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Questions tagged [customer-service]

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52 views

How long can a store hold your items?

I went to a home improvement store to return an item without a receipt. They kept the item and said they needed to investigate where and when I purchased it. How long can they hold my items without ...
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2answers
119 views

Refusing service based on sexual orientation

LegalZoom wrote an article about whether businesses can refuse service here: https://www.legalzoom.com/articles/the-right-to-refuse-service-can-a-business-refuse-service-to-someone-because-of-...
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1answer
89 views

UK: Returning damaged items without option for free replacement?

I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain. The ...
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1answer
105 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
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0answers
31 views

Secondary Battery Claim under ADR

I am working for a company that sells gardening / power tools powered by a Li-ION battery, the device not the offence. (3.6V 1S1P single cell up to 40V 10S2P). When the customer (private person, John ...
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1answer
69 views

What level of support is legally required for off-the-shelf software?

When writing and selling off-the-shelf software, there can be warranty requirements for security updates and functional bugfixes. But are there legal requirements to offer support that goes beyond ...
1
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1answer
85 views

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
2
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1answer
236 views

I have multiple Gift Cards for a retailer but they refuse to let me apply more than one per order. Is this legal?

We were recently given a couple dozen gift cards from multiple web sites, but as far as I can tell the same parent company (website design is the same, about us page is the same etc.). I've already ...
2
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1answer
87 views

Is it illegal for a business to ask for proof that an animal is a service animal?

I work for a hotel in Tennessee. I know it's illegal to refuse service to a guest with a service animal, despite not being a pet-friendly hotel, but I've been told that it's illegal to even ask for ...
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1answer
46 views

Are companies required to send me an acknowledgement of phone call?

There are several companies will only offer customer support over phone. Often times ending with: "We put a note in your file and sorry but the computer doesn't allow me to send you a conformation of ...
1
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1answer
68 views

Am I breaching any laws/policies for publicly posting customer service interactions?

I've recently had string of poor customer support experiences with a major corporation whom I rely on for the majority of my personal communication. I'd like to post these interactions in a public (...
2
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2answers
9k views

Can a store accuse me of something and ban me without proof?

A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
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2answers
92 views

What would happen after service given but can't agree on payment method

What happens after someone gets a service and then is charged but cannot pay using any of the provided methods? I came up with the question because I used a shipping company and it would seem they ...
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2answers
87 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
3
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2answers
180 views

Is what the customer service of a health insurance company tells one of their customers legally binding?

In the United States, is what the customer service tells a customer legally binding? Example: A customer calls their health insurance company, they say X is covered, 1 month later the customer ...
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1answer
80 views

Can a restaurant prohibit entry based on a non-uniformly enforced dress code?

Can a restaurant bar a person from entry based on a dress code violation ("no trainers/sneakers", for example) that they do not enforce amongst their own staff?
3
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1answer
720 views

Are restaurants required to have a bathroom available?

In a restaurant: If they have a bathroom, must they let paying or unpaying customers use it? Can they deny use to people who have not bought anything? There's a McDonald's that does not allow use of ...
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1answer
111 views

Is it legal for a retailer to stop accepting gift cards?

Dick Smith stops accepting gift cards Direct quote from the PDF : He also stated that due to the financial circumstances of the Group, unfortunately, outstanding gift vouchers cannot be ...
2
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1answer
130 views

dental clinic - horrible service overcharged [closed]

In May this year I went to a dental clinic to put a dental crown in Anchorage Alaska USA. The dental clinic told me that the total cost for the crown would be US$2300. US$1300 would come from my ...
5
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1answer
152 views

Can you prevent AT&T from raising prices by making such suggestion?

As per the recent news (LA Times: Contact AT&T's CEO, hear back from his lawyer), making suggestions to AT&T as an existing lifelong customer results in escalation to their legal dept, which ...