Questions tagged [consumer-protection]

For questions related to the laws designed to protect consumers from fraudulent or unfair business practices.

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1answer
91 views

Has risk been transferred to the consumer?

I have a question about the passing of risk in the Consumer Rights Act 2015, in the context of the Consumer Contracts Regulations. If I order something addressed to myself, but at the address of my ...
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1answer
50 views

Mobile app broke after an update. Am I entitled to a downgrade / refund?

The immediate problem I have encountered is described here, but I'm interested in the general concepts which apply in situations like this. What happens if a paid app stops working after an update? ...
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51 views

Returning faulty item under long term UK warranty, but can't find accessory. What's my position?

Long story short, I bought an SD card for my phone. It has a 5 year warranty in the usual terms - replace with similar or better, or full refund, at their discretion. A couple of weeks ago it became ...
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1answer
48 views

Periodic Statements in Pennsylvania

I live in PA, car was leased in PA, leasing company is in NJ. I've never received a statement. Ever. Not monthly, not quarterly. In fact when I called today, I was told "we don't send statements." ...
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1answer
16 views

2013 consumer rights apllicability

I live in Germany. If I buy something from England and it does not, or cannot work in Germany do I have protection with the 2015 consumer rights law?
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1answer
116 views

Name after Disney movie

I have a thoroughbred racing horse and I would like to name the filly. I have chosen the name Elena of Avalor. An animated movie from Disney. Am I allow in usage of the name? Please advise.
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2answers
184 views

How to enforce the terms of a warranty when the company won't acknowledge complaints?

I bought a product back in March, but it stopped working recently. Because it was sold with a 2-year warranty, I emailed the supplier. After not hearing anything back for over a week, I started ...
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1answer
116 views

UK Consumer Rights - Final Right to Reject Time Limit

I was sold the wrong product online, however the seller refuses to refund me since their refund policy is 14 days, and it has been 40 days since delivery of the product. On websites such as Which? (...
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1answer
62 views

NY Lemon law out of state buyers

If one lives in NJ and purchases a car in NYC, by law are they covered under the NYC/any lemon law warranty? (assuming the car miles etc meets the lemon law requirements) I read the NY Attorney ...
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1answer
162 views

Are manufacturers allowed to refuse warranty because you did not purchase from an authorized dealer?

In Australia, are manufacturers allowed to refuse manufacturer warranty because you purchased their item from an unauthorized dealer or re seller? Or are they forced to fix my product? Also please ...
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2answers
243 views

UK Consumer Rights - Closed-loop watercooler leak caused damage to other components

I received a replacement closed-loop (meaning it does not need refilling and has no way of leaking) watercooler from a very well known company as my old one had a failed pump. Within a couple of days, ...
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3answers
132 views

What to do if seller sends more than ordered?

I recently ordered one volume of sheet music online from a boutique publisher in The Netherlands that only accepts orders via email (I'm located in Sweden). My email clearly stated a single product ...
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1answer
106 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
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44 views

Does the UK have a legal precedent for “inherence” with refunding digital goods (& associated contracts)?

For example, if one were to purchase a digitally distributed video game, then a year or two later purchase DLC (or other content reliant on the game to be used), if a refund was obtained on the ...
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55 views

Trademark Protection for Domain Names

Today I purchased a few new domain names, which are composed of very general words. When I attempted to purchase a different domain, adventure.app, I received warning of a trademark claim. I chose to ...
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66 views

What are the consumer protection laws, if any, around closing online accounts?

Online subscription services like, Netflix, etc. typically make it difficult to close accounts. They make the button hard to find, or force you to click through multiple pages to do so. Recently I ...
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49 views

lit sign saying “OPEN” turned on my store entrance door

If I regularly leave a lit sign saying "OPEN" turned on my store entrance door, even in the night after it's closed down, Is this a form of misleading advertising? Is it possible for someone to take ...
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0answers
96 views

Is store liable for “abandoning” my laptop left for repair?

I dropped off my MacBook Pro for repair at the local Apple Store, letting them know I wouldn't be in town for another 3 months-ish. After a month, they started contacting me via email and phone to ...
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0answers
47 views

Is it legal for a company to update someone's credit file after six years since the account closed?

Is it legal for a company to update someone's credit file after six years since the account closed? I know that "The Limitation Act 1980" has restriction on many areas, but I couldn't fine any ...
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28 views

Is a (UK) retail company obliged to compensate their customer if the package was lost or stolen during international shipping? [duplicate]

I ordered shoes from a UK based company, to be delivered in the US. It turns out the package was delivered in a different state over 500 miles from the delivery address I provided. Incredibly, the ...
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0answers
29 views

Possible to receive compensation as part of a class right after the submission deadline?

A friend and I learned that we are a members of a class moments before the deadline to submit the required forms for the settlement. That deadline was approved by a judge, and therefore I think it is ...
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1answer
63 views

Right of return for already replaced goods

Around 9 months ago I purchased a product, a pair of headphones, in the UK directly from the manufacturer. After 5 months, this product became defective, and was exchanged for another identical ...
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2answers
3k views

Collection agency trying to collect on parking ticket? (Is this advice accurate?)

I got a ticket from a private parking enforcement company for leaving the lot when I did not leave the lot (the ticket even specifies the place I theoretically went to). I've been trying to fight it ...
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2answers
55 views

Be reimbursed after pay on the Internet

In February, I paid for a Lavabit account. I "bought" an email account that cost $15, I can see these $15 on my account but I never got my email account. Lavabit is an honest company so it's probably ...
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1answer
105 views

Is Uber acting unconscionably in Australia?

