Goods Act, Section 14) Does this ...
2
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1answer
142 views

After purchasing an item, then being issued a refund the item then arrived

I purchased an item at distance (in this case online), this item did not arrive until 2 weeks after the end of the delivery window. Towards the end of that 2 week period the seller was kind enough to ...
2
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1answer
313 views

Is it legal for a company to scalp their own tickets?

Is it legal for a company to scalp their own tickets? I guess in this specific instance, the jurisdiction would be Illinois. I am curious because there seems to be evidence that the company who puts ...
2
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2answers
131 views

Can my phone provider legally upgrade my phone OS without my consent?

I wonder whether my phone provider can legally upgrade my phone's operating system without my consent. I am most interested in the United States, especially California and Massachusetts.
2
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0answers
40 views

Misleading food labelling

What to do if you were violently ill from a product from a huge establishment that had a lone, large green label on the front of the product saying “vegan”, only to find once consuming, it contained ...
2
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0answers
58 views

Airline ignoring Montreal Convention [closed]

I flew with Finnair from Moscow to Montreal. My luggage got delayed by 3 days. As per Montreal Convention, I can spend up to 1,131 SDR on necessities as my luggage is missing and the airline is ...
2
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0answers
40 views

What standards must US ISPs currently uphold in the quality of their speed and ping?

I'm curious. After a generous amount of googling, I couldn't find any laws or codes from the FCC regarding the standards of quality regarding internet speed and access. What laws are currently in ...
2
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0answers
115 views

UK consumer law - is Burger King allowed to charge for 'no ice' in a drink?

My parents had visited a Burger King where, given they have small appetites, both ordered junior meals. One had asked for 'no ice' in their Coke, as it's often seen as a classic way for restaurants to ...
2
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0answers
36 views

US: consumer remedy rights for product safety recall

When a manufacturer issues a product safety recall in the US, are they obligated to provide a useful remedy? Do I have any right to reject their proposed remedy and return the product to the retailer?...
2
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2answers
385 views

Merchantability of low quality video games & UCC 2-315

For the purposes of this question, let's assume an online retailer who sells digitally distributed video games, based in California, selling to a consumer in New York. The NY based consumer is using a ...
2
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0answers
115 views

Is this cancellation policy legal?

I reserved a motorhome in Iceland. On the invoice the cancellation policy was listed. I didn't pay the invoice and then cancelled the reservation 2 months prior to the starting date. I cancelled ...
2
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0answers
85 views

What counts as a do not call request?

Suppose the following exchanges: Telemarketer: Hello, I'm calling from Company X which sells Y. Call Recipient A: Sorry, I'm not interested. and Telemarketer: Hello, I'm calling ...
2
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2answers
561 views

SAMSUNG refuses to honor their warranty. How to proceed?

I bought a SAMSUNG flagship Android device from the world's largest retailer (Walmart). The SAMSUNG device is now failing in multiple ways. I have repeatedly contacted SAMSUNG, and SAMSUNG refuses ...
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5answers
2k views

Is airline ticket overbooking fraud?

What protects airlines (if anything) from fraud charges when they sell same ticket to multiple people for a single flight? Why might this be fraud? In most consumer transactions (the norm), if I sold ...
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2answers
249 views

Do we have a term for things that's technically legal but practically fraudulent?

For example, in Sim Lim cases, customers are tricked into signing a contract where they won't get their phones. https://en.wikipedia.org/wiki/Sim_Lim_Square However, what the shop did is technically ...
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2answers
273 views

How to deal with a cheque fraud in my Westpac (Australian Bank) account?

I sold bitcoins worth of $9500 to a person who told me that he made cheque deposit to my account by using SMART ATM of Westpac bank. When I logged into my Westpac, it was showing that $9500 was ...
1
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1answer
51 views

Moth in canned peas!

I bought a bottle of peas in a supermarket in Germany. When I went home, I found a moth that had been soaked for a long time. How should I protect my legal rights?I have the receipt. A lot of thanks!
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2answers
441 views

I suspect bait-and-switch selling, what can I do as a consumer?

I’ll keep this as generic as possible in terms of which store and which products were involved, but here’s the situation: Location, product(s) and retailer: I’m in Canada, the seller is a chain ...
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1answer
256 views

Refusal to terminate tenancy with months notice

I am renting property in UK and today tried to give my months notice, however letting agency refused to accept it claiming that they can only accept it on 25th - day when agreement started, and that ...
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1answer
85 views

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
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1answer
256 views

Can I sue my gas company if they disconnect my service without notice?

