Questions tagged [customer-service]

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2 answers
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Is there any need to offer communication by standard/interoperable/asynchronous means? [closed]

Many companies only offer customer support through “web chat” or similar which forces a customer to keep a browser window open whilst waiting for the representative’s responses to each of their ...
Seeking answers's user avatar
-2 votes
3 answers
118 views

What kind of lawyer should I contact after not receiving the service which I paid for?

I went to a courier company to pick up my package and not only was my package not released (in spite of me having all the legal documents) when I pressed for an explanation I was asked to leave the ...
HamurrabisHomie's user avatar
-1 votes
2 answers
91 views

Does any legal reason prevent customer service departments from addressing situations which have given rise to police involvement?

In my experience when attempting to address unsatisfactory treatment from companies and organisations I have often been told that they cannot say anything about the issue due to police having been ...
Seeking answers's user avatar
-2 votes
1 answer
109 views

Are an AI's claims on behalf of a company enforceable?

TLDR: If an AI system on behalf of a company makes a claim, is the company compelled to abide by that claim? Background: I was hoping to sign up for an account with a leading AI company in order to ...
user_48181's user avatar
6 votes
2 answers
211 views

What are the legal consequences of 'closing a bank account'?

This is based on this question on the money stack exchange. Someone has a regular checking account at some bank. This is their only account with the bank. While using the account some automatic ...
quarague's user avatar
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0 votes
0 answers
59 views

When I am considered as a customer?

I have bought a digital service for 12 months now I want a refund because it didn't work but they told me that there is a law that says if i am not considered as a customer they can't refund me. I ...
NoName466's user avatar
4 votes
1 answer
2k views

Is generating automatic requests illegal?

TL; DR; Is generating automated requests to a government site illegal in some way? There is a government site (EU/Ireland) that provides a WebChat service as a contact option. When the chat is active ...
gustavovelascoh's user avatar
1 vote
2 answers
115 views

Is it legal to provide customer service only via social media (UK)

I bought an item from an online store in the UK and imported it to EU. The UK shop did not deduct taxes, and I had to pay the import fee + my own country's taxes (calculated on the price containing UK ...
Shopper's user avatar
  • 11
0 votes
1 answer
92 views

Is it legal to exclude customers from your surveys knowing that they might be displeased with your service?

Imagine the following scenario: the company is a service provider. Its service quality is going down lately. They send survey links to their customers a couple of days after the service is completed. ...
Renato Oliveira's user avatar
0 votes
0 answers
46 views

Which airline is legally responsible for undue charges in a multi-stop flight booking

I booked a multi-stop international flight from Qatar airways website, and the receipt clearly states that 1 piece of checked-in baggage is included in the price. In fact, for each leg separately it ...
user38504's user avatar
0 votes
0 answers
49 views

Tour operator asks for undue money

Some time ago I purchased a trip from a leading tour operator in Germany (I’m resident of a close-by country). They asked me to provide them with a credit/debit card details so they can collect €1000 ...
tourist's user avatar
-2 votes
1 answer
309 views

Can a market store refuse service and kick me out because I asked other customer to cover mouth after coughing with no mask protection amid COVID-19

Today while inside a Farmers Market in California, I asked a shopper to cover her mouth after coughing with no mask protection. The owner of the store came to me asking me to get out of the store and ...
Benito Bautista's user avatar
0 votes
2 answers
115 views

What to do if complaint is submitted as feedback

As it stands the UK definition of a complaint is currently: We treat as a complaint any expression of dissatisfaction with our service which calls for a response Now as far as I'm aware you have ...
GhastlyCode's user avatar
6 votes
4 answers
4k views

Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?

As previously asked, bakers in certain US states can legally refuse service on the basis of sexual orientation. For the purposes of this question, assume that the state is Colorado. Child marriage is ...
Krishna's user avatar
  • 201
-2 votes
1 answer
50 views

Online service disruptions. Can we claim our money back?

