Questions tagged [customer-service]

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votes
1answer
201 views

Can a market store refuse service and kick me out because I asked other customer to cover mouth after coughing with no mask protection amid COVID-19

Today while inside a Farmers Market in California, I asked a shopper to cover her mouth after coughing with no mask protection. The owner of the store came to me asking me to get out of the store and ...
0
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2answers
104 views

What to do if complaint is submitted as feedback

As it stands the UK definition of a complaint is currently: We treat as a complaint any expression of dissatisfaction with our service which calls for a response Now as far as I'm aware you have ...
6
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4answers
4k views

Can a religious baker refuse service to an underage couple-to-be, in accordance with his deeply-held religious beliefs?

As previously asked, bakers in certain US states can legally refuse service on the basis of sexual orientation. For the purposes of this question, assume that the state is Colorado. Child marriage is ...
-2
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1answer
46 views

Online service disruptions. Can we claim our money back?

I'm a merchant selling software and providing subscriptions to some services. I use PayPal and other similar online services to receive payments. Very often the sandbox versions of these services are ...
0
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0answers
64 views

How long can a store hold your items?

I went to a home improvement store to return an item without a receipt. They kept the item and said they needed to investigate where and when I purchased it. How long can they hold my items without ...
2
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2answers
431 views

Refusing service based on sexual orientation

LegalZoom wrote an article about whether businesses can refuse service here: https://www.legalzoom.com/articles/the-right-to-refuse-service-can-a-business-refuse-service-to-someone-because-of-...
3
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1answer
103 views

UK: Returning damaged items without option for free replacement?

I live outside of the UK, not a UK citizen or resident (I am also not a resident of the European Union), but I bought several items in the online store of a large UK department store chain. The ...
3
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2answers
182 views

Charging without posting price?

Can a fast food place like Wendy's, charge for refills at whatever price they want, without having any form of notice or pricing on their screen menus?
0
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1answer
73 views

What level of support is legally required for off-the-shelf software?

When writing and selling off-the-shelf software, there can be warranty requirements for security updates and functional bugfixes. But are there legal requirements to offer support that goes beyond ...
1
vote
1answer
91 views

Service provider states I terminated the agreement by moving to a location they do not service, am I liable?

I signed a 24 month agreement for internet service while living in Atlanta. A month or two into the contract, my wife formally accepted a contract for a position 800 miles away (expensive move). We ...
2
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1answer
254 views

I have multiple Gift Cards for a retailer but they refuse to let me apply more than one per order. Is this legal?

We were recently given a couple dozen gift cards from multiple web sites, but as far as I can tell the same parent company (website design is the same, about us page is the same etc.). I've already ...
3
votes
1answer
103 views

Is it illegal for a business to ask for proof that an animal is a service animal?

I work for a hotel in Tennessee. I know it's illegal to refuse service to a guest with a service animal, despite not being a pet-friendly hotel, but I've been told that it's illegal to even ask for ...
0
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1answer
52 views

Are companies required to send me an acknowledgement of phone call?

There are several companies will only offer customer support over phone. Often times ending with: "We put a note in your file and sorry but the computer doesn't allow me to send you a conformation of ...
1
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1answer
75 views

Am I breaching any laws/policies for publicly posting customer service interactions?

I've recently had string of poor customer support experiences with a major corporation whom I rely on for the majority of my personal communication. I'd like to post these interactions in a public (...
2
votes
2answers
14k views

Can a store accuse me of something and ban me without proof?

A chain store that I frequent has banned me from their store, citing that I was seen stealing merchandise. I've NEVER stolen anything from their store (or any other store of this chain) before, and ...
1
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2answers
107 views

What would happen after service given but can't agree on payment method

What happens after someone gets a service and then is charged but cannot pay using any of the provided methods? I came up with the question because I used a shipping company and it would seem they ...
1
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2answers
92 views

Is the warranty valid by the day the product presents a defect or by the day the customer complains about the defect?

As an example, if a washing machine has a warranty of 12 months and it presented a defect 11 months and 29 days from purchase and the customer reported the product to the manufacturer 3 days later, ...
3
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2answers
205 views

Is what the customer service of a health insurance company tells one of their customers legally binding?

In the United States, is what the customer service tells a customer legally binding? Example: A customer calls their health insurance company, they say X is covered, 1 month later the customer ...
-1
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1answer
111 views

Can a restaurant prohibit entry based on a non-uniformly enforced dress code?

Can a restaurant bar a person from entry based on a dress code violation ("no trainers/sneakers", for example) that they do not enforce amongst their own staff?
3
votes
1answer
814 views

Are restaurants required to have a bathroom available?

In a restaurant: If they have a bathroom, must they let paying or unpaying customers use it? Can they deny use to people who have not bought anything? There's a McDonald's that does not allow use of ...
0
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1answer
354 views

Is it legal for a retailer to stop accepting gift cards?

Dick Smith stops accepting gift cards Direct quote from the PDF : He also stated that due to the financial circumstances of the Group, unfortunately, outstanding gift vouchers cannot be ...
2
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1answer
133 views

dental clinic - horrible service overcharged [closed]

In May this year I went to a dental clinic to put a dental crown in Anchorage Alaska USA. The dental clinic told me that the total cost for the crown would be US$2300. US$1300 would come from my ...
5
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1answer
168 views

Can you prevent AT&T from raising prices by making such suggestion?

As per the recent news (LA Times: Contact AT&T's CEO, hear back from his lawyer), making suggestions to AT&T as an existing lifelong customer results in escalation to their legal dept, which ...