On the 13th my gas was disconnected without notice. When I called my gas company they said I was past due. I paid them the same day. My service was reconnected on the 15th. On the 15th I got a ...
1
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1answer
74 views

Personal Reports We Are Entitled to BY LAW (Other than Credit Reports from Experian, Equifax, Transunion)

Are there personal reports US citizens are BY LAW, entitled to other than credit reports from Experian, Equifax and Transunion. For instance, I could have sworn I saw a government website on MIB, i....
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2answers
231 views

If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price?

If a company prices a product erroneously, then (in the US) do they have to sell the product for that price, if someone buys it at that price? Or are they allowed to correct the price and not sell ...
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1answer
182 views

Under English law, what limitations apply to arbitration of civil disputes?

Under U.S. law, almost all kinds of disputes between people who have contractual relationships with each other can be subject to binding arbitration with no appeal right or class action rights through ...
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2answers
88 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
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2answers
30 views

If a country gives visa after travel date can I take any action or claim any compensation?

I had applied for a VISA for USA. During application, I'd given my dates of travel. However, my VISA was issued hours after the scheduled departure of my flight due to which I had to reschedule the ...
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4answers
99 views

Do US companies have an obligation to protect of personal information?

Under the European law, companies have an obligation to protect personal data. Do US companies have the same obligations?
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3answers
115 views

What can a user do if a service does not enforce their TOS?

With many websites requiring a agreement to a TOS, this usually means that a user is restricted from doing certain things on the site or application, but does the user gain anything out of these ...
1
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1answer
69 views

Car runs worse since repair after shady dealer interaction

I got some spark plugs replaced on my car, which I got quoted cheaper than the cost of parts due to an error in the dealership's system. The labour was supposed to be quoted for 3-4 hours plus the ...
1
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1answer
23 views

Warranty options a replacement via warranty

Firstly I am based in the UK. I purchased a hedge trimmer back in 2016 which came with a 2 year warranty which became faulty and was replaced under warranty in late 2017. The replacement is now ...
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2answers
98 views

Software training provider offers very cheap price online for course…(via Stripe)

Firm is based in London. Item relates to a London event, bought online in UK. I buy the item. Next day amount forceably refunded by firm. Next day Firm responds thus: Thanks for your message! You ...
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2answers
112 views

Is it legal for landlord to submit a post-dated check early then apply fees for it bouncing

I normally submit rent on the 1st of the month after I get paid. This month I wasn’t going to be in town on the 1st so I gave my check to my landlord early with explicit instructions to not submit the ...
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1answer
42 views

Online purchase of a digital product locked away, are they legally required to provide the items?

I (European based) purchased multiple digital objects for an online game (US based) in 2014. In 2015, the account these objects were on was 'frozen'. (Reason stated at the time was cheating.) I quit ...
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1answer
84 views

Can I sue Apple if battery replacement was refused because the program is not available in my country?

I bought an iPhone 6s in Moldova. I have sometimes unexpected shutdowns. Recently I discovered that Apple has iPhone 6s Program for Unexpected Shutdown Issues. I checked the serial number and my ...
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1answer
52 views

Is there recourse for damages due to merchant reselling item after taking payment but before delivery?

We purchased a door at Home Depot. It was a display model, and therefore sold at a significantly reduced price. We also purchased installation service, and therefore left the door at the store so ...
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2answers
122 views

The HP laptop I received is not as per specification. Can I file a complaint at court?

I ordered a HP laptop online (from hpshopping.in). Before I ordered the product I had a chat with HP representative using the HP assistant chatting options provided in the website. The representative ...
1
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1answer
29 views

Loaning app, protection and insurance [closed]

I want to start an app where people can rent items from each other. Of course this comes with the huge liability that people will just steal stuff after getting it from them. My question is what ...
1
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1answer
153 views

If a company changes terms of service, can I refuse and get a refund for the affected product?

Presumably if they want to change the contract I entered, and I refuse, the contract has to stay the same. Sometimes this may be impractical for the company, so can I get a full refund in such a ...
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1answer
113 views

What is the legal grounds for the MA approved gun roster?

In Massachusetts, the attorney general's office ruled, many years ago, that only guns that they approve of, which have certain features, are legal to sell in the state. This regulation claimed to ...
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1answer
65 views

Is listing an inapplicable warning illegal?

California Proposition 65 WARNING for exposure to Bisphenol A (BPA) from canned and bottled foods and beverages, is supposed to be on products that contain BPA. What about products that do not contain ...