I'm a merchant selling software and providing subscriptions to some services. I use PayPal and other similar online services to receive payments. Very often the sandbox versions of these services are ...
Yevgeniy Afanasyev's user avatar
2 votes
2 answers
617 views

Refusing service based on sexual orientation

LegalZoom wrote an article about whether businesses can refuse service here: https://www.legalzoom.com/articles/the-right-to-refuse-service-can-a-business-refuse-service-to-someone-because-of-...
Jossie Calderon's user avatar
3 votes
1 answer
166 views

UK: Returning damaged items without option for free replacement?

I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain. The ...
rapt's user avatar
  • 385
3 votes
2 answers
240 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
Edza Geovanny Sanchez Zantizo's user avatar
0 votes
1 answer
79 views

What level of support is legally required for off-the-shelf software?

When writing and selling off-the-shelf software, there can be warranty requirements for security updates and functional bugfixes. But are there legal requirements to offer support that goes beyond ...
Thomas W.'s user avatar
  • 101
1 vote
1 answer
196 views

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
jetsquared's user avatar
3 votes
1 answer
434 views

I have multiple Gift Cards for a retailer but they refuse to let me apply more than one per order. Is this legal?

We were recently given a couple dozen gift cards from multiple web sites, but as far as I can tell the same parent company (website design is the same, about us page is the same etc.). I've already ...
MrDuk's user avatar
  • 701
3 votes
1 answer
245 views

Is it illegal for a business to ask for proof that an animal is a service animal?

I work for a hotel in Tennessee. I know it's illegal to refuse service to a guest with a service animal, despite not being a pet-friendly hotel, but I've been told that it's illegal to even ask for ...
user17326's user avatar
0 votes
1 answer
55 views

Are companies required to send me an acknowledgement of phone call?

There are several companies will only offer customer support over phone. Often times ending with: "We put a note in your file and sorry but the computer doesn't allow me to send you a conformation of ...
magu_'s user avatar
  • 179
1 vote
1 answer
131 views

Am I breaching any laws/policies for publicly posting customer service interactions?

I've recently had string of poor customer support experiences with a major corporation whom I rely on for the majority of my personal communication. I'd like to post these interactions in a public (...
Evan's user avatar
  • 125
2 votes
2 answers
23k views

Can a store accuse me of something and ban me without proof?

A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
cloud4xL's user avatar
1 vote
2 answers
132 views

What would happen after service given but can't agree on payment method

What happens after someone gets a service and then is charged but cannot pay using any of the provided methods? I came up with the question because I used a shipping company and it would seem they ...
SamK's user avatar
  • 37
1 vote
2 answers
109 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
Gabriel Diego's user avatar
3 votes
2 answers
368 views

Is what the customer service of a health insurance company tells one of their customers legally binding?

In the United States, is what the customer service tells a customer legally binding? Example: A customer calls their health insurance company, they say X is covered, 1 month later the customer ...
Franck Dernoncourt's user avatar
-1 votes
1 answer
153 views

Can a restaurant prohibit entry based on a non-uniformly enforced dress code?

Can a restaurant bar a person from entry based on a dress code violation ("no trainers/sneakers", for example) that they do not enforce amongst their own staff?
The dude's user avatar
  • 281
3 votes
1 answer
2k views

Are restaurants required to have a bathroom available?

In a restaurant: If they have a bathroom, must they let paying or unpaying customers use it? Can they deny use to people who have not bought anything? There's a McDonald's that does not allow use of ...
SamT's user avatar
  • 315
0 votes
1 answer
798 views

Is it legal for a retailer to stop accepting gift cards?

Dick Smith stops accepting gift cards Direct quote from the PDF : He also stated that due to the financial circumstances of the Group, unfortunately, outstanding gift vouchers cannot be ...
Zaenille's user avatar
  • 243
2 votes
1 answer
153 views

dental clinic - horrible service overcharged [closed]

In May this year I went to a dental clinic to put a dental crown in Anchorage Alaska USA. The dental clinic told me that the total cost for the crown would be US$2300. US$1300 would come from my ...
Avanz's user avatar
  • 121
4 votes
1 answer
272 views

Can you prevent AT&T from raising prices by making such suggestion?

As per the recent news (LA Times: Contact AT&T's CEO, hear back from his lawyer), making suggestions to AT&T as an existing lifelong customer results in escalation to their legal dept, which ...
cnst's user avatar
  • 4,998