Section 6 of Uber's Terms and Conditions for Australian customers requires that all disputes go to arbitration before the International Chamber of Commerce in the Netherlands and that the contract ...
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4answers
73 views

UK Consumer Rights - Return accessories

I purchased two items from Amazon in the same order: A gadget powered by a 12v car power socket, and a mains-to-12v power adaptor that was purchased specifically to power that gadget from the mains. ...
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1answer
74 views

Warranty issues on car transmission replacement

I had the transmission in my car replaced by my garage 3 years ago with a 3 year warranty of the transmission seller. In February of this year the engine light turned on and I took the car back to the ...
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2answers
56 views

Is it legal to charge a percentage service fee?

The example is ACME Company has a payment processing system that companies X, Y, and Z can use. It enables more features than just "payment" processing, and it enables more than just "credit card" ...
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161 views

International issues [closed]

I've been working with a person in the UK and recently fell into some issues. There's breach of contract being thrown around. I'm just wondering which jurisdiction it would fall under: UK or ...
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2answers
97 views

Does the US Consumer Law entitle buyers to refunds for future price reductions?

I have heard that if I buy something in a store, and that price is reduced within a week or so, I am entitled to get the difference. Is that true? Edit: Here is an example from Apple: Should Apple ...
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1answer
114 views

Is it legal to deny service if I do not provide address?

In the UK almost every business will ask for your postcode and house number. For instance, two of the larger real-estate agencies in London refused to register me in their systems unless full and ...
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2answers
104 views

Is it OK to charge for a component or service that is fully available in a free version?

Suppose I am a television manufacturer. I produce TVs that can (and do) show High-Definition broadcasts as well as standard definition broadcasts. For marketing purposes, I clearly state that all my ...
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1answer
53 views

Can class action lawsuits be filed against game developers that release broken games?

When game developers release games that are unplayable at launch, are there any applicable laws that protect the consumers that paid for the game? Most recently, Rockstar Games released Red Dead ...
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1answer
83 views

The Consumer's Right To Challenge A Company's Claims [closed]

As a consumer, do you have any legal ground to challenge a company’s statement and demand evidence to support any claims made about a product or service they provided? A few hypothetical examples ...
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4answers
105 views

False advertising to consumers

My girlfriend bought a new Samsung A7 phone in Spain. At first she wanted to go for a cheaper one, but was approached by a clerk which presented her A7 2018 version. The clerk specifically said that ...
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2answers
537 views

Is it illegal for a company to sell an item it does not currently have in stock?

If a company does not currently have something in stock does that information need to be known to the consumer? Wouldnt this fall under a pre-order since the company does not actually have the ...
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1answer
211 views

Is there tax in Michigan for packaged food (steaks) sold door to door?

I had some guys come to my door last week to sell some frozen steaks in vacuum packages. They said they would have to charge tax on the retail value. Is this correct?
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104 views

private guest-house owner, can he/she demand more payment which was not agreed upon previously

Bear with me as I am not an expert on the law, I have a a question regarding private guest-house / airBnB owners and what their rights are and what they may not be allowed to do. Before I start, I ...
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1answer
30 views

Contract Date Vs Date of Possession

If all the paperwork to purchase a certified pre-owned car in TX is negotiated, signed & dated by the buyer and dealership. However, the buyer was not given physical possession of the vehicle ...
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2answers
145 views

Does a no-refunds policy trump being sent the wrong item?

Say I order a product online from an American company with a strict no-refunds policy. The item is, for example, a blue t-shirt. What I receive in the mail is a home tie-dyed t-shirt, with additional ...
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1answer
202 views

Can a vendor cancel an order due to a pricing error?

I purchased some goods from a supplier which has now cancelled my order giving the reason as being a pricing error. However I had paid for the item and in their online portal it stated that my order ...
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1answer
986 views

Can a person sue for emotional distress as the victim of fraud?

Suppose I am the victim of fraud – e.g., I bought an item on eBay that the seller knew was counterfeit. Would the seller also be liable for damages of the emotional distress caused me by being ...
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3answers
58 views

False Advertising

I would like to start with saying that I have completely no experience in any kind of law. That said I would like to specify that I am not searching for a legal advice, but instead I am just curious ...
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1answer
55 views

Can a person run a business as an LLC, but never register?

Someone knocked on my door to offer landscape services, they call themselves "Landscapers LLC" (just an example, I do not want to put the actual name they used) and the paper ad they gave me also says ...
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1answer
78 views

Consumer rights when a refund is not processed correctly

Recently, I have experienced the following sequence of events: I purchased an item from a major Australian retailer "A". I found the same item cheaper at a different retailer "B". Retailer A was ...
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1answer
62 views

USA Consumer Law - Can issuer of gift card expire card without expiry date on card?

I bought a highend graphics card from BestBuy. Nvidia offered a game on the card. The invoice didn't have an expiry date at all or a website to refer to regarding terms and conditions. I tried the ...
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1answer
53 views

Do Net Neutrality's “Reasonable network management” and “No paid prioritization” allow for tiered services?

In CA's recently passed SB822, "Paid Prioritization" is not allowed, but "Reasonable Network Management" is allowed. MUST NOT “Paid prioritization” means the management of an Internet service ...
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1answer
234 views

Are there legal labelling requirements regarding the “moisture-wicking” property claimed for certain fabrics?

Or can I just claim that any fabric is moisture-wicking? Could I sell a garment advertising that it wicks moisture into outer-space, using technology developed by astronauts? While protecting the ...
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1answer
109 views

Can you escape a contract if a business mistreated its other customers?

My dad with severe mental illness bought an airline ticket. The airline then maltreated passengers, which caused him to choose to not fly the return leg. Is the airline obligated to return half of his ...
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2answers
155 views

Is a partially-visible California Proposition 65 Label “Clear and Reasonable”?

Given that it is possible to identify a California Proposition 65 label on a picture of a product used in a web store even if it is only partially visible and at angle, can that be construed as ...